The Pool Guys

The service was so consistently terrible for 3 years straight. Too many problems to list. And so many times I tried to get them to deal with stuff and always a problem.
I had to replace equipment that that were not doing basic maintenance on. It has taught me a lot about how to maintain a pool by myself though.
If you are not paying close attention or you have a rental property in which they are servicing you… please switch. There’s plenty of providers at same or slightly cheaper rate that are actually doing what you are paying them for.

We would give Fred and the rest of the crew at Pool Guys SIX stars if possible. They know what they are doing and give excellent advice… with follow through. Fred performed a repair job on the filter system this afternoon and restored our operation to like new. His professionalism was outstanding. We have been extremely pleased with every transaction and it is a joy to visit the store and discuss any concerns with them.

Wow, there are some negative reviews here that are completely opposite of my experience with Mike and the crew at Pool Guys. The Pool Guys have been servicing our pool in Saratoga for over 10 years, and they’re amazingly responsive, helpful, and always are proactively maintaining our large pool and spa very professionally. When I’ve had upgrade requests or service issues, Mike responds within a day, usually within an hour or two. He’s patient, understanding, professional and takes his job very seriously. I highly recommend them without any hesitation.

Don’t bother. I called them to get someone to come look at our pool heater and was told that someone would call me back. He never called. I called again a week later and was told to contact the guy directly. He agreed to come by the next day. I took the day off work and waited patiently at home for 2 hours and he never showed.

My spa heater conked out. I got an estimate to remove and install a new heater from a service that normally services my spa heater. Though I live in Los Altos, I called The Pool Guys to get their estimate. The Pool Guys were cheaper by $ 250 on the heater and $ 500 on the labor. I went with The Pool Guys. Installation was fast and efficient. They removed and carted the old heater away. I’ve read Jeffrey’s review done in 4÷1÷2010. Like him, I’ll go first to The Pool Guys for future spa issues.

The Pool Guys seems to be a «one-​stop-​shop» for pool and spa services and goods; they are very helpful and professional. Their prices are extremely reasonable, especially in comparison to some of the other pool and spa services; and their website offers some pretty good web specials. Additionally, they offer free estimates and consultations. As far as their goods/​supplies, they are, just like the services they offer, very well priced, and I like that they carry an excellent range of products. I would very highly recommend them.

Totally awesome service and help .I’ve had an on going algae problem since l’ve been trying to maintain the pool after my husbands unexpected death. After calling into the store for some advice and purchases, the «guys «came around to the house (on a Sunday!) spent over an hour working on the problem, resolving the issues and leaving me less stressed and smiling .
I’ve bought my chemicals and replacement equipment from them for years but this service was amazing ! Thanks Mike

Give these «Guys» a try! Although some of the previous reviews have been low, this business has turned around. The office folks are supportive and responsive, and the pool service is high quality. We’re thinking about getting a pool so we’ve been asking our neighbors about all the services they’ve tried, and they both highly recommend «The Pool Guys.» Believe me, these neighbors have huge pools, lots of parties, and their pools, serviced by The Pool Guys, are always immaculate. I’m going with them as soon as our pool becomes a reality.

These guys must all be independently wealthy as they will not call you back, do not keep appointments, and really seem like they don’t need money. I had a fairly expensive job for them (was willing to pay cash) and could not get them over to my house. I am close enough that they could have walked! Called them and went into their store numerous times and could not get them to do the work. They kept saying they would do it, but then would never show… Totally unprofessional… went on for over 8 months… I gave up and called Ernies… much better result.

