Ballweg Chevrolet Buick

Great service as usual. Very accomodating and a pleasure to deal with unlike some other dealerships.

I was under a time crunch on finding the right truck. I knew what I wanted, but finding one had proved difficult. I was down to less that a week before a big trip, when Shawn and his team pulled through and got me the truck I wanted. Everything went smoothly, and it was a great relief to myself knowing that I was in good hands.

Had them look at a door hinge that was squeaking when I had my truck in for an oil change. They lubed it and said to try that. Well of coarse that didn’t fix it since I had already tried that. I called them back a couple of days later and they said that they could replace the hinge to fix it but there body shop would have to do that since the hinge would have to be painted the right color. They said it would be covered under warranty since I still had several months left So I called there body shop and told them what the service dept said and to order a hinge. They said they would get it ordered right away. Several weeks went by and didn’t hear anything. Called them back. No record of ordering a hinge. I told them to get one ordered since I only had a couple months left on my warranty. They said we will get it ordered right away and call you when it’s in to get it installed. Well I lost track of it and my warranty expired. Called them anyway and they said we have no record of a hinge being ordered. We can order you one and get it put on but it won’t be covered by warranty. I said I called you several times when it was under warranty and you said you were going to order one. They said sorry it’s out of warranty now so you will have to pay for it. What I got out of it is that they stalled on purpose and didn’t order the part so they could charge me. NEVER GOING BACK! They will try to scam you any way possible. I wonder why they are selling all of there dealerships? Cause people are catching on and word is spreading that they are scammers and don’t care about there customers? Worst part is this is only one instance I have had with them. Also had a rear defrost plug that came unsoldered from the rear window and supposedly «wasn’t covered by warranty». Not sure where to take my Chevy now since Don Larson can’t change oil without stripping out your drain plug or wrecking something else.

Ballweg helped me when my car really needed a new battery since it died on me, they had a new battery in the next day and replaced it for me :) The Service Department was very friendly and called me as soon as my vehicle was completed and ready for pick! They even went out of their way to get me! That’s great customer service there! Thank you Ballweg!!!

I had been looking for months in getting a new car. I did a lot of research and did a lot of homework and preparation to negotiate to get what I want.
You know what? I didn’t end up needing it. They just made it incredibly simple to buy a car.
I rolled in with my old car on a Friday morning. I knew what I wanted, and the sales person took me out on a quick test drive while they did an appraisal on my trade in.
Then came the part I was prepared for… the negotiation. I was ready to play hardball. To my surprise there was no foursquare. No pressure. No hard sale. I was able to easily negotiate to get the price where I wanted. During the negotiation the sales person told me regarding my offer «If we can’t get it there, at least we can part as friends.» The trade in price on my car was fair, and what I was expecting.
The financing part, again, was simple. No hard sale on extras. Just sign a few papers.
The whole process was so easy, in fact, that the most time consuming part was waiting for my new car to come back from getting washed and detailed!
Beyond the buying experience, their service department is great as well. My wife has taken her Pontiac there for a couple of years. We will often call around and get pricing quotes from different garages, and Ballweg often has the best price for service and does quality work.
Car dealerships have a reputation of being sleazy and manipulative in both sales and service to get the most from their customers. I’m happy to report that Ballweg does not have that reputation, and I look forward to more positive experiences with them.