Jo-Ann Fabrics & Crafts

I’m only giving one star because I have to. The service here is horrible. I was excited to look for fabrics because I wanted to make some throw pillows. I thought going into Joann’s I would get some helpful advice instead I got an employees attitude.

I just tried to return an iron that I just purchased for 100 $ and they did not It take it back. The iron literally didn’t work so I just threw it away in their trash can and walked out. Nowhere in their return policy does it say you can’t return an iron. You just lost a good customer.

I am taking a fashion class at school and needed to get supplies for a sewing project. I’ve never sewed before, and didn’t really know what I was doing when I got to the store. When I walking in, I asked an employee where the fabric was and said over there and didn’t even look up from what she was doing. I eventually found all the fabrics and another costumer to help me. The people that work there are so rude. I would not go back. The only reason I gave 2 stars is because I did find some cute fabric that I loved.

This is the best JoAnn Fabric’s in the area!
The staff is always helpful and courteous, especially Holly & Edie. These ladies always go out of there way to help you get what you need…

After two weeks of phone calls and no help (or apology) for the inconvenience of two unauthorized credit card charges from the Saugus store, my boyfriend put his bank in the driver’s seat and the money was refunded to the account. I wanted to make note that none of this happened from action on Joanne Fabrics side. No manager or senior supervisor (literally) reached out to us to make peace with the situation. No one (including corporate) extended an ear to investigate further on how the situation WAS handled, which employee took it upon themselves to use a credit card that had never been used for the original transaction in the first place, and, furthermore, what they plan to do in the future to avoid similar circumstance. In any case, their employees need to relearn the processes related to retail night cash outs, running the batch and how to do reverse charges. I have no idea how they determine management roles at that store, but the attitude and snarky comments seen in similar reviews is consistent with each visit, and is indicative of the person that leads them (who, by the way, DOES NOT KNOW HOW TO DO A REVERSE CHARGE). That store is committed to a free for all attitude that may make customers want to leave the store, but not before unwrapping a few bundles of fabric, asking details on expired coupons or putting things back where they don’t belong. Hopefully the Middleton store is better.

Really awful service. I felt embarrassed and intimidated by more than one employee. They practically refused to help me understand the back of the pattern package, so I only bought what I thought might be enough fabric for one small piece and then high-​tailed it over to the Jo-Ann’s in Middleton, where the service was infinitely better. One star for the book I found on embellishing/​updating old clothing.

Only reason I’m giving this two stars is because I found some beautiful fabric that I successfully made into couch cushions.
The customer service here is ATROCIOUS. My boyfriend and I went in on Saturday afternoon to find some fabric and filling to make some brand new couch cushions for our new couch (that we built). After looking at all the fabric, and picking out our favorite one, we were optimistic that someone might be able to help us figure out how many yards we would need to complete said project.
I had some rough estimates, based on basic math of converting inches to yards, but I wanted an expert opinion. So we headed up to the counter to ask some questions and get our fabric cut. The young lady with green and pink in her hair, saw both of us, and immediately rolled her eyes when I asked «so how much would you recommend we get.»
Her response? «Do you know of this thing called Google? You should Google that.»
Oh, thank you kind customer service lady.
Thinking she just had a bad day, I started to explain what we had built, and gave her the measurements of the couch.
To which she responded:
«Again… Do you know about Google? Google that. If you were making a pageant dress or prom dress I would be able to help you.» Again with the eye roll. A huff and puff, and she begrudgingly went to cut some fabric… getting clearly flustered that she actually had to do something and stop playing on her phone.
Now, at this point, we realized she wasn’t really going to be useful. She cut off 5 yards and said «This should be enough, for whatever you are doing.»
Now, what she failed to tell us, is that each yard of that fabric was $ 21 dollars. It didn’t have a price tag on it, and it was in the clearance section, so shame on me for not asking, but it was an even MORE difficult pill to swallow since the young lady was exceptionally rude.
I would NEVER go back in here again, which is sad because I definitely enjoy sewing and creating custom things for our new house. I’ll find another fabric store that actually wants to help it’s customers create something. What ever happened to basic customer service skills?
I’ll find a smaller fabric store where the people that work there actually a) want to be there, and b) might actually know what they are doing.

