Saratoga Taxi

If I could give them 0 stars, I would. After waiting 20 minutes for a cab, I called to cancel only for the dispatcher to hang up on me. I guess he was upset I was canceling the car that was taking way too long? I will never use this service again and I would advise anyone looking for cab service in Saratoga to use one of the other companies in town.

These people can’t be bothered to even answer the phone at 4 P. M on a Sunday in late January. You press 1 for immediate taxi dispatch and the phone rings and rings with out answer. I’ll never call them again.

If anyone has had any concerns with Saratoga taxi please call and ask for Larry kupper who is the owner of this company. I am sure he would love to hear some of these taxi cab/​dispatch complaints. Apparently he is definitely not aware of what is going on with his operation and needs to be updated so that these concerns can be eliminated and properly addressed.

DO NOT TRUST.
Last weekend, my friend and I took a taxi from downtown Saratoga to Gansevoort, about a 10 min drive. To make a long story short, the cab driver ROBBED US. He refused to give us change and insisted that we handed him a $ 10 bill instead of a $ 20 bill (we were not even drunk but were two young women whom he probably assumed he could take advantage of). He had a large pouch of money sitting out in his lap — so it is understandable that he may have been confused with all the cash laying out, so we tried explaining to him that we handed him more than enough and were asking for change so that WE COULD TIP HIM. After 5 minutes of arguing, him refusing to give us his name, license, or any sort of identification or certification stating that he is allowed to be driving a taxi, we left and he had pocketed an extra $ 10.
We called and filed a complaint, called back and spoke to a manager and have since heard NO apology and NO reply from the manager on what they would do to reconcile this problem.
In the end, $ 10 is not a big deal. The fact that our driver, whose name is CHRIS, treated us like shit and took advantage of us. Not surprised that Saratoga Taxi has 1 star on Unilocal — their customer service is nonexistent and (some of) their drivers are idiots.

Drivers don’t take credit card. I called their on-​duty manager and verified that they have no policy requiring them to accept credit cards.
In 2015, that merits a one-​star review.

If I could make it 0 stars I would. The woman on dispatch is an unintelligent, rude bitch. I called for a cab, was told 10 minutes, it never showed up and I was late for an important engagement.

Received the absolute worst service this morning. After being told by dispatch my cab would arrive in ten minutes, I miss a call about a minute later. As soon as I see the missed call, I gather my things to go downstairs and receive another call from the driver asking me how long I’m going to keep her waiting. Despite telling her that I had been given a ten minute timeline, she proceeded to have an attitude as soon as my friends and I got in the cab. She charged us thirteen dollars to go from Clinton street to Beekman street, tacked on another four dollars for stopping at the Getty directly where she picked us up (since we didn’t have time to get cash before she arrived, again given the ten minute timeline only to have her arrive right away). Despite this exorbitant charge and negative attitude, my friends and I did not say anything until she took a ridiculously long way to travel the couple of blocks to Beekman.
At that point, she threatened to kick us out of the cab for «having an attitude.» Upon telling her that her behavior was inappropriate and that we had done nothing to warrant this treatment (when in reality she was not even doing her job) she told us that she had a rough weekend over travers. Very professional, to take out your rough weekend on paying customers.
I paid her the seventeen dollars for the ridiculously short and unpleasant ride. Thanks, Saratoga taxi — you’ve officially stopped several regular locals from ever using your «service» again.

Absolutely horrendous. $ 20 for less than 3 mile cab drive, guy pulled the number right out of his ass. Take the time to call the hybrid taxi service «Saratoga hybrid” — we called them for the ride to downtown, but made a poor decision and just flagged down the first taxi we saw instead of called the hybrid taxi service on the way home. Saratoga Hybrid was $ 17 bucks for a nicer, smoother, and quicker ride. Guy from Saratoga taxi went «uhh…$ 20». Bravo. Never again. DONT USE THIS TAXI SERVICE.

Hugh was great. The dispatcher or whomever picked up the phone on Friday night was incredibly rude so I hung up and used a different service.

Called for a taxi 45 minutes before I needed to be somewhere. Waited watching for the cab for 20 minutes, then called again. Was told a cab would be there in 5 – 10 minutes. Called again in 15 minutes when I started to worry about being late. Was told someone had come and been «unable to get someone out,» which can’t be true, because I was watching for them the whole 35 minutes. Don’t pick me up and then make up a story about it? No thank you.

Awful cab service. I requested a cab on a Thursday, 24 hours BEFORE I needed the car service. I was told that I had a booking, and all I needed to do was confirm it by paying online. When I went to confirm it, however, I was extremely confused by the HORRIBLE online payment system and emailed again asking for better instructions on how to confirm my booking. It was then that I got a reply saying that they «were not taking reservations for that evening» and that I did not have a booking. I had a very large group of people that I planned a ride for a day in advance to make sure that we would be able to be accommodated, was told we had a reservation, and then was told that we no longer had one. I emailed them AGAIN asking to explain why I did not have a reservation when I was told I did and to please let me know what I could do to make sure my group got picked up at the right time… but no one even bothered to reply.
If they had told me earlier that they were not taking reservations, that would not have been a problem. It was a busy weekend and most cab companies were not. But the fact that I almost confirmed my booking of almost $ 100 but really never even had a booking is ridiculous.
Poor, poor service and honestly just downright rude employees. Luckily the people at Saratoga Hybrid Cab were able to help us out, and at a WAY cheaper cost. I will not even bother to use Saratoga taxi again.

