Dick’s Sporting Goods

Went in to buy a bicycle. I knew the exact model and that they had one in stock before arriving. When I arrived I went straight to the bicycle department and proceeded to wait for help. Five minutes later, no help. I left my wife in the bicycle department and went upstairs to the men’s room. Surely, in all that time, someone would help her in the bicycle department. I come back 10 minutes later to find nobody had come over to help. Somewhat annoyed, we found the «help button» and pressed it. Five minutes later a kid from another department came over to help us. He knew nothing about bikes! When I asked him about a specific model he proceeded to google it on his smartphone! After much searching he found the bike. Great. But the rear break cable was loose. Finally someone came over who knew a little more about bikes. He fixed the cable. After examining the bike I discovered the wheels needed to be trued. He said there was nobody at the store who could do that. In the end, I went to REI. I paid more but got top notch customer service from knowledgeable people.

I was very impressed with the selection in this store. We are on vacation and my daughter needs volleyball shoes for the high school season and we did not get a chance to get them before we left home for vacation. My daughter had a pair picked out which were on sale and I had a loyalty coupon which expired yesterday so we checked
and found this location. The store was huge and we quickly found the shoes. When we went to the register the sale price did not ring up. We found out the sale had ended they never changed the sign. They honored the sale price and with the coupon we paid $ 34 for an $ 84 pair.

Been here a few times for all different things. I normally agree that they are more pricey for things that can be found in like a target or walmart, but in comparison to other sporting good stores, they are reasonably priced. Went there in the last hour before closing and they were pretty busy still. No one was available to help and the line was insane.
Most staff have been pretty knowledgeable in previous visits,.in regards to where u can find things and what is recommended.
Store is very big and has 2 floors
They even have parking for expectant mothers and veteran right outside the front door, (after handicapped that is)

I had to eventually walk out because nothing was properly priced. had to come systematically walk up to the cashiers to verify or even get an idea as to the pricing. Just because I have the money doesn’t mean I’m just going to hand them blank checks. And this is why people shop online. I continue to shop here for small items but now more likely to research or find retailers who do a better job informing me up front.

As far as being the ultimate big-​box store of sports and sporting-​related equipment goes, they’ve got you covered.
As far as being a store with even the remotest interest in helping you, they have a very nice break room.
I’m sure there are times when they are busy, and they must have more than two employees in their 12,000 square foot, 10-​department sporting goods store, but I can tell you it’s not on a Tuesday evening at 7pm.
After wandering about for 10 minutes, I finally just started dragging a safe in a cardboard box toward the escalator. Halfway there, a guy emerged from some nether region and said «can I help you with that?» I told him sure, and asked that he go get a two-​wheeler.
I would have liked to examine the floor models, but a little google-​fu with the smartphone did in 15 minutes what an employee could have done in 2, had one been present to help.
Hey, in the end, I bought a safe at a reasonable price, but I might as well have bought it online for all the advantage I received of purchasing it in a store. Plus I would have had free delivery online.

Terrible. Multiple times have I had issues here. I take the extra drive to Danvers now. Where do I start? Customer service… let’s say I don’t think it’s part of their policy. Multiple times have I left due to waiting over 15min for someone. It shows that it comes down from management. The store manager seems bothered every time he’s asked a question. I over heard him speaking with a customer regarding a wrongly priced kayak and stated if they fight for the price then the employee who marked it could lose their job. You don’t do that. Another issues is the sale signs are never with products.
Advice: Put sale signs with products. Be welcoming to costumers and hire individuals who are knowledgeable in your products.
Good: Just that it’s a good size store and has good products.

