Pacific Heights Cleaners

Despite the good cleaning service and green methods I am no longer returning due to the unprofessional behavior of the employees. It’s closer to my home than my usual cleaner in Mill Valley so I thought give it a few chances. I’ve brought items here 4 times and have spent quite a bit to clean the large items. They offer free pickup and delivery, but the male associate who it there during weekends tried to get out of delivering my items when I asked– I had to ask 3 times to get him to agree to it. I assume free means the fee is baked into the cleaning price. The male associate always asks me inappropriate sexist questions — such as“am I married?” «Where am I going later?» All I say is what I need cleaned and when I need it back. On my last visit I brought a dress with a stain and asked if they could try to remove it. 2 women took a look and said they would try for $ 10 but if it ruined the dress they’d still charge me $ 10. After spending over $ 400 as a customer you’d think they’d overlook $ 10 if the dress is ruined. So I will stay with the cleaner in Mill Valley.
They seem to have no clue about professionalism.

Very helpful and friendly staff; they treat each customer like an old friend. They iron shirts and trousers perfectly — and store your preferences, so they only have to ask once if you want starch or a crease. They even cleaned an ancient area rug so it looked completely refreshed with brighter colours. The fact that their cleaning methods are non-​toxic is also super.

Love this place! Service is quick and great! They’ve taken out spots that I thought were in there to stay! Plus they put the way you like your stuff done in their computer so you only need to tell them the first time you bring something in. The non-​toxic element is icing on the cake… and they can even get out icing from a cake.

Friendly folks, good service!

I have taken my clothes to Pacific Heights Cleaners in Sausalito for almost 14 years. Their non-​toxic methods are wonderful and I trust them implicitly. I am in the shop once a week and I consider all of them to be my friends. They provide top quality service and a very comforting personal touch. Thanks Karl and everyone!
Tim

Back in 2010 we had heavy rains and my wedding dress sat in a moldy closet for a few weeks before it came to my attention. In desperation I called around the county and decided to bring my wedding dress and coats here. They actually quoted me the best price, and I LOVED the fact that they are an Eco cleaner. Let me tell you, my wedding dress is a huge ballgown with layers and layers of tulle. They got rid of the mold, fluffed all the layers of tulle and gave me a better bag as well as moisture pads to soak up any moisture. The coats were in like new condition. Some were leather, some faux fur, different textures, pea coats, etc and they all came back perfect. I finally got married on Dec, 2, 2014 and my wedding dress looked amazing. This winter I brought in a maroon Christmas sweater that I purchased at the city garage sale. When I picked it up, my maroon sweater turned out to actually be bright red. I could tell the sweater desperately needed to be cleaned, but I never imagined how great a job Pacific Heights Cleaners would do. They have also cleaned some expensive down blankets for me and done a great job. I don’t dry clean regularly, but if I do, I go here !

I brought in my 3 year old Cashmere Bomber jacket for dry cleaning that my wife bought me from Gene Hillers in Sausalito where we have been buying clothes for over 30 years. When I put it on after cleaning it had gone from a medium to an extra large.
I brought it back to Gene Hiller, one of the finest stores in the Bay Area, and they said the jacket had been improperly cleaned and the elastic had been steamed and stretched and the jacket ruined. The cleaner refused to honor my insurance request and said.“Take me to court.” Which I will do. Avoid. Avoid Avoid them in case any thing goes wrong. Especially with a $ 700 jacket which they ruined and tried to tell me the elastic wore out. Right. Avoid Avoid Avoid this place.

I’ve been using Pac Heights cleaners over the past couple years with great results — they’re a bit pricey, but the quality of work is exceptionally high.
At the end of last year, a couple of my cashmere and merino sweaters began to give me an allergic reaction. I wasn’t sure what was happening, and Karl offered to try cleaning a sweater without fragrance — and voila it worked. Without a question, Pac Heights took all of my sweaters in, cleaned them gratis without fragrance, and now I’ve got them back. Other cleaners wouldn’t have shown this level of integrity and service. Making it right matters. A+ for Karl and crew.

I’ll say this: the clothes were clean and the service was polite and prompt – so, my appreciation for that. On the other hand, though I firmly declined ‘scent’, all the clothes smelled horrible when we got them back – like cheap grandma perfume. So bad, in fact, we had to air them out for a week before we could stand to put them on. And the prices! Holy cow! Their customers must all be millionaires! Not going back, I’m afraid.

