Gettel Acura

Sadly I am ready to trade in my Acura just so that I never have to go to this dealership again as this is only dealership within a 60 mile radius from my home.
I called in to order a simple light socket for my break light. I informed them I was taking a trip out of town and needed it fixed by then. The man on the phone said no problem when you come in to get your part someone from service can just pop it in for you as it should only take a couple minutes.
When I arrived on the morning before I had my road trip I was told by two service managers that they could not help me since I did not have an appointment and all their service men were too busy. I explained to them what I was told on the phone by the parts department and that I was on my way out of town and did not feel safe driving long distances without a break light (nor did I want to get a ticket).
They seemed unconcerned and said that this was not as simple as just popping in a light and it was much more complicated then that and I would need an appointment and there would be a service charge. Apparently they feel like it is OK to lie to their customers assuming we do not know better.
At that point I realized it was not worth wasting anymore time there.
Knowing I had to get this fixed I went down to a Jiffy lube and it took them literally 2 minutes to do this «supposedly complicated» job. And even though I did not buy this part from them, they installed it at no cost and just charged me for the bulb. By the way 5 stars to Jiffy Lube!
I’m pretty disgusted with the fact the dealership where I purchased this part (I would have bought part online myself knowing this) from could not take 2 minutes to accomodate their customer. My assumption is they wanted not only the opportunity to charge me for a 2 minute service job & lie about how complicated it was but also have an opportunity to try and present me with a list of other things they could charge me for. This dealership has a reputation for this.
Sadly I will never buy an Acura again as it is not worth owning a car where the local dealership cannot be trusted.

Poor service! My last service appointment turned into a disaster. It was not done properly and I realized this in another state when I went to get an oil change and obviously could not get down there to have them fix it. Tried to talk to someone about is, that turned into another disaster and I was not given a refund. I had to get the job done right from another dealership. When I return to Sarasota, I will never go back to Gettel Acura again.

The service at this site has treated me with exceptional service every time. I love that the service agents are informative, and keep their appointments. They really call you before you arrive to inform you of any findings with your car. I have had my car is 2010 and love this team that helps me maintain it running smoothly. If I plan it correctly, they always have a loaner for me to use.
Why not 5 stars, you might ask? Well, the loaners are not available until after 8am, yet service opens earlier. When you need to be at work by 8am, it is an inconvenience to wait for the loaner. Also the prices for repairs are very high, like $ 400 for front brakes, and not at all competitive to others in the area.
Overall, they really try to make the experience positive, with television, water, coffee, and cookies while you wait. Plus they are dog-​friendly too.

Shady dealership. I would have posted 0 stars, if not for the pleasant test drive. However, it all went south from there. Let me rewind to the beginning. I clicked on an email request button regarding a specific model car with specific package (only one in their inventory with that package and drive) to get an «e-​price». In response, the sales manager quoted me a price that seemed very nice. Too nice. Even at this point I questioned the number– but reviewing the dealership website I saw that below the specific new car I was interested in was an incentive program that might explain the $ 2,500 reduction. Never the less I called the dealership to get more info. My first call, I was told by the female receptionist that the sales manager I had spoken to via email was currently in a meeting and would get back to me. I left a voicemail with who I assumed was the sales manager and included my concerns about the price. The return phone call came an hour later, but not from the sales manager. The female receptionist was calling to confirm a test drive with me. I agreed to a test drive, and ask her again to ask the sales manager about the reductions on the car pricing. She said she would ask him, and send me an email response. However the only email I received from her was a confirmation of my test drive time that day. I was aggravated that I have not received a response about the price, but I was eager to test drive the vehicle and figured I would ask when I got up there. Now to be fair, the test drive that we had with the sales man was wonderful. However, at the end of the test drive when I brought up the subject of the email from the sales manager and the price he had quoted, the salesperson panicked a little.
Now I should tell you, that as I was taking the test drive I allowed them to look over my vehicle that I was looking to trade in. It is a fully loaded four-​wheel-​drive truck, and in very good condition. I had already researched it’s trade-​in value on at least three different websites, and had been to three prior dealerships before coming to this one. So it is safe to say that I knew the value of my truck, and I knew the approximate going rate of trade in that most dealerships were offering at that time.
So now let’s get back to the new car, and the apparent complete confusion of the Gettel team. Once I brought up the email, the search was on to find out how the sales manager managed to come up with such a price. Where was the sales manager now? Oh, he’s not at work today. Perhaps he came to that number on the car based on the combined incentives of $ 2000 off? No not possible. That incentive program was only available for used cars. But your website shows the incentive program listed directly below the specs on the new car. Show us where on the website says that. OK, let me pull that up on my iPhone. Here you go. Well, we just started using a new website developer. It must be a mistake. Then how did the sales manager come up with that price? He must have quoted you a price for a vehicle that does not include the all-​wheel-​drive. But my price request sent was for the only all-​wheel-​drive vehicle you have on your lot. Here, I’ll show you the button I clicked directly below the specific vehicle. No response.
And now back to my truck. By this time they have completed the evaluation for trade-​in value. According to them, my vehicle comes in at least $ 2500 below the lowest bid I have received so far from any other dealership. This they claim is based on a kelly bluebook evaluation, and they give me the itemized print out that supposedly shows my vehicle value break down. However, I note that they have put my vehicle in at the lowest level fair– and have omitted several options my truck has. The sheet even states at the bottom that Kelly bluebook assumes no responsibility for errors or omissions.
So I ask you, would you feel like you were dealing in good faith with this dealership? Perhaps the sales team needs to go back into another «meeting» to work on their customer service.