I went in to buy some fabric and supplies, and drove here from Boston. I was looking for any kind of stretchy fabric, and I went through the aisles twice but could not find anything, which was very surprising. Unfortunately, I could not get anyone in the store to help me. I am a very easy going person and don’t get annoyed that easily, but seriously, every single worker I encountered at this place gave me major attitude and was extremely rude. The ladies at the register (who were not doing anything at that time, just sitting there and chatting) referred me to the back of the store to where they cut the fabric. There were 2 ladies who worked there, and they gave me such a hard time about having to come and show me where the specific type of fabric is located. This is after I pulled a ticket and waited in line for my turn. Overall, I found the experience to be very negative. I could not find what I wanted, and finally just decided to leave. I would not recommend this store to anyone and will never ever go back. It will probably be fine if you are a sawing pro and know exactly what you are looking for and are familiar with the lay out of the store, otherwise, I would not waste my time…

Terrible, horrible customer service. Everyone that works there acts like they hate their job, and are annoyed if you ask a question. The check out line is always so long, and they make no attempts to call for help. I have been here so many times, and each time I say I will never go back. I think this time i will never go back. They should be ashamed that they allow their employees to act in such a poor manner, a true testament of the company I believe.

No thanks!!!
I went in here several times and the customer service good luck.
I recently went in for a few items and return online order & pick up a few items (exchange). I asked a lady where an item was and she pointed in that aisle on the left. She must have not really understood what I was looking for even though explained to her. Then at the register, young lady was rude!!!
She told me they dont accept returns from online (with an attitude) & then I went to ask her ?, she answers the phone. Making me stand there until she done, so I said Im all set with even trying to buy the items I had.

It may be one of the smaller Joann’s in the area but it has a decent sized fabric selection. It’s bright (unlike the dinghy one on Route 9) and the staff is wonderful.
A special thanks to the manager who allowed us to return our Pixie sewing machine for store credit even though we didn’t have the box and couldn’t find our receipt. They tried to help us get a proof of purchase so we could send it to the company but when they couldn’t they just took the item back.

As kid, I loved playing with my Mom’s sewing machine and I’ve always been in awe of anyone who could make their own clothes, but I’ve never really been more than an amateur myself.
But besides a Black and Decker circular saw, I also own a Kenmore sewing machine and I know how to use both of them when needed. Making something useful out of fabric is not only economical, but it can also be very satisfying. Today, I was working on a project for my car and wanted some sort of vinyl leatherette-​type material. Having shopped there many times before, I knew Jo-​Anne would have what I was looking for.
There’s literally hundreds, if not thousands of bolts of fabric in this huge store, which was recently constructed right next to where an older one sat. It’s hard to imagine anyone not finding the exact type, color, and/​or pattern of fabric they’re looking for at Jo-​Anne. Sure enough, there were several grades of vinyl material to choose from and I quickly found just what I wanted.
Prices for most fabrics are reasonable and it seems there’s always a lot of things on sale; I’ve sometimes found some nice bargains, like heavy upholstery fabric for only a few dollars a yard. It pays to scour the «Red Tag» bins. On the other hand, some other items like specialty sewing accessories, craft supplies, and even scissors seem rather overpriced. I needed some Velcro as well today, but Jo-Anne’s price for that was more than I wanted to pay.
Finally, I needed some new needles for my sewing machine, but quickly became perplexed by the dizzying choices there are. A very pleasant attendant apparently noticed and without my needing to ask, stepped forward to offer help. She answered all of my questions and shared her recommendation of preferred brand (Schmetz).
Jo-Anne’s system for measuring and cutting fabric purchases is streamlined and efficient. After cutting the fabric to your specifications, an attendant at the cutting counter gives you a little barcoded slip to take to the cashier. I also like being able to pick their brains a little bit, asking about what kind of thread to use or other tips pertaining to the particular fabric being cut. (Yes, they DO always seem to ask what you’re making, but I’ll sometimes blow off the question with a generic answer «Oh, just something for my car», or even, «I haven’t quite decided yet».)
After shopping and headed back to my car, I was surprised to notice the very beautiful «hidden» view behind the Saugus Jo-​Anne store. There’s a nice little lake below the rocky slope in back; a couple of people were actually fishing. It’s a very lovely and serene looking spot that you’d never guess was there when you’re just driving past on the busy highway. Next time, I might bring lunch and have a picnic!

