Livingood’s

Mistakes happen. I get that. Its the way in which Sandy the general manager, Scott the salesperson, and Mike the delivery manager have handled things up to this point. Here’s a quick list.
1. Hole in the wall. (still waiting for a call after following up with them twice about this) Annoying but mistakes happen
2. Delivered a leaking washing machine. (yes it was used) The delivery guy saw it, said he fixed it, and tried to leave. Before he got in the truck I stopped him and told him it’s still leaking. They took it back and told me to call my sales guy. I did and ended up purchasing a NEW washing machine. Annoying but mistakes happen.
3. The next delivery I had to come home on my lunch break to be there as the holiday hours had been abbreviated. He called me and told me he was at my house. He was supposed to call 20 mins before so I could coordinate and be there when he arrived. So I raced home (4 minute drive literally). 30 seconds before I got there the delivery guy called me and said he was RUNNING TO THE STORE real quick. My answer was a clear «no you’re not, I’m paying for this delivery and it is a fix to your company’s mistake»
4. The new machine was DENTED. really? Mistakes happen is no longer in my vocabulary.
5. They came back with the new machine a few hours later. Even though I was told that delivery hours were shorter because of the holiday hours the delivery guy realized I have been getting screwed left and right. He decided to make the extra effort to get me my new undented machine that day. He is the only one that used common sense to handle a mistake. They happen right? Good job to him. (even though he is the one that put a hole in my house)
6. I called, very very angry. Told them to waive my delivery fee. They did.
7. Still no word from them about the hole in the wall.
8. PS we also bought a floor model refrigerator. It does not cool and freeze well all of a sudden. Definitely something wrong I just don’t know what. Yes I understand how the vents in the unit work. Prob needs freon. Calling them this morning.
I will update this post today when I speak to Sandy the General Manager. But I won’t change it. Everything that happened is fact.
DO NOT DO BUSINESS WITH THIS COMPANY.

We purchased an electrolux dryer from Livingoods in Okatie and the experience was exceptional! They had the specific model we wanted in stock (unlike the big box store we price– shopped first), they beat all the big-​box stores’ *sale* price by hundreds of dollars, we purchased the item on Friday, they delivered on Monday — several hours ahead of schedule! The delivery team was fast and knowledgable.
We did business with the Savannah location for years when we lived on that side of town and were always pleased then as well. Would highly recommend Livingoods!

We purchased a Whirlpool kitchen package through Livingoods and they even matched Best Buy’s prices. The delivery was quick and our sales gal was wonderful! We will be back!

You’d think if you wanted to sell appliances, you would hire people who are friendly and helpful.
I’ve been to the big box stores on many occasions and wanted to give the locals a chance to sell us some appliances, both new and used. I really felt that the saleswoman who waited on me was suspicious and more than a little unwilling to discuss electric and gas ranges.
Granted, no one enjoys high pressure sales –and I was wearing very casual old clothing for Saturday shopping exactly for that reason. But I don’t think I smelled bad.
She kept saying Frigidaire brand gives the most bang for the buck. Okay… I asked her what that meant and she said something about it’s what they specialize in… what? The name is Frigidaire, this is a stove. Lord! Then she got snippy whe I was trying to get her to clarify dimensions. She told me to go online to get specs.
Umm, if I was planning to go online or shop at her competitors, I would. Maybe that’s a great idea because she wasn’t much of a salesperson.
Sorry. My husband said we’d buy Bosch appliances elsewhere.

I was told to speak to Doug. So I did and he hooked me up with a great flat top stove oven. Good price and a refundable 35 dollar delivery. The store is clean with lots to choose from. The sales team is friendly and very knowledgeable. I would definitely recommend this place before deciding with a mainstream business ie Lowes, Homedepot, etc etc.
Prices can range from inexpensive to high end. They have a wide variety.

Last year, we spent $ 12,600 on kitchen appliances, and the experience was OK; but not what I expected for that much money (to me anyhow). We wanted to shop locally instead of a big box, and think we got reasonable prices. Paying up front on special orders is normal; but their follow through was only a little better than HD or Lowes. It was difficult getting through to the salesman to get status information. Up front, we had told them that the kitchen was gutted and delivery would have to be delayed — nevertheless, they kept calling to schedule partial delivery saying they needed to clear their warehouse. Later we called when we had trouble with the Dacor stove (around $ 6 – 7000), and were told to call Dacor’s 800 #. If they couldn’t fix it on the phone, LA would come out (2 miles). Overall, it was OK; but when we redo our new house next year, we will go someplace else.

STAY AWAY FROM THESE PEOPLE!
Four years ago I purchased a Kitchenaid french door refrigerator, dual fuel range, dishwasher and under counter ice maker for a major kitchen renovation in my home, spending almost $ 9,000. At the time I was new in Savannah, wanted to spend my dollars locally and with a retailer more focused on higher end appliances. I knew I was paying more then I would have at a big box store, but figured the premium paid would be more then made up for by the individual attention and customer service I expected to receive. What a huge mistake.
First, Livingoods required a 50% deposit just to take the order which was weeks before they would even deliver. When the appliances were finally ready, they then required that I personally visit their store again to pay the balance in full. Giving them a credit card number over the phone, or paying the driver upon delivery, were unacceptable options.
The day following delivery, and full payment, it became clear that the refrigerator wasn’t cooling. Although they gave me a beat up used loaner, it was weeks before the correct replacement arrived. When it did, Livingoods never bothered to update the serial number or records of the switch with Kitchenaid. As a result of this omission, when I later purchased a $ 191 three year service agreement on the original unit, it turned out to be worthless because I no longer owned that refrigerator.
Additionally, because they told me that the initial manufacturer’s warranty for the dishwasher was for three years, I did not purchase a service contract when it was offered to me at the end of the first year. Six months later, when the control unit on the dishwasher failed, I learned that it was not covered and that the initial warranty was in fact only for one year. That blunder cost me an additional $ 150 to replace the control unit.
Throughout these problems, I attempted to reasonably and calmly work with the owner, Scott Livingood, who I hoped would offer some appropriate consideration, or at least support, as I worked for a fair solution. He did not even offer an apology, basically taking the position that I was SOL and that these were my problems, not his.
Clearly I would have been better off doing business with Home Depot or Lowes.