Sleep Train Mattress Centers

Just bought an amazing new mattress! Lamont Johnson was extremely knowledgable and professional. I couldn’t be happier. Thank you Lamont and Sleep Train!

Sadhi from the San Rafael store was here by chance and was an awesome, helpful sales person. She steered us in the right direction and helped us find a great bed at a great price. We love her! She needs a raise and a promotion.

Jousef did a great job helping with bed purchase and it was delivered same day. Does not get better.

Went here largely randomly, looking for a new mattress. Kind of an odd experience, to be walked around the store to try different mattresses with a pillow. I did feel a little bit rail-​roaded into possible choices. And I’m not really a fan of the salesman approach, it just leaves me feeling uneasy.
In the end, the prices were just way too much. Exactly how does a mattress end up costing $ 4000? Just bought a Leesa mattress online for much less (under $ 900, and it’s great), so definitely won’t return here.
Update: I reduced this review from 3 stars to 2, based upon the disingenuous reply from customer service below, originally suggested they would price match (yeah, right), and not bothering to reply to my private message. And the more I consider it, the more I disliked the «rail-​roaded» sales experience in places like this.

The atmosphere in this store is great — it’s bright, calm and well organized for easy shopping. I was helped by Fransua Chaves who really knows his inventory. Since I was shopping for my elderly mother, it was important for me to make the best choice for her needs. He was so patient while I tested out the many options and answered all my questions; it made for what I thought would be a grueling task into a pleasurable shopping experience. I couldn’t be more pleased.

They are so helpful and the quality and price are the best! Try them before you go anywhere else!

I was very pleased with the attention and care that Stephanie Tanner gave me in picking out my new mattress. She was extremely helpful and listened to exactly what I looking for. I also was helped by Fransua Chavez when I came back to make the purchase final. He was a pleasure to do business with.

Stephanie was extremely helpful. She is very knowledgable about each bed. Wit her guidance I found the perfect bed for my conditions. The store is welcoming. I felt relaxed and invited to take my time trying the beds. I chose a bed that makes my life better. Visiting this store was a great experinece.

You can be nice if the customer comes and trying to buy something. But it’s hard to be equally nice if the customer comes and return the product.
Me and my wife went to this store to buy tempur pedic pillows as a gift to my brother-​in-​law and his wife. Micheal greeted and helped us choosing the right one. He wasn’t pushing at all and gave us all the time we needed.
However, the next day, we decided to return them because the height of the pillow we chose was a bit taller than we thought. We tried to keep it, but you know, it’s something you stick for years and it HAS TO be comfortable.
So I went to the store after work. It was same Micheal who was there yesterday. While I wasn’t expecting real struggle returning it, I wasn’t expecting super nice attitude he showed to me neither. Before I got a chance to explain why I’m returning it, it was him saying the first that the mattresses and bedding products need to be as comfortable as possible.
The transaction couldn’t be smoother. In my opinion, even though you are taught to be nice to the customer who is returning products, it wouldn’t be easy to practice in real life. However, I could see from him that he is a kind of person who is naturally capable of doing so.
Unless we have purchased a new mattress recently, this is the place I want to buy. Also this is the place I want to recommend to my friends.

This particular sleep train is excellent. Came in more to get a sense of what’s out there, and came away so impressed with the customer service, variety of beds, and quality of products that my wife and I bought a mattress on the spot.
Lamont Johnson, the store manager, helped us and was super patient, very friendly, professional, and knowledgeable. Rather than try to push something on us or sell us the most expensive bed, he listened well and steered us in the best direction for US. He also helped us find the most environmentally friendly mattress, something my wife cares a lot about. We not only came away feeling great about our purchase, we were also able to get incredible financing! I definitely recommend this location for anyone in the market!

Lamont was very helpful in finding the right mattress for us with respect to our budget. I have had some bad experiences before with mattress shopping, but Lamont he was very friendly and helpful. I will be returning to Lamont when we are ready to buy new beds for our new house. Thanks Lamont

Amazing deal, absolutely great service. Thank you Renante Batista for your patience and expertise. We couldn’t be happier with the value of mattress, headboard and sheets. We’re sleeping better because of you.

Truly exceptional service from the person who took my order at the sausalito office: Lamont Johnson. He was friendly, professional, helped out with a price I wasn’t quite comfortable with, and most importantly took ownership of a delivery issue and made sure that it was resolved appropriately. This was one of the single best customer service experiences I’ve had and the opposite of what I expected from a mattress purchase.
I heartily recommend sleep train in general and Lamont in particular.