Great dealership! I’ve been here about 3 times and can’t complain about any of them. Only thing is don’t lose your smart key. They cost a small fortune. 160.00 for the key and 130.00 to program it. Do the math!

Hello Unilocalers!
This review is in regards to this dealerships service department. No I’m not a personal customer, but my mother is a customer. My mother and father recently moved down to Florida (Summer 2013). I found this dealership to service her car, since i was no longer able to preform basic maintenance on her Acura living in St. Louis.
My mothers first experience at this service center was great! They got her in and out in less than 1 hour for an oil change and they washed her car. She was very pleased with how everything went on her first trip, so she decided to go back on 11÷11÷14. She came in for a oil change on her 2007 Acura RDX. Her service advisor this trip was Roger Weidner. Mind you my parents were waiting for their car during this service.
This review is pretty much on how this service center is the definition of a «Stealership». This advisor came and spoke to my mom as the service on her vehicle was being completed. He came to her with the magnetic drain plug I installed in the summer of 2013, saying that this drain plug may leak, and she needs a new one. My mom thought that was very odd, due to her knowing that you only have to change the drain plug washer every oil change. She also told him, that it was on the vehicle during the last service. The advisor really had nothing to say after that, except she needed a new one. They charged her $ 10.66 for a new plug, something that cost $ 4 max at a auto store. If you know anything about cars a drain plug cannot be damaged, unless something serious happens to the car (AKA TOTALING YOUR CAR). In that case the drain plug would be the least of your worries. I also know this drain plug would be fine, because i have had the exact one on my car for a few years, with zero issues. Why have i had zero issues… because they don’t go bad.
Yes my rant is only over a $ 10.66 drain plug, but this drain plug was completely unnecessary. It’s places like this that give mechanic shops a bad name. A new drain plug washer would of been just fine, which she was already charged for. This service center also had her waiting around for 2 – 3 hours. Come on… to change the oil that is ridiculous. When i changed the oil on that Acura it took me 10 – 15 mins. I didn’t even have to jack up the vehicle.
I highly recommend if you don’t know anything about cars, get a second opinion before having work done on your vehicle. Then the main thing I would say is to avoid this service center at all costs! I know my mother will never visit a Gettle dealership again!

I bought a used car for my son. He test drove it with me and it seemed ok. Salesman promised that everything had been checked over and it was in good, safe driving condition. I had to leave it there for a while until my son took his driving test. When we went to pick it up, the check engine light was on. Service did not have time to look at it then so they told us to bring it back and they would diagnose the problem. They told us it was probably because it sat too long and the light would turn off. The light stayed on so we took it back and after fighting with them, they did not charge me for the diagnosis but then told me it would not start. My son never had a problem starting it so it seemed quite a coincidence that it just happened to not start when we got there. They charged me over $ 321.00 for a new starter sensor. I have since called the service guy I worked with, with a question and he has never bothered to call me back. Once they got my money for the sale of the car, the salesman told me some lies and was not interested in us anymore. Do not buy from this dealership!

I have never owned an Acura before and was not impressed with the sales department when I tried to buy one there. Gettle is the nearest dealrship to my home so service, I was assured would be handled with no problem.
Well it was my second time getting my car serviced there and so far so good.
I called into a call center (?) who makes the appt. got it confirmed with emails and showed up. so far so good. I waited while my car was being serviced. The lounge is pleasant though rather like an airport waiting area early in the day. .coffee, cookies, newspapers & magazines, TV, It seems they realize that the service department is where the money is for a life time customer.

Well, I was a happy customer when I wrote that review which was right after I bought my CPO Acura. However, I soon noticed that I wasn’t sent home with a manual. It’s now been over two months of calling and email and I have yet to receive it. My salesman had so many awards for being salesperson of the year. It seems that once they get the sale, they don’t care for you anymore. :(
I haven’t even been able to get a manager on the phone. I’ve called him 5 times and left two voicemails over the past two weeks. No response. I’m not going to them for service and never recommending them ever again!