Roto-Rooter Plumbing & Drain Services

At the end of the day, my drain clog was fixed. The price I paid? A full service fee as quoted over the phone of $ 179, a flood in my kitchen, damage to my new cabinets (which the tech basically ignored until he told me there is nothing they will do about it), and an hour+ of cleaning up grease and water all over the kitchen after the job was done. Needless to say, I will not be calling them again.

I was told it would be $ 69.00 to unclog my kitchen sink .But when he was done less than ½ later, Sam said it was $ 269 ! he did say he was going to stick a camera down there, but not how much it cost. or the results .
I had them last year for the same clog it was around $ 100.all my neighbors tell me I got ripped off .
Obviously won’t be calling them again.

Super quick response to my phone call to arrange service call for leak. Jason arrived within 2 hours and was professional, courteous and informative! Thanks for the great service!

As a new homeowner, I called Sarasota roto-​rooter on New Year’s Eve at the recommendation of my parents.
The booking agent was helpful and kind and had a technician to my house within the hour.
The technician, James Brand, quickly earned my trust as he patiently explained the process and what he was looking for. It turned out that my wonderful old house needed not an unclogged drain, but a full replacement of my sink pipeline. We arranged to have him return today and he worked tirelessly all day to complete the repair.
While no one wants to need a big plumbing job, I’m genuinely grateful to have James thorough, knowledgable, and capable work.

I came into work this morning, to find our restrooms over flowing. I called Roto-​Rooter to our rescue. The person they sent was Matt Kaehn # 205. Matt was very professional, he went above and beyond to provide us the best customer service and fix our problem.
It is hard to find good employees who care about the company they work for and also
provide great customer service. Many thanks to Matt
Karen
Cove Cleaners

Sorry, i dis call roto-​rooter and they came in the truck look exactly like roto-​rooter truck. Now that I look at the invoice, the call themselves mr. Rooter plumbing of Tampa Bay. The invoice number is 11 041.
You should investigate this?
And thank you for straight that out for me. So every body should be aware of this.
For a responding to my post, I gave you four stars.

Quick, courteous, and professional. Unclogged our drain in 10 minutes! Thanks! Bradenton, FL

Rotorooter was called to fix my pipes backing up. The Rotorooter tech steps out of his vehicle and notes my issue is with my leeching fields. He later quotes the job at $ 1,800.00. This is well before he had entered the house and he was only 5 steps from his truck. I am not sure how you can diagnose a problem before looking into it.
Performed a drain snake and camera work. Notes stated water was still sitting in the drain 10′ from the septic. If the problem was fixed, why are my pipes holding water?
2 days later, my house was backed up again. Called my plumber in to discuss the leeching fields, he said there is absolutely no issue with them as the septic is not holding water and it was draining properly. He was able to tell this by popping the septic cover.
Plumber snakes my drain and finds 15 ft or k-​60 snake line left in my drain. this is a 1 inch metal coil used to unclog drains.
Contact rotorooter inform them of the issue and they do not issue a refund and refuse to take responsibility for the fact that
1) 15 ft coil was in our drains (which was not there 1 month prior when I had the job done previously).
2) The job I paid them for didn’t flush out the fact that the 15 ft coil was there if it was pre-​existing.
It take a very negative experience for me to write a review like this, but I feel people need to know about the poor handling of this situation and the refusal for a refund. Bottom line is they were paid to solve the issue, and it was not permanently fixed. It couldn’t have been with a 15 ft coil remaining in my drainage.