Comcast Service Center

These guys don’t care about their service since they are a monopoly here in good old Savannah
The City and County have sat on their hands and allowed, no, purposely supported them as a monopoly on cable service in this area
If you are the only guy in town, why give a crap huh?

I’ve been calling all morning trying to get to Comcast and nobody is answering the telephone

Technician Ashton Stevens threatened my elderly mom. Almost called police but waited for a supervisor Instead. Should’ve had him arrested — worst customer service EVER! DISGUSTING PEOPLE! BE WARY!

I wish there was an option to give negative stars. I called the support center to inform them that my HD channels come in fuzzy, pixelated, and the audio cuts in and out. I called the service number to see if they can fix it and the «service tech» sounded like he’d rather be some place else. He kept telling me to replace the HDMI cable and that he’d reached the end of his trouble shooting procedures. I wasted an hour of my life waiting on an apathetic person to tell me that he could not fix my problem.

The more I deal with Comcast the more fear & loathing I have for them. TV internet & phone all dead. Waited ALL day for repairman. When I called at 5 to ask what’s up? No record of an appt. call waiting on my cell a robo call of course saying I’m scheduled for tomorrow between 1 – 3. Lying sons of bitches!!! The worst corporation in America. A pox on you Comcast !!!

This Company got me to switch over from century link on the promise that my internet cap would be 600GB for 105 MBPS service which cost $ 120 a month just for the Internet. I was told the lower Internet tiers cap out at 300 GB. After I switched I capped out at 300 GB which they said is the level cap for all internet levels regardless of speed. No one in their Company is willing to honor their agreement of 600 GB even though the phone conversation is saved in their records. The worst Company ever for lying to people in order to get business.

Convience of location. The lines are always long though– but great and knowledgeable sales people.

One thing after another with this company. Just moved to Savannah from Ohio and in the week we’ve had this service they have caused nothing but trouble. I’ve been on the phone with them 10+ hours in a week. HBO Go is in our package but isn’t offered to set up on our PS3? Why??? I gave them all of the model names and numbers for our modem and they said it would be compatible with their equipment and it isn’t. A week with no internet and $ 30+ tacked onto our Verizon phone bill for going over our data because of lack of Internet. We’ve needed Internet for getting directions, finding doctors, banks etc. so frustrated!!!

They deserve negative stars. What was promised to have been a «seamless» transition move (from one block to another) took 4 days. Our internet isn’t working. We’ve endured endless phone calls (one with a wait time of nearly an hour), several wait times with subsequent hang-​ups –always good for the blood pressure — a car journey to swap a modem that had been functioning perfectly well the day before the move, and a string of people who just didn’t listen properly or ask relevant questions (last four digits of soc. sec. is not the victory lap). There have been some genuinely nice representatives along the way but it’s a painful bore to have to hear them apologize all the time. A technician showed up at our old address (oops, someone goofed) and refused to even hear that the correct address was a block away nor did he have the courtesy to give the number to call so that the record could be corrected. He just hung up and it took another hour on the phone to get to the right person. If you are starting from scratch, might be advisable to try Dish first.

Horrible Customer Service. Horrible experience. This company cares nothing about their customers. Would give it 0 stars of possible.

They limit our monthly to 300 GB without any other options. Nothing else to choose from in our area and they know it. Customer service is epically poor. Then they cite some bogus Georgia law. Send us help now…

Worst customer service ever!!! kept raising the price for God knows what reasons from 29.99 $ to over 70 $ in couple years. When I called to cancel they promised to leave the old services for the old price, but instead they have disconnected my services for 3 days. Spent hours and hours on the phone until my services came back and got another confirmation about the same price. After few days decided to check if the price was adjusted — turns out– NO! called billing department, customer solutions, been transferred back and forth, nobody «could» see promised old price, because it was not available ??? Finally I have spoken to the supervisor, and was told in order for me to keep the bill a bit lower the only way– is to exchange the box (meaning wait in the office for a few hours+disconnect/connect the box, etc). After dealing with them so many times for the few last days and seeing the way they follow their word, I have decided not to waste my time and cancel the services. I still was fully billed even for the days I didn’t have the services. They were surprised I was unhappy, because they have made promised changed, ONLY a day AFTER I’ve cancelled the services… They were talking to me as if I was lying about promised price changes, about how many times I’ve called and what issues I had… They didn’t care, that I kept the service after the first time I called to cancel only because they promised better price and had it until found out that it will not happen for sure. They said — it was my choice to use their services therefor I have to pay in full for all this time.
P. S. I had to return the cable box to the office, must say — all the ladies working over there were extremely nice and caring. But one young guy — it made me sick to my stomach every time I looked at him — his body language was so expressive to show that he doesn’t care about any of us here, and he couldn’t take any longer and move any slower while doing anything else, but helping customers. it took him about 10 min to put 1 cable box to a plastic bag… I couldn’t believe either — that takes some talent! Probably the same people like this young guy works answering the phones and ruining this companies’ reputation, if there is any left to ruin!