Don’t waste your time shopping at Dick’s Sporting Goods. I bought my bike there in 2013 and the employee upsold me on a spare tire. I really think it’s a great idea to have a spare tire with you on long bike rides. But the Dick’s employee, SOLD ME THE WRONG TIRE TUBE! Yep, the day I got a flat and needed to change the tube I discovered they sold me the wrong size. The employee handed me the tube so it wasn’t my error (ok, shame on me for not confirming the size, etc.) but I was focused on the big bike purchase.
What really irked me was I carried the tube with me on rides for over a year. So I called Dick’s customer service who contacted the store manager in Saugus. I spoke to the manager via phone who apologized and said they’d do a better job of training their bike employees. The manager then offered to send me the correct tire tube via mail for free (since the return period for the original tube had expired). After giving him my address and waiting 2 months, the tire tube never showed up. I went to my local bike shop for a $ 5 tube in the meantime. Not only are Dick’s tubes more expensive, but they don’t follow through which leads me to believe Dick’s doesn’t care about their customers (who have bought expensive bikes at their store). We are CANCELLING our Dick’s loyalty card. I won’t be shopping at Dick’s anymore.

I absolutely LOVE Dick’s. They have everything you need — rawlings sunglasses, digital camo patriot hats, big league chew. Overall i just prefer Dick’s over pretty much anything else.

Other Dick’s locations have a much bigger selection than this location. I went in to exchange a pair of swimming goggles and was surprised to see such a small selection. I never put Dick’s on par with REI or specialty triathlon stores, but you can usually find an unexpected good deal on performance gear. Not here. Smallest selection of women’s running and general clothing ever… but a bizarrely huge golf section. So come here if golf is your thing, and you’re female, otherwise, it’s not worth the trip.

Love the stuff here. Super nice items but man are the prices high. The staff is always friendly, saying hi and have a nice day when I’m coming in and out. The place is huge, having two floors packed with anything you want for your sporting needs. If you’re willing to shell out cash, then this place is for you. One of the reasons why I still go to the Square One Mall.

I guess what I notice the most about this place every time I have gone here is the quality of products that they sell. The quality is very good. Also, this location is huge so most likely you will find what you are looking for. I am not a sportsman so I will not say that it is five star, and the service is not always super, but I think it is definately 4 star place.

Was pretty happy leaving Dick’s with an inexpensive gym outfit. The staff was as helpful as you would expect. The register flirted with me too. They didn’t have everything you would ever want there but for the most part the selection was good.

Buyer Beware! Return Policy should be illegal, and probably is.
I purchased two expensive toy guns for my son; the type that shoot little plastic bb’s. Together they came to about $ 200. Within a week, one of the guns, which was resting against the wall, slid and fell on it’s side. When he went to pick it up he noticed that the stock had completely broken off from the impact. I had the receipt and figured it was no big deal. The gun was junk, I was not going to waste money on that product again, so I brought it to the store to return and get my money back.
I had the gun, the receipt and the packaging in hand when I arrived at the counter. The assistant manager started to process the return and I told her that I wanted cash. She told me that because the product could not be put back in the packaging, it was there policy that I had to take a store credit. I pointed out that…
1. In order to open the packaging you have to cut through the plastic casing and there is no way to open the product without damaging the packaging.
2. Even if it was possible to open the packaging without destroying it, he gun was broken and could not be re-​shelved any way.
To her, this was not a convincing argument. No amount of reasoning could break her resolve and in the end I agreed to take the store credit, never spend another penny in her store and write this review.
In less than a month, the other gun was also gone and I again returned it. I had the same conversation with a different employee, which came to the same conclusion.
I was shocked at how short sighted there return policy is. I am a marathoner and a fisherman. The would have made a lot of money from me over the years but now they will never get another penny from me.

Hate it! Spent over $ 300 on camping stuff for my son and I, some of it on sale. NONE of the sale prices were given at the register. When I asked that, the kid said he couldnt help me, go to customer service. he wouldnt call them, he told me I had to shlep all the way across the store, with my arms full of crap, to customer service, where the guy said he couldnt help me, but THAT GUY could. That Guy didn’t care at all about my experience, and just shrugged his shoulders when I complained about feeling violated.
Never agai will I trust them with my business, and neither should you!

Unlike the previous Unilocaler’s issue with lack of employees, I embrace it. Last time I came in here some teenagers were engaged in a game of roundball by the portable basketball hoops. Neither had Kobe’s or Lebron’s skills.
I enjoy when I can’t find an employee. That usually means I can have batting practice in the store or try some new fishing rods and have some fun. I like Dick’s Sporting Goods. Not much of a fan of Dicks though. Only one female review for Dicks and now three guys. Little weird eh? You figured more women would be into Dicks than men.

