Queens Trees

We live in the neighborhood and have been coming to Queens for 8 – 9 years. It’s always been a festive trip, but I’m sad to say something has changed for the worse. The front desk staff has become downright unfriendly, and yes, there are no more cookies and hot cider. Or at least they happened to be «out» when we were there.
The 7′ tree we picked out and paid for was cut down to 6.5′. The shaker and netter BOTH «weren’t working» so needles were everywhere by the time we got the tree on its stand in our house. It could just be the kid who was helping us wanted to go home… at least that what he kept talking about.
I am happy to pay more for a product served up by a friendly local business, but we left Queens feeling cheated and in a grinchy mood. I doubt we are coming back.

Awesome. the customer service is great they have an awesome selection of trees and this year we decided to do a flocked Christmas tree and we only did light flocking and believe me it’s enough and typically it takes anywhere from 1 to 2 days for your tree to be ready for pick up it was done the next day the team there’s did a great gob we are super happy with our tree

We have been coming here for years. We know we always pay a bit more than other lots, but they have always have a nice table with hot apple cider and cookies that my boys love. It gets us into the spirit. This year, we arrived and there was a new woman running the front counter. We didn’t see the refreshments out, but the boys looked around and found a drink table behind a tree. The hot chocolate was cold and old. Nothing looked edible or drinkable. I went to the front desk woman and asked her if she was still doing drinks, and she looked at me like I was crazy. As I stood there with my two young boys, she said, «Yeah, the hot chocolate isn’t plugged in. We have a business to run, and that’s the least of my worries right now.»
I get it. Cookies and drinks don’t matter as much as the trees. But that’s not the point. The point is that she was so rude to us that I was taken aback. A simple, «I’m sorry, we don’t have it ready!» would have sufficed. But she scolded us and made us feel terrible for asking.
We left — and won’t be back. We’ll find kindness at some other tree lot, with or without cookies.