Can you give a minus 10 stars… These guys are AWFUL. I first called them out to see about my pump in my hot tub and a leak, they came out in 2 days, also I ask for someone to do weekly service. After they put a new pump in, 3 weeks later it made funny sounds and now won’t stop pumping, 4 weeks later the guy came to service my hot tub, and the chemical smell and fumes are so bad, I can’t use it. He was suppose to come service my hot tub yesterday and never showed up. I have since found someone else and they said they hear these problems all the time from other customers, pus my new guys are less expensive and do more for the services… Shame on you Pool Guys, your rotten, smelly water. :(

I called The Pool Guys to do some minor repairs on my pool filtration system. They do not show up unless you give them a follow up call asking them when they will show up! This happened twice and on the second time, I decided not to follow up and I had someone else take care of the problem for me.

I highly recommend The Pool Guys. My pool has been an algae nightmare for nearly three years even though the home pool tests all looked normal. They provided sound advice for getting rid of the algae and keeping it away. Friday I put in the chemicals, and in three days, the pool is clear and beautiful again.
The competitor down the street recommended chemicals, but they didn’t fix it in 2+ years. They also kept recommending to drain the pool and put all new water which I could not afford.
The Pool Guys did the research to find the root cause for the algae and have saved me lots of time, money, and eliminated a big headache.
Thanks, Pool Guys!

Twice I called these guys to have a service tech dispatched to my home because I saw an ad in the Valpak of San Jose. Both times I was told no one was availible for a day or so and that someone will call me back to schedule an appointment.
That was weeks ago and I will not call again!
If they have that much work already, I wish they would just tell me they don’t need my business (or yours)

Whatever you do, DO NOT USE THESE GUYS!
I paid them for weekly spa service for *years*, not knowing that they weren’t doing the job they were being paid for. We don’t use the spa much, but that’s why we paid these so-​called professionals to maintain it.
Had a party and my niece and her friends wanted to use the spa… it was disgusting– black algae had completely ruined the headrests, the cover was slimy with mold, and the fumes from the chemicals almost knocked me over– and the spa had supposedly been serviced that morning!
I called to complain and they did absolutely nothing after promising to have a supervisor come out and take a look. No one ever showed up.
These jerks are unprofessional and undeserving of my business and the THOUSANDS of dollars I paid them over the years. I’m still furious.

Had them service my filter. The sand grade used was wrong and voided my warranty, The floor of my pool was covered with sand for several days and the drain continued to leak,. I also used their «pool service» for a very short time, the pool was cloudy or green for 2 months. Thanks to «GENIE POOLS» a 5 star busines, came in and repaired the damage to the filter, the pool is now crystal clear. Pool Guys «manager Chad,» was rude and lacked any semplance of customer service!

I think The Pool Guys is a great place! I don’t know anything about pool maintenance but whenever I come in they help me with all my questions, especially Ted. I’m glad they’re in the neighborhood, otherwise I would probably just get rid of the pool altogether since maintenance is such a headache!

Had them clean my pool for a few month but was not happy with the service. Price is reasonable but quality is poor.

I like those guys. They have a good attitude, friendly relaxed, answered all my questions, tested my water, gave very valuable pool tips. They helped troubleshooting my air leaks and had all o-​rings in stock I was looking for. I did not use the pool service.

Completely horrible pool service. If you want your pool to go to sh@*, pick these guys.

Two winters ago, we let our pool maintenance go and had a terrible algae problem. We took a water sample to Leslie’s Pool store to get it tested and buy the chemicals to fix it. We sunk hundreds of dollars into chemicals and our pool was still green and murky. Discouraged, I went online and found a wonderful pool community who helped me get my pool crystal clear using regular grocery store bleach. (If you are interested in learning how to care for your pool on your own, go to
). I swore never to go to Leslie’s again.
Fast forward to this winter, and we had that terrible storm right after New Year’s. My pool was quickly filling up and I needed to drain it before it overflowed. I didn’t know how to do it, and I ended up calling The Pool Guys for advice. Even though I had never shopped there, the man who answered walked me through the draining process and I was able to do it on my own and prevented the pool from overflowing.
Since then, whenever I need to purchase pool chemicals, off to the Pool Guys I go. They are very personable, helpful, and don’t try to sell you a bunch of stuff you don’ t need.