Heron’s Run Apartments

We’ve lived here almost a year now and cannot wait to move. When we came things didn’t look too bad. The staff are friendly and helpful, I have no complaints there, as a matter of fact their saving grace for the stars, they are on top of things. However we have 2 Chihuahuas and the flea problem is bad, not sure they even spray and if they do it doesn’t help much. We already had the apartment sprayed for a flea problem. I am a clean freak so that was hard to take. There are constant back ups in the toilets, the buildings are old. Kitchen and bathrooms are dated, the grounds the past 6 months have been awful, they take great care of the front of the entrance area but once you go past the office the grass is dead, high and unattractive, dirty. The stairways are dirty, had to ask them if they even clean them, they sent someone once to power wash since last year November, still dirty. A bit embarrassing when company comes, for paying $ 1420 for a two bedroom every month you would think they would keep it up better. The pool isn’t heated and because of the trees it doesn’t heat up much. The company’s saving grace at this point is their great maintenance and office staff and the pretty lake. They should invest more in their grounds and apartments as a company. Living here??? unless they improve the apartments and invest in better upgraded appliances… Clean the grounds, maintain an upscale look, it’s not worth the money, they charge enough to be able to re-​invest. Sorry. Again, their saving grace? Their wonderful staff.

I love living here! The grounds are beautiful and it feels like I’m living at a luxury resort. I love running in the shade of the Oak trees. Just signed another year lease!

Wow! We have two dogs and have zero flea issues. I’ve never seen one in our unit or on our pups. And we have nice, quiet neighbors in our building. Sure, on rare occasions I’ve heard a thud or such, but never anything consistent or annoying. The staff has been responsive and professional. The big plus is enjoying the grounds and having a huge screened deck. The kitchen is a bit dated but everything is clean and functions just fine. I’ve enjoyed my time here.

IF YOU HAVE PETS, LOOKS ELSEWHERE! Their property is flea infested, and they refuse to admit it. All of my neighbors agree! No matter how many flea baths you give your pet, no matter how many times you flea-​bomb your apartment, the fleas WILL be back, because they are EVERYWHERE outside! It’s nice that they are very pet friendly (because that’s rare) but they need to remember what being pet-​friendly entails. The staff just brushes these issues off and act like you are the very first one to complain about it, even though every pet owner I meet in Heron’s Run says the same thing.
The apartments are set up nice, the grounds are pretty and usually quiet, and the pool is nice. Other than that, I can’t say too many other nice things about the place.
If you do decide to rent here, get a top floor unit! The floors are very thin. I wrote several complaints to the office about the people above me and all they did was recommend that I move to a different unit… even though it was not ME who was making all the noise!!! There are no consequences for noisy neighbors, so you better hope you get put in the perfect unit with perfect neighbors. I have never got a complaint, have always paid my rent on time, and yet the staff told me I should move because my neighbors refused to stop body-​slamming each other all day and night.

I lived at Heron’s Run for 3 months and wouldn’t wish it on my worst enemy.
When we moved in, we were told that the dog park would be ready within 2 weeks or 3 at the most. 3 months later they finally got around to it but frankly, I would never let my dog play there because it was totally flea infested– just like the rest of the grounds. They don’t rake the dead leaves, and the 6 inches of leaves along with thousands of resident squirrels makes for an unmanageable problem. They sprayed the grounds once in the 3 months that I was there, and that kept the problem at bay for about 5 minutes.
Apparently, I was the only person to ever complain about the disgusting flea infestation on the grounds here (according to the manager) but when I spoke with neighbors, every single person with dogs had the same problem. The only ones who didn’t have issues were using toxic chemicals to keep them at bay. The carpets in each apartment are loaded with flea eggs, and I’ve actually heard from 2 other people that the fleas were the reason they ultimately moved out.
The apartments are cute, but don’t let that fool you.
My advice to you, live ANYWHERE else.
The better business bureau gives this company an F and know I understand why.