This Dick’s is like any sporting goods box store — it stocks a few good products, most everything is reasonable priced, and it’s understaffed by mostly poorly trained drones. But you get what you pay for, and I shop here for the value.
All that I ask is that when I go to Dick’s on Wednesday, it’s the same Dick’s with the same policies as the one I shopped at on Monday, and it remains the same when I go back on Friday. But I’ll be damned if their policies regarding gun and ammunition sales doesn’t change day to day. My last trip to Dick’s proved they change person to person.
I went to Dick’s in Saugus with a group of Unilocalers, with the intention of picking up some ammo on our way to the range. Once I reached the ammo counter, I asked to buy ammunition from the nearest clerk I could find, who was stocking shelves a dozen aisles away. Five minutes later, when he finally reached the ammo counter he refused to sell me ammo because, while I had the proper license, the people I was shopping with did not.
I asked for a manager. Ten minutes later, I explained the situation to a manager who was a walking, talking definition of «wishy-​washy.» He didn’t know what to make of the situation, and insisted he had to call Loss Prevention. He disappears.
Twenty minutes later a third employee walks behind the ammo counter and asks if he can help me. I explain the situation, show him my license, and he proceeds to insist that I’m okay, and gets me what I need.
As he’s pulling ammo off the shelf, the manager returns and a debate ensued between the two (right in front of me) as to whether or not I had attempted to commit a crime and whether I should be allowed to make the purchase or banned from the store forever.
In the end I was ‘allowed’ to make the purchase, after it was made clear that they were making an ‘exception.’ I was escorted to the front register, where I had to present my license again and pay (which took about 15 minutes because the employee behind the register couldn’t figure out how to ring up the purchase) before I was allowed to touch the ammo.
Last time I was there I was with another unlicensed individual, who was allowed to pick the ammo she wanted, carry it to the register, and pay for it herself — all I had to do was show my license and walk out the door with the bag.
It’s sad that I, an average Joe, knows the laws regarding selling guns and ammunition far better than any Dick’s employee I’ve ever met, yet they’re the ones in the business of selling guns and ammunition.
I’ve been charged case price for a single box, box price for an entire case, and given a whole slew of bad, even flat out dangerous advice by the staff at Dick’s. Once I ran into a down-​home racists at the Dick’s in Natick (check out my review there). But I’ll be damned if their prices aren’t some of the cheapest around.
Still, there’s a lot to be said for your local Mom & Pop sporting goods store…

This review can only be enjoyed whilst whistling or humming the theme song to the Sopranos…
…woke up this morning, got myself a gun…
Ok, so maybe what I really did was get together with a bunch of Unilocalers, go to Dick’s to buy some ammo (doesn’t that sound pretty bad-​ass in and of itself?) and went to private sporting club to fire off a few rounds.
Thanks to Dick’s and their power-​trippy employees, this entire awesome day was prolonged way more than necessary due to an incident in the ‘buying ammo” portion of our morning. What should have been a 5 minute process turned into a half-​hour ordeal.
Basically one of the employees was giving Christopher some crap about him buying ammo for us and how it was illegal and would he like Chris to get a manager. Of course Chris would. He has a license for this stuff. Sheesh. After the first manager couldn’t make a decision, they called for a second. While waiting around for the second, another random employee came to ask us if we needed help. The following conversation took place:
Employee: Can I help you with something?
Chris: Yes, I am trying to buy some ammo. But there seems to be some sort of problem. Someone is getting a manager.
Employee: Do you have a license?
Chris: Of course I have a license!
Employee: Then what’s the problem?!
EXACTLY!
Within the next 2 minutes, we had our ammunition and were at the register paying. A frustrating if not comical experience.
While this entire process dragged out, the girls and I busies ourselves with al of the neat stuff Dick’s stocks: purple and pink sparkly bait, fishing poles of every size (insert obligatory «size matters» joke here… I know we did) and a multitude of paddles, oars and fishing boots. Chances are, if you need something sporting, sporting or sports related, Dick’s has it. Hence they get 3 stars for having a lot of cool shit to play with. Minus two for a hassle!