CVS Pharmacy

We recently had to move our many prescriptions to this CVS in Saugerties, New York, because the wonderful family-​run Village Apothecary closed. We have tolerated the long wait in line every time we pick up a prescription, and the failure to have medicines ready in a timely fashion, necessitating either another wait, or having to come back later. However, today, we had a very negative experience that CVS management should be aware of. After waiting in the pickup line for two medications we had been told would be ready for pick-​up, we were told there was no record of these medications, and we had to stand in the drop-​off line. The woman there, a chunky woman with glasses and blondish hair, told us in a very loud voice that one of the medications was a controlled substance, and even though this was due for a refill, she acted as if it weren’t. The medicine is used to control side effects a transplant medication. When she did find that this and the other medicine were actually due for refills, she said we could wait for the refills. When we chose not to wait and complained in a civil manner about how long we had already waited and how long we always have to wait, she said in a VERY loud voice that there were other drug stores we could go to. Why does CVS tolerate this person? This woman also told us that she was not able to tell us whether a transplant medication was a brand name (required) or a generic «until it was filled.» This doesn’t sound true. She apparently wasn’t willing to check the original prescription which she said she had. This one employee has made us angry enough to write this review, and to never return to this CVS for other items. By the way, Saugerties Village will soon have an alternative to this unpleasant and depressing CVS, with a branch of Nekos on Main Street. We’ll be moving our business there as soon as possible.

Great team of professionals here. They are always busy but make a point to acknowledge you. Very accommodating