Boston Interiors

I was a little bit nervous going in given all of the bad-​mediocre Unilocal reviews, but I am so glad I risked it.
Kelly assisted me and she was so professional and knowledgeable and made the entire furniture-​purchasing process easy. She answered every question I had (regarding financing, special ordering fabric, sizing, protection plan, delivery, etc). The process was super efficient, and since my item was in stock, they could schedule delivery in as early as 2 days.
Though I haven’t received my furniture yet, I have no worries or concerns given the professional and amazing experience I received this evening working with Kelly.
Can’t wait for my new couch to arrive!
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Update: I received my sofa and couldn’t be happier. I received lots of notification from Boston interiors about delivery (days before, the day before, and the morning of delivery with updates). Three men delivered the couch and were fast, professional, and friendly. A few days later I received a follow-​up call from Kelly asking how everything went and how I liked the sofa. Honestly I couldn’t have asked for a better experience. True professionalism and customer service at its best… And I love my new sofa!

i bought 6000 worth of furniture and the sales lady seemed anoyed and bothered that she had to help me. I love the furniture but i expect top be treated nicely.
i had come in 3 days prior and got a quote on the sectonal and bar stools and then came back to buy them and she treated me like i made up haveing a quote becuse she couldnt see it in the system. she also took another call while i was there and i stood there waiting. another manager came over twards the end and was much more plesant. i think she could tell i was annoyed.

We went into Boston Interiors knowing what we liked but not 100% committed to making a purchase. The salespeople did hover a bit but it wasn’t annoying. We spent a good 45 minutes in the store, trying out all the beds and dressers we liked.
We ultimately decided to buy a new bed and two dressers. It took a little bit of time to do all the paperwork but I think our saleswoman was just being extra diligent (fine by me!). The delivery was 2 weeks out which was a little inconvenient but worked out since we got our delivery on a Saturday.
On delivery day the two guys showed up on time and quickly brought the new furniture in and set it all up for us.
Overall, I’m glad we bought our bedroom set from BI. I think the prices were competitive with Jordan’s Bob’s, etc and the quality is comparable as well (and way better than IKEA). The style is what tipped the scales for us though — Boston Interiors is a lot sleeker and more modern than the other stores. I’m so over that heavy, dark wood bedroom set trend. I’m so glad there were lighter, more stylish options here!

I purchased numerous items from this store. A few arrived in a timely manner. We were told the others would take about three weeks.
About six weeks roll by and we get a call that they were ready to be delivered. Oops, sorry a mistake, only one item is here. Wait again.
I call the store and speak with Jane who sold us the items. When I tell her that it’s been too long and we would like to cancel the order, she refuses to take this information. She just would not acknowledge our decision to cancel! I was so frustrated with her, I ended the call.
I call back again another day and speak with a young man who immediately tells me that we can only get a store credit since it’s been too long! «Did you read the back of the receipt?» I was asked. I asked that the manager return my call.
The assistant manager promptly returns my call, apologizes and agrees to refund our money. This is almost three months after our initial purchase. In all fairness she could not have been nicer.
In the end, the manager came through for us but the frustration this store caused over many months was not worth it. Do not deal with Jane ever! On second thought just go to one of the many furniture stores in the area. There are some terrific furniture stores out there with better products, customer appreciation and service.

found we liked the furniture bought it and enjoyed it.
then the spring came through the bottom of the couch then another. it has been over 4 weeks since we called the store no one had come to look at the problem! only on the phone and had to call back to get a response. they say factory, there is no follow up nothing. Yesterday received some foam pieces for what? folks the spring clamps broke, will call again. nice furniture but don’t hold your breath on the follow up of problems.

I previewed couches online and liked the styles here. They have contemporary, simple and stylish furniture — nothing too modern but not stuff you would find at grandma’s house either. Many of the couches turned out too squishy for our taste but a couple were firm and very comfortable. We picked a lovely contemporary sectional. We love it. I can’t stop sitting on it. We got a stock color so it was delivered the same week, but special fabric orders (they have hundreds to choose from) can take up to 8 weeks.
They also offer a great service at a reasonable price where they will come to your house and fix any stains or rips for five years, replacing or reupholstering the entire thing if necessary.
The lady who rang us up was nice. She offered help right away but left us alone while we were browsing.
I would buy furniture here again. I really like the styles and quality.