I brought my wedding dress to this dry cleaners to see if they could repair some of the damage done by another dry cleaners. I was told that they clean their wedding dresses in house, which made me hopeful they would be able to help me.
My experience with the man who looked at my dress was very distressing. Before the dress was cleaned last November, it was in excellent condition except for dirt around the hem. It was returned to me with black spots (presumably mold) and a water mark around the skirt after being dry cleaned. After much time looking at the dress, the man at Pacific Heights said, «I think I have some news you won’t like.» Assuming he meant he couldn’t fix the dress, I asked what he meant, and he said «I think the dress was left wet». I asked further, «You mean the dry cleaners left the dress wet?». He responded, «No, I think you left it wet». First of all, how the dress became damaged was not in question, the damage was done by the previous dry cleaner. I was there to discuss with him if he could fix the dress, not to be accused of lying. I told him that I was frustrated he accused me of lying and left. And I will not go back.
Not only did Pacific Heights Cleaners lose the $ 300 I was fully prepared to spend at the ATTEMPT of fixing my dress, but they also lost all future revenue from all the clothes I was going to take to be cleaned.

A little on the pricey side, but if I want a piece of clothing that I REALLY love I don’t like to take chances. Always a great result and no nasty chemicals. Also, my business partner Lori and I use their services to launder our smocks for our salon customers. They are consistently on time and the smocks are so clean and neatly folded! A faboulous convenience as we couldn’t get any other place to do this for us. Thanks PH Cleaners!

Overpriced.
Surly service.
Worst of all, they inexplicably and inexcusably stain clothing, whether it’s rust from presses, or mystery marks.
Avoid!

I really want to like this place, because it’s a local eco-​friendly business and whatnot. But $ 30 to dry clean a plain dress? I could buy a new one with that. Sorry, I won’t be back.

I just wanted to thank you for the excellent work cleaning my wedding gown.
I recently bought the most beautiful Vera Wang Lux off the rack at the Glamour Closet in the city.
It was the perfect dress, fit perfect and perfection in LACE. When I tried it on for my mom we found some water stains on the train. 2 other cleaners told me they could not get it out.
You cleaned it all out, and it was good as new (and did not charge me extra). There was absolutely no damage to the lace, it was perfect.
Thanks so so so much!
S

So, the total came to $ 44.10 for 14 shirts, laundered, no starch. I gave 1 additional star because the hangers they use are the black kind, not the wire kind. But overall, still pricey for the task at hand.

I love this place! I’ve been using them since 1993 when I lived in Sausalito. When I moved to San Rafael, other cleaners just didn’t compare so I still make the trek down 101 for Pac Heights Cleaners! Now that they’ve added the green dry cleaning equipment and the European steaming they are even better! Love that Karl keeps making improvements. Highly recommended!!!

Karl at PHC recently gave me a tour of his business. I was immediately impressed by how the place smelled. I didn’t have that chemical smell like other places. Every thing in the place, from detergents to machines to what covers the clothing, has been selected with an eye toward how it impacts the environment. Karl has taken a leadership role in his quest to make dry cleaning less harmful to people and the environment. I think what he is doing is absolutely great!

As a follow up to Carl’s comment… no, there were no extra garments, and no tailoring was done, and I have the reciept to prove it. There were sequins on my shirt so perhaps that required special cleaning that I wasn’t made aware of. Otherwise, perhaps I was accidentally over-​charged. Despite the claim that Pacific Cleaners would never charge so much for two shirts, however, there is still no way I will return; the shirt that I was charged $ 40 to have cleaned? Yeah, when I did get around to wearing it, I discovered that Pacific Heights Cleaners stretched it out so
badly that in no longer fits!

Pacific heighs cleaners in Sausalito is the only true «green dry cleaner» around, its important to me that my clothes stay away from harsh solvents, and I like the reusuable garment bags and hangers. Parking is easy, and there is never much of a wait to pick up my clothes.

I love this place! They are always polite, do a wonderful job, get the clothes to you when promised and are always done beautifully! I love that they aren’t cleaned with chemicals. The alterations have been great, too. I highly recommend this place! They now have «green» dry cleaner bags. They’re like the bags you would use at the grocery store. When you drop off your dry cleaning, you drop off your reusable dry cleaning bag and it’ll be covering your clothes when you come back to pick up.