East Boston Savings Bank

I’m in the process of closing all 4 of my accounts at this bank. The problem is, their tellers are not trained properly. I have switched branches for banking several times because every teller I go to records my transactions differently. My funds have been frozen (in error) on more than one occasion because the teller that has processed depositing my LOCAL PAYROLL check has held my funds for THREE days! I found out by receiving a notice in the mail stating they have kindly covered bounced checks and charged me an «overdraft» fee of $ 30 for their kindness.
However, I never bounced a check and the problem was their freezing my account — with over $ 3000 in funds, because of holding my payroll deposit (in error!).
The overdraft fees were reversed each time after my complaints. Their suggestion was to instruct the teller who is making the deposit which account to hold the paycheck against… again a LOCAL paycheck. Well, to avoid future headaches, I did just that. I instructed the teller which account to hold, and he informed me that local paychecks clear right away and they don’t hold them. Are you kidding?!
I told him about my experience in the past and he replied, «we reserve the right to hold the funds but it’s not necessary.» Again — ARE YOU KIDDING? «(to quote the reviewer before me.)
So I’m supposed to guess at which teller is holding my funds and pray when I leave that none of my checks will bounce when I walk out the door because I just deposited my paycheck. The tellers don’t know what they’re doing… I don’t feel like my money is secure at this bank and I’m getting out. Lately, I’ve been double-​checking all of my transactions online — something I should not have to do when leaving the bank.
Their training is horrible, the customer service is rude, and their policies are all over the place. it’s whatever works for them at the customers’ expense.
Word of advice — pick another bank.