Essex Vapor

Been going here for over 2 years now and can’t say I’ve ever been dissatisfied. The staff is knowledgable and Angelika is always helpful with any issue I have. Her father, Chris, is also a great guy to chat with and get more info on juices and mods.
They have a wide array of juices but the juices I use, they order for me specially at no extra cost to me. Whenever I have an issue with a mod, they will take however long to fix it at no cost. They’re just a friendly staff and can’t ever complain about them, very good shop.

After a fair second chance, and speaking with Chris, I’ve come to realize that I was simply given a poor first impression. I’ve had nothing but good experiences here since, Chris always takes care of my needs and questions, and if he doesn’t know the answer, he’ll find out for you. I was impressed that he reached out to correct whatever issues I had that prompted me to write a poor review, so I feel they deserve a good rating for good customer service. I’m now a regular customer. Thanks again.

This shop is one of the best around. The owner and staff get to know you and what you vape, they offer discounts to regular customers and are willing to help fix your battery, coil, or tank — for free. They offer good prices and great service. What else could you ask for?

Shop had everything I was looking for from coils to juice. Gentleman behind the counter answered every question with knowledgeable information. Shop looked fully stocked.

I have dropped in about 5 times so far, and yes its a retail store so prices will be higher than where I normally shop, however, the store is very clean! Saugus doesn’t allow you to «smoke in the store» which is a bummer picking out a new device, but dont let that overshadow you. Its easy to get to coming from anywhere, being on the corner of Ballard St, easy access from Revere/​Lynn Marsh RD, or coming from Lynn/​Saugus. Walking in it looks almost like a Bar which is cool! I like the fact that I can get my hands on something new and see what its like before I were to buy it. I have bought a few coils and a small tank, which were priced great to what a retail store would charge. Angie is a nice girl! She is pretty knowledgeable, and just so happens when I come in I get one on one time when asking questions, something you really dont get at MassVapors, where its pretty crowded and a lot is going on… So if your the type that needs to get off cigarettes, or your a vapor person, check out the store, you won’t regret it! Cheers!

I gave a 4 out of 5 because I am a non smoker. HOWEVER, my son is trying to quit. He is in NH, & I thought I would pick up a couple of cartridges for him. Found out this is a completely different kind of Vapor store. He (I did not get his name, but believe he is the owner) took the time to explain to me why this type of setup (refillable) is different from the cartridges (they are quick but that is the ONLY thing the cartridges have going for them). He really explained a couple of ways to quit & the «how’s» & «why’s» of this system vs. others. He did so while not putting down the others (some people just like the convenience; whatever works for them) & I respected him for that. Very professional. He knew he was not making a sale then & there & took the time to be very thorough. I can’t wait to bring my son to select what he needs to quit, greatly increasing his chances of being around to watch his children grow up!

Essex is great, they are extremely knowledgable and carry a massive selection of e-​liquid and hardware. Whether your just getting into vaping and trying to quit smoking, or you are looking to upgrade to a higher end device, Essex is the go to shop for all your vaping needs in MA. The staff is really friendly and happy to teach you all that you need to know. I have an exceptional experience each and every time.

I frequently visit essex vapor. Very friendly environment and a selection of eliquid like no other. vape shop always introducing me to a new line of flavors that i stand by and recommend. Spot on customer service and very knowledgeable about their products they’re selling definitely recommend you visit this shop you wont be disappointed