Bathtub Refinishing Of Boston

Update: new address is 280 McGrath Somerville
Unfortunately, I had an even worse experience with this company than the previous reviewer (if that is even possible). Please note that they are located in Arizona but own website addresses (
) and phone numbers in various other cities (Phoenix, Sacramento). They advertise locally and nationally and are basically a dispatching service for techs around the country.
I called Bathtub Refinishing of Boston in May of 2013 in order to get a quote for refinishing a corner tub I have in my condo in Beacon Hill. The salesman (David) quoted a price of $ 300, pretty much in line with everyone else. I also wanted a non-​slip surface at the bottom of the tub (extra $ 50) and they offered an extended 5-​year warranty for another $ 50 (with the claim that the premium finish actually lasts up to 10 years). I agreed to pay them $ 400 for the job, with a down payment of $ 180. Several days later, the tech (Sean Kane) came and after asking for extra money for parking («it’s Beacon Hill, you know?») he went ahead and completed the job after which I paid him the remaining $ 220. At that time, my condo was being renovated and the tub had no tile around or near it. I noticed some imperfections right away but I was told they will go away once the finish dries (being self-​leveling and all). They did not go away and I had to call back Sean and Bathtub Refinishing of Boston. Almost a week later Sean showed up, complained about parking and fixed the rough spots.
The renovations in the condo went through July and I moved in on August 1^st. No sooner than 2 weeks later, my tub started chipping in various spots. My 5 – 10 year finish was disintegrating in front of me. I called the company again and spoke to various people there (David and Tyler and, later, the owners — Adam and Tom Ebert). Initially they used the usual stalling tactics (we will call you back, please send us pictures, yes we got the pictures and we will call you back). I have been very patient for about 2 weeks when I demanded to speak to the owner. I was told he comes in the office for only a few hours in the afternoon (they are located in Arizona so 2 hours behind). After calling back a couple more times I finally got a call from Tom Ebert. He assured me that they will fix the tub and stand by their product. However, there was a problem — Sean Kane, has been fired and, according to strict company policy, replaced. Rich the new tech, was going on vacation for an astounding 3 weeks (he must do a lot of tubs while he is working). Fine, I said, I will wait until he is back in September. As I expected, nobody called me back as promised with the schedule so I started calling them again. This time I would be passed almost immediately to Adam or Tom. Finally, they gave me a date for when Rich will be on site to complete the repair. That day (a Tuesday) I received a text message from Rich saying his truck was in the shop and he will contact me the following week. This was the first time he was contacting me and he decided to do it by text. I called the company who did not know of Rich’s truck troubles but vowed to send him over asap. Rich texted me later and we set a date. The following Wednesday Rich texted again saying he might be running late but will try to make it. Several hours later he was «on his way». Oh wait, not so fast (this is an actual quote of the message exchange) «(him) Looking at the map, is this Beacon Hill? (me) Correct (him) Oh boy, I’m sorry that’s one of the three areas I do not cover Beacon Hill, Charlestown and the North End. And they know that in the office so I’m surprised they gave me this repair to do. I would give the office a call and see what they can do or send someone else sorry about the text I have no reception at all». Incredible, right?
I called the office back and Tom Ebert picked up my call. He told me several hilarious facts: Sean Kane «split» town and was nowhere to be found, there is no parking in Beacon Hill (although there are countless lots and even street parking), he is not the owner of the company, Sean was and he was working for him but now that he split he is working for Rich and also that he could not find anyone else who can perform the repair as Rich is the only tech he has (and also the owner, don’t forget). And one more, hold on as someone just handed him «my file»: there were notes from Sean who after performing the repair went back in the condo (I am not sure how as the intercom was not programmed and you need a key) and saw «a contractor» working around the tub although he told me not to use the bathtub or the bathroom for 24 hours. I know this did not happen but Tom insisted «because Sean clearly wrote so». I won’t comment on the absurdity of the argument or all the excuses offered to me. In the end Tom agreed to give me back the $ 180 they got (the rest went to Sean) assuring me that if they had gotten more he would have given back more.
TWO WORDS: STAY AWA

Horribly unimpressed and disgusted by the customer service of this company.
As a part of our purchase agreement, the seller of our condo agreed to refinish the bathtub. We contacted this company to schedule, and at the last minute they cancelled the appointment due to a truck problem. Ok, fine cars break down and we gave them the benefit of the doubt. The appointment was rescheduled for 2 weeks later between 8:30 — 10:30 am. At 11, the technician calls us to say he was running late and would be there in a half hour. We call the company when he has again not showed up and does not answer calls to his cell phone. The company has no idea where he is, vows to call him and then call us back. Turns out, the guy’s car was towed and he ended up showing up around 1:30 PM. Fine, again giving him the benefit of the doubt as we have been waiting since Sept to do this (this was in March) We have a check made directly out to the company from the seller’s attorney which we cleared with the company before the technician’s arrival. He leaves and the company calls us to say that we need to pay him directly. Again, we give him the benefit of the doubt as we desperately needed to have this done and agree to pay him directly. The tub was done a bit sloppily with chips and drips and feels very sandpaper-​like, but much better than it was prior. It was finally completed at 8pm that night, almost 12 hours after he was scheduled to show up.
Unfortunately, though the tub looked better, our hardwood floors in the hallway outside of the bathroom were ruined. The technician stated it will wear off and as we had had it after 12 hours of waiting for this man, then waiting for him to finish, he leaves. Weeks later, the floors are still cloudy and will not come off with the products they told us to use. We have made 2 follow up appointments with the technician in the past 5 months and tried to get a hold of him numerous times to come back and fix the floors. No show, no return calls. Meanwhile my formerly perfect hardwood floors look like crap.
I realize we had some red flags along the way about this particular technician, but has little choice in the company as it was part of a sales agreement. For those of you considering Bathtub Refinishing of Boston: DO NOT WORK WITH THIS COMPANY!!!