I wish I had checked these reviews before purchasing here. BIG mistake.
I have received 2 mattresses from this place that feel cheap and AWFUL! They don’t feel anything like the ones in the showroom. They claim that they are Simmons Beautyrest mattresses, and though I could have purchased for a lower price elsewhere, I went with Boston Interiors because I thought they would stand behind their products. While they allowed me to exchange the first mattress after a 30 day trial plus another few weeks waiting for delivery of a different mattress (with no refund for the lower-​priced mattress), I was horrified to find that the second mattress is worse than the first. I am waking up everyday in pain.
When I called Boston Interiors about this, they said I needed to let the mattress «break in» because «hundreds of thousands of people have tried out the floor models, so you can’t expect the one delivered to feel the same.» This seems ridiculous. What’s the point of the floor models then? Now, they are saying an inspector will now come to my house very early on a Saturday to decide if the mattress is defective. We’ll see what he says, but I can tell you that paying $ 799 for a mattress (no boxspring) that feels like a wooden board certainly feels defective to me, especially when the floor model of this mattress feels like a dream.
Aside from the merchandise being crappy, this company moves so SLOWLY. I first ordered my mattress over the summer, and it is now December! They’re saying I have no choice but to wait around for a couple more sleepless weeks for an inspector to come. I’m so disappointed that a store like Boston Interiors sells shoddy products and (once they have your money) treats customers like annoying flies. I feel ripped off, deceived, and heart-​broken that I have purchased this mattress and have been made to wait this long for one good night of sleep. I won’t buy from this company ever again.

Helpful staff, found just what I was looking for. We had a special order so that did take a while (10 + weeks) but did not cost extra to change out leather color/​choice.
BUT We did have a problem with the sofa (and matching chair) just a week after it arrived, the leather on one of the tufted buttons came off, it is only white plastic underneath. So now I am waiting 6+ weeks for a new button, and for them to come and install it. Button is in a really obvious place so can’t put a pillow over it or anything. Customer service with the button issue not as good as customer service/​sales when we placed the order. Cute stuff at that store though…

The staff here are AWESOME. First went to many furniture stores, found exactly what I wanted here. I am a really difficult client — so nervous about making the right selection. Kelly was so patient, and helped me in so many ways in making a choice. She was really tolerant when I changed my mind after placing the order, and helped me make a new choice. **10 stars**

Before jumping to conclusions, please see these pics:
My wife and I purchased this desk as a graduation present to myself. It was NOT cheap… i.e. 1700 $! We expected the quality to reflect this.
Well… when we took it home and assembled it we discovered the following incredibly irritating and overwhelmingly frustrating problems:
1. The two parts of the desk are NOT THE SAME COLOR! The desk is L-​shaped, and both parts of the desk are different colors, even though it only comes in white and black and we ordered white.
2. There is a massive dent in one of the corners. The packaging was well-​packed and handled with care on our end. It must have occurred between the manufacturing and the packaging.
3. There is a dent smack in the middle of the desk — also not of our doing.
4. The paint is already chipping around the shelves — and we just took it out of the box!
This is completely and entirely unacceptable. Money does not go on trees. This desk was extremely expensive, and what we got was a desk with multiple dents in various shades of white.
UPDATE: After an extremely long and frustrating discussion with customer service, they «allowed» me to exchange the desk, which meant renting a truck and driving four hours each way back to Boston to exchange the defective product for a normal one. They refused to ship us a new one, but rather made us rent the truck and waste our whole day. When we arrived I asked why they didn’t just ship us a new one. Their response? It’s too expensive. Right… you guys made the mistake, too expensive for you to fix it, you might as well pass on that cost to the customers. I’ll pay more to fix your mistake. That seems to make sense…
Do not buy anything from these people. Their customer service is terrible. Their priorities are terrible. Their products are sub-​par, their prices obscene. Do not purchase anything from Boston Interiors. This is what you will go through. Immensely frustrating and irritating

Tried on a couple of occasions to buy furniture here. The first time the staff was not helpful, very annoying and virtually chased me out by offering me deals I had no interest in. And yes this is after explaining to them in detail what I was looking for.
The second time I was trying to order a piece with a customized leather and although they had a «Supposed sale» where one could switch to your preference on certain chairs, they would not honor it for my choice. I will not be back.

Not what I expected. Maybe a touch better quality than Bob’s & Bernie & Phil’s, but much more expensive. Not at all impressed with the quality vs price here.
Decent store. Not huge. Sales people only moderately annoying.