Let’s face it, Jo-​Ann Fabrics is what it is… a chain fabric and craft store. They have a better selection of fabrics than Michaels but less of a selection on anything else. I didn’t mind that since I was here for fabric and didn’t want to rummage through Sew-Low’s cramped space to find what I was looking for. I ended up with everything I need to make a rockin’ sheath dress — including needles and threaders since it’s been THAT long since I’ve sewn anything — especially by hand. $ 20 for 4 yards of fabric (dress and liner) and about $ 7 for notions… much less than I’d have spent for a ready made, off the rack dress at a department store.

The new Joann’s is a VAST improvement over the old one (same complex, right next door). The old one was poor organized, dirty, and just a big ol’ mess.
The new one is brightly lit, has a TON of fabric that is laid out and organized nicely (by color, type, etc.). The fabric counter is now kinda like a deli counter. You take a «number» and you have to stand around and wait until they call out your number. I can see doing this when it’s busy, but when I was there, there was no one in line, and then I was yelled at for not taking a number :-(I’m sorry, I didn’t realize I was at the DMV.
Maybe it’s just me, and honestly, I don’t have a huge basis for comparison, but the prices here seemed a tad high. I tried to only buy fabrics that were on sale, but some of them were like $ 9/​yard. Excessive, IMO. I also got some polyfill because I was making some pillows, and the polyfill that usually cost me $ 4 at Michael’s was $ 6 here! I couldn’t believe it. It’s just cotton, people. If I had the time and energy (and a yard), I would grow my own damn cotton tree.
If you’ve never been to the old store, you would not appreciate how much NICER this one is. But, take my word for it… it’s hella betta.

So i wen here on black friday, and it was nice. They had a ton of great sales. The funniest part was that they tried selling me a christmas tree about 6 times… telling me i need one for my dorm. People, seriously? I am almost 30.
Everyone was really friendly too. The coupons were a joke though. They had really great coupons but they couldnt be used on sale items. Well, i mean, that makes sense but they just put everything on «sale» so you couldnt use any of the coupons. I would have rather paid the normal $ 9 price with my 40% off coupon over the $ 8 sale price. Duh.
I never liked the yarn selections at any Joann location, and I wasn’t very impressed with this one either although it is larger than other Joann stores.
Also in the same plaza is a CVS.

When I ventured into Jo-Ann’s as an ambitious 16 year old girl ready to tackle on my first sewing project (a tote bag), I was dismayed by the bitchy attitude of the woman who cut the fabric. When I told her it was for a tote bag, she acted even more rude. However, the cashier was a total sweetheart.
I recently re-​visited Jo-Ann’s in pursuit of yarn and some new needles. I never did finish that tote bag and instead of sewing, I became intrigued with knitting and crochet. I entered the store as an 18 year old girl trying to find a better yarn selection beyond the realms of the back right hand corner of Wal-​Mart. Well, I was a little dismayed. Maybe it was just because I was being rushed, but it seemed like all the yarn was just the same acrylic brand — Red Heart (the Coats & Clark yarn brand.) There was a little Lion Brand here and there and some of their yarns designed by «Wheel of Fortune“‘s Vanna White, but nothing spectacular. The store carries a decent amount of knitting needles and crochet hooks, definitely more of a range in that than Wal-​Mart, but that’s about it.

Jo-Ann’s is a really great place for sewing supplies! They always have fantastic sales where you can get most of your items for 50% off! The salespeople here are usually very helpful. Great place for threads, buttons, ect. Fabrics are limited.