I signed up just so I can express how terrible this company is. They are frequently late, which is never their fault. Their dispatchers are rude, to an unheard of degree. It’s actually impressive how rude they can be to paying customers with absolutely no repercussions.
They are in customer service field and yet they are able to be just absolutely snarky and disrespectful.
At the end of the day. Don’t use them. If there was something more to do against this company, I’d love to know.
I only hope this prevents others from being late or having to deal with these jerks.

I wish I could give half a star. On every occasion, and I stupidly used them more than once the phone dispatchers were rude and disrespectful. The prices are through the roof and to top it off they don’t accept credit or debt cards. Make sure you have cash. Their service is inconsistent. Definitely not worth the price.

Heres a little FYI on taxi service in the saratoga area. Call IN ADVANCE!!! Dont expect a time call on Travers Day. EXPECT that any one of 100 000 people may want a taxi as well ESPECIALLY WHEN THE TRACK IS OPEN. Ride AMERICAN. The altenative is rediculous and puts Americans as well as small companies out of work. The traffic is bad and everyone complains. Is that not supposed to rub off on the driver. Laslty develop a relationship with your driver and TIP them. Rremeber EXTRA costs EXTRA. No we can’t stop for food. Lastly if you THROW UP IN THE TAXI you will be charged accordingly

Under no circumstances. If you are in Saratoga springs. And you have somewhere you need to be. Should You EVER use this service. You WILL be late or not even picked up.

Called and asked for quote for ride to Albany on phone. They said $ 79. My wife said forget it… another company quoted $ 65. They said, «OK…we’ll do it for $ 65». We get on the road way and dispatcher, Chuck, radios that they «have to» charge us $ 75! I told them to turn around and forget it! He says, «OK.we’lll do it for $ 65.» What a hustle!

Absolute garbage. Do not call this taxi company. Call local taxis like «dads cab» or «hybrid taxi». YOU WILL MISS YOUR TRAIN/​BUS if you call. Don’t do it.
Also they ruin Skidmore gatherings just to make money and I’ve heard rumors that the owner is a registered sex offender.
DONT SUPPORT THIS COMPANY

I AM FORCED TO GIVE A RATING IN ORDER TO SUBMIT THIS REVIEW, BUT TRUTHFULLY, I WOULD HAVE GIVEN THEM ZERO!!!
I called and spoke with Lynn at least 4 hours in advance to arrange to be picked up at 6:00 for a 6:47pm train from Saratoga Springs to NYC, that i needed to make for business purposes. At 6:15, I called to say nobody has arrived. Doug aka The Manager (supposedly) told me «Lynn should never have taken the order for pickup» and I responded «that’s not my problem and I called with ample time and was guaranteed pickup». It’s 6:30pm and I am still waiting at 6:30 for a cab.
Chuck, another staff member, told me he just dispatched a cab 10 minutes ago, which would make the dispatch at 6:20 for a 6:47 train on Travers day that I DEFINITELY ORDERED WITH ENOUGH ADVANCE NOTICE (4 hours + prior) and at 6:40 I had no choice but to cancel. Doug couldn’t own up to his actions (or lack thereof) and was rude enough to hang up on me. As a manager in a service business, he should have taken the responsibility of the mistakes made but of course he didn’t.
Earlier, when I asked Chuck to have Larry Kupper, the owner call me. He took my number and said he would… but of course no call and still no cab.
The way I was treated and spoken to was audacious. And the way this situation was handled was incredibly unprofessional and would make any business go chapter 11. A manager should fix situations like this… NOT hang up on people and avoid these kinds of reviews.
The only staff member who was professional and kind was Lynn and her own staff «threw her under the bus… rather taxi» for taking an order to put the blame on someone.
I am VERY involved with the racing industry and thank god I know enough people in the industry and I was referred to Eddie Miller, owner of Race Track Taxi who picked me up immediately and personally drove me to Albany to catch a later train in order to fulfill my business obligations. Thank you Eddie and his staff. And sorry Larry for the review but it is honest and well deserved.

Awful dispatch service. Needs serious strategy makeover. I called three times and they didn’t show. These people are soft and stupid, unorganized and unorthodox. I’m literally in tears and crying in the cold. The bus has gone by three times. These jackasses suck

WORST TAXI COMPANY EVER! They quote you a price on the phone but give you a different price once your inside the taxi on your way to your destination.

At least these guys answer the phone, but their prices are OUTRAGEOUS. Outrageously overpriced. AND they don’t take credit/​debit cards!