Pampered Paws

(Service reviewing: grooming and nail trim.) Our 13lb dog came home with 2 sizable razor cuts on him, one of which is now an open sore. I would have appreciated the groomer letting me know instead of having to find it on my own. They also had him stored in the back room instead of up front with the other dogs. I do not know the reasoning there but we will not be returning.

I’ve driven by Pampered Paws numerous times, so when we got a puppy and it was time for his first nail trim, it seemed like a natural choice. I wish now that I would have had the brains and courage to walk out of that place the first time I walked in though.
My first impression walking in was that of utter disgust. The place stunk of animal waste and chemicals. It was dirtier than any where I’d ever been before too. The products and food on the shelves were coated in dust, the floor was covered in dust, dirt and animal hair and it was unnecessarily dark, like they kept the lights off.
The friendly girl behind the counter got us in right away and was very reassuring with my puppy. She led him to the back amidst other dogs who were wandering around freely. As i watched him go back there I was shocked at how dirty and untidy their back room was. Bags were hanging off tables, nothing seemed to have a place, but items were scattered haphazardly. The place was just downright dirty!
As she was trimming my puppy’s claws, she either cut him or scared him, because on one paw he helped out and started squirming but she just kept going. What’s more, she had picked up the claw trimming device from a table and I never saw whether it was clean or not, but I can only guess the answer.
Long story short, though the staff was friendly enough, the conditions of their shop were deplorable and extremely unsanitary. I will not be going back amend don’t recommend it to anyone else either.

We’ve used Pampered Paws a few times now for my Beagle’s gland expression, nails, groom and baths. They’ve been great every time. Friendly staff, fun atmosphere, and I have been very happy with the services provided. I will definitely continue to come back here!

I want to say, «Do not let outward appearances detour good quality work and service.»
I was excited to that Pampered Paws was close to home and I like to support small businesses. The pink sign with frilly lettering had piqued my curiosity for a few months. It is kind of humorous to bring my Pit Bull to a place called Pampered Paws. My dog is a pretty low maintenance 8 month old puppy that needs his nails trimmed and Dremmel’d about once a month.
I had mixed feelings after walking in the first time last month. We were still dealing with the cold days in Minnesota so there was a towel below the front door, probably to prevent a draft. I stepped over the crusted towel and proceeded to be greeted by three very nice ladies who doted upon him like he was the only dog there. Actually, there were 4 dogs milling around and 1 very sedate pink stripped pig, but that did not affect my service on bit.
They advanced him back to his nail trim and I stood around taking in the space. I noticed there was a wide variety of pet apparel, treats and toys. I probably would have been more interested but some of the items were rather dusty so it did not appeal to me. «Fur flies» when dogs and cats are groomed so I give a pass on the state of cleanliness.
The menu had many options of groom and services that included facial masks and nail polish! They also had a self service station for owners to wash and dry, which I thought could useful in the future. I would have liked was a chair or two as I waited but I think most people drop off their animals and return when they are done.
I just returned home from my second time there and the service was just a good as the first!

Pampered Paws did an excellent job with removing mats from fur and bathing our elderly kitty. They were busy, but got her in on the same day, which was great for my schedule. Our kitty being older and no longer able to take good care herself of her long fur, gets matted easily. When vet techs have done this in the past, they nicked her skin with the clippers, which we thought couldn’t be helped. But not one nick on this visit. They even managed to make the resulting haircut look cute! We definitely recommend Pampered Paws.

I was happy with my experience here, and as a former bather for Petsmart, I consider myself a hard critic.
I was able to make an appointment the same day for my bichon.
The facility to me seemed of average cleanliness. It was at the end of the day, too
I worked in this environment for a year. Keep in mind when reading other reviews — It will almost always be very hairy/​dirty. Groomers are very busy workers who almost never take any breaks or lunches — even if «required» by law.
What does need to be cleaned up are urine & poo, hair is not that important. Unless you actually see a groomer sitting down and not working whatsoever, I don’t think it’s cause to complain.
Some grooming salons are cleaner because they have actual cleaners or hours set aside for workers to clean. Some don’t, so that their groomers can make more money.
Dog hair on towels is pretty normal, as long as the towels are clean, they will still do their job and not make your dog dirty again.
Also a reminder, groomers and bathers are tipped workers who appreciate gratuity. They stand on their feet all day, are peed on, bitten (this happens more than you would think), and subject to loud barking and hair dryers all day. They deserve tips, no matter where you go. :)

We have been loyal customers for over 2 years and brought our dog in always for the same haircut. We have a hih tzu and always keep her face round. The last time we brought her in they shaved her face down and the rest of her body was very uneven. I suspect we had a groomer in training. What was so disappointing was that I reached out to Pampered Paws regarding my disappointment in her haircut and I received absolutely no response or acknowledgment. I guess they don’t care about customer loyalty. I will be looking for a new groomer now.

I couldn’t wait to get out of here.
We needed to get the dog washed and so we checked out the self-​grooming station at Pampered Paws. We should have turned around and left when we walked inside and the stench of the place hit our noses. Our second sign to leave should have been the huge pig that they have in the shop. I mean literally they had a large pig in the shop.
We got into the washing room, which is a tiny, very dirty room, that stunk very badly. There was hair everywhere, I had to wash the tub out before we put our dog in it. There was hair all over the aprons, the tub, the walls, and the shampoo bottles. There was also some loose cotton all over the room, like a dog had torn apart a stuffed animal and let the guts all over the room. The shampoo was clearly watered down and so I went through a half bottle to get my 50 lb dog washed. After we finished washing the dog we grabbed a towel to dry her off. There was some sort of fabric stuck to the towel, so I tried grabbing another towel. The second towel I grabbed was stuck together and full of dog hair. I went through all the towels and discovered that there was other dogs hair stuck to all the towels in the room. We actually didn’t towel the dog down and just rolled down the windows on the way home to dry her off.
I don’t think that anyone regulates there dog grooming stations, which is too bad because this place was so gross that I wish there was some person I could call to report them. We came first thing int he morning so it wasn’t like they had a busy day and weren’t able to keep up with the cleaning.
I warn anybody from using any of their services. I only went to the self washing station, but if they keep that area as gross as they do I can only imagine that the rest of the store is as gross as well.