Bob’s Carpet Mart

do not give them your business… buyer be ware. this is the worst customer service i ever had. i bought carpet and it was not streched right so it is buckling everywhere. i have tried for 6 months for them to come back and fix it but everytime i have an appt set the installers do not come. even when i go into the store they never never never call back. what a mistake this was to give a neignborhood store business. why is it when they want your money they come right away but after the check has been cashed they do not give you the time of day!

If I could give 0 stars, I would. There’s a HUGE disconnect between the sales reps and the installers/​subcontractors. We were on a tight but reasonable timeframe and they rescheduled me twice for no reason. Once was the day before Thanksgiving, and the installers actually showed up but had every excuse in the book not to work that day. We found out later that the crew had cancelled another job too, so they got the day off. This cost us time and money, as we had to then reschedule other workers. I was then assured the installers would be here at 10am on the following Monday and they showed up at 2 (only after I called HQ to find out what was going on). Keep in mind, that I was already a very angry customer BEFORE this point. My carpet was installed over a month ago and I’m still waiting on a credit because I was overcharged by $ 200. Charging is instant, but crediting takes a month? Do yourself a favor and go see their record on the Better Business Bureau website. There have been 59 complaints filed against Bob’s and if I don’t get a call back tomorrow, I’ll be number 60.