We needed a mattress to get us by until our shipment arrived from the East Coast so we stopped in and looked around. Within a few minutes we had our temp mattress picked out and were promised next-​day delivery. The guy at the store was super friendly and seemed to genuinely be happy to welcome us to the neighborhood.
Fast forward 24 hours and our bed was delivered. A+ service!

We recently bought two new beds from Sleep Train and Travis was great to work with. My husband and I both get turned off by the «pushy car salesman» type and Travis is far from that. He is very knowledgeable and patient, with an honest approach, and he helped us find the right bed for us, as well as one for our daughter. If you’re in the market for a new mattress, visit Travis – he will help make your mattress shopping a much easier process. Another thing to mention: the floor model beds at this store were much cleaner than some other stores we visited. They also have a few kid toys too so you can focus!

I hate mattress-​shopping. I hate it for two reasons:
1. Mattresses are a rip-​off.
2. The manufacturers have done a fine job inhibiting price shopping by allowing every retailer its own brand names. So if you like a particular model at store A, good luck getting a price comparison from store B.
Consequently I dislike mattress store salespeople. They’ve got all the power, and I have none. They hold a straight face while telling me that $ 200 off of a $ 1400 mattress is a reason to buy. No it’s not! Especially if that mattress cost the store $ 600 or less.
So last week my wife dragged me to Sleep Train — Marin City. She convinced me to go by saying that the Unilocal reviews were solid.
Patrick was on duty. He left us alone — which was exactly the thing to do. He answered my few questions succinctly, but did not try to become my friend.
And when I started sharing prices I had collected from other sellers, he pointed out some deals elsewhere that I had missed, then agreed to beat those hotter deals. Including CostCo. Son of a gun — this guy is going to change what I think of the mattress industry.
I went back two days later. A different guy was on duty. I decided to wait another day, and close with Patrick.
Bought Saturday evening. Delivery was the following day. Apparently there’s a 100-​day buy-​back, if you don’t like what you bought. And an after-​the-​purchase price-​matching guarantee. Seems risk-​free.
I still think mattresses are a rip-​off, but at least I know where to buy them now.

I called Travis the store manager a week ago for a recommendation for my girls’ bedroom; I needed two twin mattresses for their new bedroom sets. He made a recommendation based on the parameters I told him on the phone. As a busy mom, I don’t have time to drive all over time to get the best «deal».
I stopped in yesterday with my two girls and purchased two twin mattresses for my girls; it was actually the Simmons Yorkshire sets he had recommended the week prior. The transaction was quick and easy with Travis. (The hard part was leaving because my girls really enjoyed trying the reclining mattresses). We scheduled for the next today and the delivery team was on time and very professional. They called me to give me a heads up that they would be at my house in 30 minutes. I would highly recommend the Sausalito Sleep Train!

I am most disappointed in Sleep Train. I had bought my mattresses from them for over 10 years and this last time I got a terrible one. I had it for less than 9 months and it started sagging. When I called them they advised me that the warranty was out of their hands as I need to deal directly with the manufacturer who would only replace it if it sagged more than 1.5 inches. SInce it sags only 1.25 inches, they will do nothing about it. I am going to have to throw this matress away and buy a new one and you can bet it will not be from sleep train!

If you are going to purchase a new bed, give Travis a call. He was extremely helpful with a recent purchase and gave us his undivided attention while we made our decision. Even if you live in the city, make the trip across the bridge to see Travis.

We bought a mattress a number of years ago at the San Rafael Sleep Train. Service was fine. Our mattress had issues and to our surprise and glee it was still under warranty, so we got a FULL store credit back to buy a new mattress! Yeah to warranties! I think that’s a FIRST a warranty actually gave us a full refund!
So with our credit in hand, we went to the Sausalito Sleep Train this time and was helped by Alex. He was very knowledgeable, friendly, professional and honest with the pros/​cons of each mattress and even looked to see if there were «open package» or «floor model» deals to try to save us some money. Alex lets you take your time and he treats you like family. He asks what issues you may have had with past mattresses, so he can point you in the right direction. He really does want you to find the right mattress for YOU!
Let me just say, we will only go see Alex from now on! (Unfortunately, we now have an amazing new mattress, so it’s not likely we need to go back any time soon… unless we get a bigger home) :-)