Wells Fargo Bank

As one reviewer said, the customer service at this Big Basin bank is terrific. I had a question today on how to deal with an international account. I walked into the Wells Fargo Bank. Froy Quismorio, a premier banker, answered my questions quickly and professionally. The service was top notch.
My son and I bank here and each time we need guidance, the staff is there for us. A full-​service bank is what is necessary at times instead of the new internet-​only banks. Wells Fargo works for me.

I really hate to give a 1 star review, but for all their pleasantness and concern, the staff here were completely unable to resolve my issues — which have cost me $ 1,200 plus a lot of aggravation. So, after 18 years with WF I am leaving for good.
It all started with a call from their credit card fraud department. I would have to report to a branch in person if I wanted to continue using my card, and verify my identity. This was both inconvenient and made me feel like some kind of a criminal.
Having verified my identity they still went ahead and cancelled my card anyway. A completely wasted trip! Faced with having to change all my auto-​pay information, I told them to keep their credit-​card and I would get one somewhere else. What I did not realize at the time, was that canceling a card forfeits all of your points — in my case $ 1,200 worth.
The branch staff were extremely concerned and sympathetic, but after weeks of them saying they would resolve this, and despite many assurances that I’m «a valued customer», I have not received a single call.
I can’t begin to describe how it makes me feel as a customer of nearly 20 years to be treated like a criminal, lied to and disrespected in this way. I am utterly appalled and warning everyone to stay away from this abysmal excuse for a bank.

I bank at this location personally and for where I work (deposits, change, etc…) and the staff has impeccable customer service skills and are always prompt. The old manager Rhino (pronounced Ree-​No, felt I had to put that) was of stellar quality, but sadly ‘corporate’ determined he was expendable, so now he works at US Bank a couple doors down! I don’t bank with them but I’d recommend it simply because he works there now! lol

Friendly tellers and rarely a line inside.
Every time I’ve done transactions inside the big flatscreen tv had Food Network playing (which entertained and made me hungry!)
There are two ATMs outside with tons of parking.