What terrible service I received from the Triple A dispatch dept Im down with respiratory infection my son uses the vehicle it brakes down 35 miles from home call for tow service I had to literally drive to meet tow truck to present membership card or they were charging cash .Wasn’t good enough for me to present at tow drop site to sign for or to provide card ! So much for GOLD Membership or being a member for prior years ! To piss me off more the tow driver said wasnt required to be present… they just need the card on site which it was in the glove box ! I must give high recommendation to the top truck driver he was very professiona, l courtesy and went above & beyond doing a computerized diagnostic testing on the vehicle.
Federico S.
Classificação do local: 1 Boston, MA
i am writing this review to share my terrible experience with this particular aaa and gerald specifically. i broke down on a friday night trying to get home, when i call aaa the agent gerald not only answers the phone, after a 30 min wait time like he just woke up, but also very rude to the point of screaming at me. he then hangs up on me and after several failed attempts tells me he is not going to pick up the phone and not send anybody to help me. i then am forced to take a taxi to the nearest hotel for the night. in the morning i speak to a victor who is also rude but by policy has to send a truck to help me. they come and after waiting since midnight that morning, my car is loaded on the truck in less than 3 minutes by the very helpful and only good experince i had with aaa that day. i have never had any trouble with aaa until now, and it is sad to see primier, vip members get treated this way.
Lydia K.
Classificação do local: 4 Ballston Spa, NY
I’ve just booked in for an oil change in the morning. Very easy to schedule appointments online. They’ve always run on time when I’ve visited before. I’ve been pleased with the environment and speed of service. The waiting area is decent and you can browse travel brochures whilst you wait, so that passes the time. I like that they are part of AAA as I have faith in the brand.
Jennifer V.
Classificação do local: 5 Saratoga County, NY
I went in to pay our annual bill and had great service. Found out you can sign up for automatic renewal on your debit or credit card for $ 10 off annually. My husband was out of town on business trip and my dashboard was letting me know that the tire pressure on all four of my tires was wrong. They took me in right away at the service station. In 10 minutes they handed me back my fab and let me know that three of my tires were dangerously overinflated(no charge.) They assured me that they were all at the right pressure and sent me on my way. Unfortunately at the last station I took it to the guy overinflated them. I spend the majority of my time in my car and could’ve had a blowout at any time. Glad to be back on the road safely now. In addition while I was waiting I didn’t realize that they have travel books for every state including points of interest. These books were free to AAA members and similar to the travel books that you buy in the bookstores. I was in and out in less than half an hour. I was promptly greeted, promptly served, the place is clean bright and very well laid out. Thank you AAA
Pam C.
Classificação do local: 3 Clifton Park, NY
Don’t have your car repaired here. they charge $ 102 an hour and if you are a member it is $ 93 an hour. Lussiers charges $ 65 an hour. We were towed because we have triple A. They offered to do the repair and they said they warranty their work for 2 years and give a 10% charge. but they rate is super high and it is the classic sell the customer what they don’t need because they don’t know any better. which is totally true. I know nothing about cars. I spent over $ 1,000 on the repair. Even if they were telling me the truth, I can’t be sure because they are so over priced.
