Kauffman Glass & Mirror Inc

It’s hard to believe this company is even in business!
After 10 years working for a glass/​window subcontractor myself I cannot even fathom how these people can stay in business!
A simple single pane glass replacement due to a rogue golf ball in our neighborhood, I found Kaufman Glass. It was 2 days before I could get a call back to receive an estimate in which they requested to show up in 30 mins. I agreed. 24 hours later, I call regarding a quote as I had not yet received and I was placed on eternal hold until I was finally disconnected. I called back twice. Only to be placed on hold before anyone even bothered answering the phone only to be disconnected yet again! I was told on my initial call that a quote generally takes a min of 24 hours as they need to check with their suppliers??? Um– in my experience any established glass company should have the ability to cut a piece of glass on site and give a quote immediately! Usually one should know their glass prices! It’s not rocket science people! And be able to figure in the going labor rate! Everyone has a smart phone which includes a calculator I’m pretty sure so 24 hrs for a quote for a single piece of glass is just idiotic!
At this point, we are at 48 hours, 4 phone calls and still no estimate but I’ve been hung up on several times!
My husband will be going to lowes to do this simple project himself!
Be careful Kaufman, I’ve half a mind to open a glass company in Sarasota and eat your lunch!
A Moran could create a better business structure. Remember, customer service is still «a thing»

They don’t know which end is up. You get promises of return phone calls and quotes and it never occurs. (and it’s always your misunderstanding) They are friendly and nice but you will spend a lot of time chasing them, and running around returning glass. I plan to look elsewhere for my next job.

This family owned business, 2^nd generation, is considerate and extremely helpful. They supplied me with a minor part for the shower, and they realized that it wasn’t perfect. Yet, they went ahead and ordered the correct part without waiting for me to get back to them, thereby speeding the process to solve my problem. Stephanie and her brother Brian are great! Thank you both!