Guess what… they no showed again! When the automated system called to confirm the appointment, I selected confirm yet the message stated they will «try» to contact me again in 30 minutes to confirm and if I do not respond they will not come. Hmmm no phone call after that and no show. Why bother asking us to confirm?

0 STARS! Customer service is horrible! I can not comment on the internet service because I haven’t been a customer for more than 24 hours and I am already livid from the terrible customer service I have received. I tried calling and was on the phone for 3 hours being transferred to 20 different Habibs and Rashods which would transfer me without even telling me they were going to transfer me! After waiting on hold for 30 mins and finally being able to speak with a supervisor, she put me on hold to review the notes in my account, her phone was disconnected and she NEVER called me back!!! So now I am in the office and spoke with someone face to face, she told me apparently the supervisor cancelled me account!!! I never told her I wanted to cancel my account because unfortunately it is the route we want to go with because they don’t have a contract. Because she cancelled my account there are now no notes for them to pull up. Horrible horrible horrible.

0 STARS. If you talk to these people on the phone make sure you take names they transfered me and gave me the run around then finally a supervisor hung up on me and then cancelled my service without me telling them to do so. This happened about 3 hours after I signed up with Comcast. I would not be with them but no other service is available in my area. Comcast sucks.

I’m a new savannah resident and I came here to set up everything, Marquitta was absolutely fantastic she was so helpful and answered all of my questions she made something stressful a lot easier just get here as early as possible the line is crazy!

Never before has it been such an adventure to get cable and Internet set up in our home. We recently moved from CA where we were Comcast customers and have just sat through our fifth straight no show from Comcast in Savannah GA. My wife and I have talked to comcast repeatedly and every time we call they sound like they care a little less.
They keep rescheduling and then today we had a breakthrough when a technician called saying he was having trouble finding his way here and said he’d be at our house in about 20 minutes. 40 minutes later we called him back and he apologized and said he’d been re-​directed by dispatch to another customer… REALLY?
Then the same guy calls back and says another technician is coming but if we don’t see him by 6:30pm, he isn’t coming. He also mentioned he wouldn’t be able to answer his cell after 6:30pm so in other words, please don’t call again.
This is outrageous and I have never had this kind of trouble with Comcast and due to their lack of concern, I never will again.

Comcast provides High Speed Internet. Well, that’s what they call it but that’s not what I had experienced.
They don’t have the high speed internet as they say, they just had that bluff to attract customers. Their customer service were really good on that thing, I would really recommend their customer service but not their actual service.

I guess I am in the minority; my experience was very pleasant. Had to go to Comcast’s office to turn in cable box and change name on my account. The woman who helped me was both nice and efficient.

It’s a shame you can’t give a company ZERO stars… or NEGATIVE stars. Comcast would definitely qualify.
We have rental property on Tybee Island and had to have two additional outlets hooked up. So, because it’s a 4.5 hour drive from Atlanta, we called Comcast to arrange an appt. They did show up on time but refused to do any work, stating that they had to have «written authorization» from the HOA in order to proceed.
Whiskey Tango Foxtrot!!!
Wouldn’t you think they would have BROUGHT THIS UP ON THE PHONE when we initially called to make the appt? (… Oh, and by the way… we later found out they have TWO letters of authorization ALREADY ONFILE from our HOA…) Clearly, they are incompetent idiots. (Deadly combo.)
Still waiting for a new appt. Wish we could FIRE them, but there is no other option on the island. They suck.