Wilde Maserati of Sarasota

If I could give zero stars I would. Took my car in for an oil change and a warranty adjustment to the convertible top. One week later, no word from dealer. Called to inquire, they told me they were waiting for an email from the folks in Italy — I said in the meantime I’ll just pick it up. Went to pick it up — not ready. What the What!!! Finally got the keys and the bill for the oil change squared away — only to find out that they were waiting on parts for the roof and they would call me to get it back in. Ten days go by, nothing !!! I called today and it’s like my car had never been there before — what is your name, what is the issue, let me look that up, looks like we are waiting on parts from Italy, no ETA on when those may arrive, we could send an email to Italy, someone will get back to you. WOW — just a little customer service would be great. In the world of social media — it is amazing how far a phone call will go to make a customer happy. Just an occasional update so they don’t feel like they are chasing you all the time to get resolve. I think it may be worth the drive to Naples for service on this beast — would NOT recommend Wilde to anyone.