American Signature Furniture

Horrible, we have product issues which we found to be common and the manager, after several attempts to have him call back, said oh I never heard of the problem (which we found all over the internet as a problem) and I can’t help you .Our glass coffee table exploded and he just brushed us us .We also bough several other items and are holding our breath on them. Exploding glass becomes scary at-​home phenomenon …
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WPIX
Mar 3, 2015 — The Consumer Product Safety Commission found glass objects — from tables to shower doors and kitchen appliances — are unexplainably …exploduing
Here is one article. BEWARE

Neirda was very helpful, found us the perfect piece based on what we were looking for and she was funny! The manager Taj was also very kind and helpful. The only downside was the fact that the piece we wanted was out of stock for 6 weeks and they couldn’t sell the floor model and now we are forced to shop at IKEA:-(

Visiting furniture stores is like dragging nails down a chalkboard, Torture!!!
Decent selection of value priced goods & med-​high quality.
Check out was awful, the computer system here is from 30 years ago & no one seems to know how to use it.
Goods were priced for Individual pricing but we were not allowed to buy as the company «bible» didn’t allow, Then why price individual pieces & advertise those prices on the article ticket

Horrible! The manager is an aggressive moron… I did not bother to catch his name; we simply left when he was rude to us.

Molly and I had good luck at the Sarasota store. Salesman was great {altho I forgot his name} and Justin and Fernando were more than helpful with delivery and set up. They called before arriving and arrived on schedule so I could keep on my schedule. I offered a tip but was politely declined and thanked me for shopping at there store. Just cant ask for more than that,
Jack and Molly
Terra Ceia Bay, Fl

The sales person Vicki was pleasant to deal with and left us to look about the store without any harassment. When we had a question she was able to answer it without an issue. So we decided to buy what we liked.
We chose to pick up the L shaped couch ourselves because the delivery was an additional $ 150. They called on Saturday to notify us of our couch being in, on Monday they called to tell us the couch would be in on a different day. After questioning how it could be there one day and then not the next they ended up telling us the couch was in fact there. We rented a truck and requested a day off of work to pick it up and the attendant loaded it up into the truck quickly and didn’t ask if we wanted to check it. We didn’t challenge him because it was wrapped in plastic and cardboard and he seemed like he wanted to get us out of the store in a hurry.
Once we got home we unwrapped our couch and chaise lounge and found that the wooden bases of both pieces were completely different colors We immediately called the store to notify them of their mistake and clearly we were upset at the fact they would send us away with 2 different based pieces of furniture. The manager had left for the day and would call us early the next day. We never received a call. I called 3 times that day trying to get a hold of the manager but Don B. was on break, on the phone, or had just left for the day. So I called corporate and they were no help either.
I finally got in contact with Anthony, the assistant manager, and he told us that WE would have to bring it back to the store for an even exchange or refund. That meant leaving early from work again, renting another truck, spending more money and having to move the couches up and down our 3 flights of stairs again. I told him what a nightmare it had been and he responded with «it is what you make it». I believe that was a very rude comment from an assistant manager.
Finally, the next day Tina was able to help us out and after requesting another day off and renting another truck we took back both pieces of furniture to find that the man accepting the return had no idea when our furniture was going to be in and had no idea of our incident but was able to take a piece that matched one piece of our set (the color we didn’t order) so we settled with that color because we were finished with this company. We like the furniture we have but will not be coming back because of the troubles we had to go through in order to get it.
The associates could teach the management team and corporate some customer service skills.