KShuttle

Worst Service Ever — See our experience below…
My wife and I were traveling to Hilton Head from Houston Texas today (May 7) and our flight was delayed leaving Houston causing us to miss the shuttle service. When we approached the K Shuttle desk at the airport the representative told us that the next shuttle would not be leaving until 8:15 pm. It was currently 6:45 pm. The representative said to us that we could either wait or get a taxi and they would refund the shuttle service to us. I left my wife there and I went to check on the price and avaliability of the taxis. When I returned the K Shuttle representative had walked away from the desk. We left to take a cab and called the same K Shutlle representative to tell her we took a taxi and we wanted to get the refund she offered. She immediately changed her tone and refused to provide the refund because she claimed we checked in. We never checked in and we made it very clear that we were checking on taxis to make sure they were avaliable before we requested the refund. I am extremely disappointed in the dishonesty and deliberate deception of your staff member. I have called my credit card company and explained the situation to them. I am disputing the charge and will not be using K Shuttle for my return back to the airport and in fact I will never use K Shuttle services again. I hope this email will go up the chains to ensure your reps are staying true and honest to what they offer and the polices in place.

Don’t waste your time with Kshuttle. They picked me up 10 minutes late from the airport and then rescheduled my return trip to the airport for 15 minutes later than my booking. Afraid I would miss my flight, I asked to speak with a supervisor and was told on Tuesday, «She doesn’t work again until Friday.» I called 3 times on Friday asking for a call back every time and heard nothing. I was told Kshuttle has a NO REFUND policy and reserves the right to CHANGE PICK UP as they see fit. Neither of these policies are communicated during booking or posted on their website, though they do state that customers should expect them to be up to 15 minutes late. Kshuttle picks you up whenever they feel like it and gets paid either way.

Woah. Just got extremely rude phone call from Crystal, an employee of this company, demanding information about a booking that had been cancelled days ago. Bad attitude for no reason. I will never use these guys again, and would not recommend them based on this experience.