Public Storage

My experience was a week or two back but since I was in the middle of moving I hadn’t had a chance to review. The one star is because I have to give a star to write a review. I came in to inquire about possibly renting a unit short term. The gentleman, well let’s just call him a man. The man I spoke with, wasn’t welcoming or friendly at all. He made me feel like I was a waste of his time for inquiring about unit prices. I completely felt it was an inconvenience for him to even talk to me. I’d leave his name but he wasn’t wearing a name tag. Maybe to avoid complaints?
Either way red headed guy your rude, and it sucks your company likely suffers because of it. Maybe try being nicer to people in the future.

Rochelle was so helpful.
She was so busy when I walked in to get my rental space.
She just put everything aside and totally focused on assisting me.
She showed me the space that I reserved.
I rented the space right on the spot since she answered all my questions.

be careful to reserve a unit online before you move in! my move in date is 7^th they start charging me at the begining of the month, also the website shows 0 balance when i select the move out date on calendar, but there is amount due! be very careful! ask the manager before move out! the websit just ****！

The acting manager Rochelle was very kind and helpful, patience and dedicated to help me investigate a water spot on my unit .
Their existing manager Lou is also very friendly. I like this site. The other relief, Russel is another cheerful guy .
What’s more can you ask for on new year eve when you need help and they are always there with a smile ^_​^
Glad that your management hired people –friendly person ^_​^ keep it up !

The manager on duty today was very helpful. He was able to answer all my questions and was very easy to talk to. I hope I run into him the next time I’m in.

Reserved the storage for a second time. Very convenient and accessible place. Needed to downsize the storage recently and the manager Lou gave me some really good advise that saved me some serious $$. I would definitely recommend this place for Lou’s friendly service and the convenience of storage pods in this place.

We have a 10×10 unit for a couple of years, so now we are clearing out the garage, and other storage at the house and getting ready for a garage sale. One quick call got us another 10×10 in the same isle. This will only be for about three months so we appreciated the ease of the fast service. …

We were very happy with the courteous, detailed and professional service we got from Lou. He asked about our situation and recommended the best option at the best price to fit our needs. Thanks Lou an keep up the good work!

Exceptional place and Lou the manager at this place will take the extra step to ensure customer satisfaction and is courteous and friendly and very helpful.
Recommend this place and staff here!

I had reserved a unit in Campbell but the staff was so helpful and knowledgeable that they found a better one for me on this site. From the moment I spoke with Lou he sounded very respectful and polite. My time in and out was very expeditious and the communication was superb.

I had reserved a unit on-​line, the manager called and asked me to call before coming over to make sure someone was in the office. I called about 5:20pm, 40 minutes before closing (the office closing, the gates are open until 9pm, so I had plenty of time to unload after doing the paperwork), there was apparently only 1 person in the office that day. I was 10 – 15 minutes away, depending on traffic, he told me it was too late to come in, he had a personal appointment that required him to leave right at 6pm, and the paperwork would take at least 30 minutes to do. He was unwilling to bend, so I ended up calling another Public Storage location and going there, the paperwork took less than 15 minutes.
I am all for a good work-​life balance and people being able to leave on time when they have things to attend to, and if I had called him at 5:45, no problem, but even with his overestimation of how much of his time would be required, at most he would have been 5 minutes late leaving, and my having a truck full of stuff I needed to unload, or pay an additional days rental fee, would not have been an issue.
His attitude wasn’t exactly bad, but it wasn’t really helpful either. He did offer to call other PS facilities for me, but that was something I could (and did) do myself, so while better than offering no help, wasn’t really of much use to me

I came to this property today and was pleasantly surprised by how helpful and cheerful the staff was. Jessica helped me by showing me different units available, walking me through the lease and payment options, and all the products they have to help with my move. She made me feel like she really wanted to help and make my move as smooth as possible. I’m still gathering information about other storage places but Jessica and public storage are at the top of my list right now!

The service at this facility is excellent. The property manage Liu provides an outstanding service by very clearly explaining the contract terms and demonstrating the operations of the storage unit etc. He is a sincere professional who does his job with passion
We had the best experience ever.

Everyone has both «Good and Bad days». I made this comment once I read all current reviews.
Fortunately, our two month experience with Lou at Public Storage in Saratoga was nothing less than perfect! Lou helped us save money by informing us of online deals. He understood our situation. We moved from the east coast to Cupertino and our California home was not ready to receive the shipment. Lou used his skills and professionalism to find an affordable way to «hold» our eighteen thousand pounds of household goods for the interim. He made sure that our storage units were close together, and also manuervable for the 18 Wheeler carrying our belongings.
If you have storage needs see Lou at Public Storage in Saratoga, CA!

Please, never use this storage.
I had 4 units for about 4 years. When my biz grew too big, we moved out into a permanent storage.
They charged our last rent twice. Took me more than 5 months to get the money back. Yesterday, I received a collection agency’s letter claiming unpaid rent for the Public Storage (which, of course, I never owed). What a nightmare!
Please find someplace else.

I secured an internet special on a ground floor exterior unit. The space was very convenient, near the exit gate. I liked how it seemed relatively new and clean. A drawback, however, was the 10−15% rate hike that seemed to happen not long after renting the space. Another drawback, which I don’t like to admit, but will in the interest of warning others, is this facility has an ongoing critter problem, at least in the building my unit was in. If anyone there is listening, you need to close the gaps and holes between the units and be more proactive. Handing out bags of rat poisoning just doesn’t do it. I’m glad my belongings are out of there now. One final warning, they won’t prorate the last months rent.

I too am a soon to be former client of the Saratoga Public Storage, as soon as I have the time to move my belongings to another storage facility I will.
2 days ago I stopped by my unit to drop off a few items and found it had been broken into. There was no sign of forced entry and even the deputy that responded could not figure out how entry was made (I have both keys in my possession). Unfortunately crime happens and I usually do not blame the location for the theft.
Note the use of usually.
The employee I spoke to when I discovered the theft was kind, she reviewed my account and determined there were no notes left regarding my locker being found unsecured, etc. She also mentioned to me that 2 pieces of luggage were found that matched a piece that was still in my storage space. She told me to come back the next day and speak to the property manager and he would have the details.
This is where the whole experience went wrong for me. Of the two employees I spoke to earlier today, 1 was incredibly rude and the other was unhelpful and unsympathetic. I was told my luggage was found inside someone else’s storage locker (apparently I am the only one who thinks this is suspicious) but if I wanted any more information the deputy that took my report would have to contact their corporate office. He also told me I was lucky that he hadn’t thrown my luggage away.
Rude employees, no respect for the property of their customers, no concern about an obvious security issue. I recommend you avoid this location. There are plenty of storage facilities listed on Unilocal and I’m certain 90% of them will be better than this one.