ZIRX

Where can I start…
They dont’ have any explanation of what limited pass does in the app or website. They don’t answer calls. They won’t call.
I signedup for sf LIMITED monthly pass using my company email account… charged amount x.
Then I sent email for them to contact me for 10 times. and asked them to cancel it.
Few days later, I saw that I recieved an email to my personal email address dated May 2015 showing some kind of promotion for Metromile customers. This time I asked them to buy UNLIMITED monthly pass and they charged amount Y.
Unfortunately I used same credit card for both accounts. That might be point of confusion.
Guess what, They never refunded amount X for the account I had with company account.
I literally sent them email like 20 times. They don’t understand. All I hear from them is that they dont’ see the charge.
I am getting pissed off. Either their system must be screwed up or they don’t care about customers. Either way, I hate them.
Now I ended up paying almost 360 $ for 20 days of ZIRX monthly pass.
This entire episode is still going on. No idea why they don’t call!

I love this service however there are still quite a few things to improve:
— I requested a pickup 2 hours ahead of time in downtown SF, but when I arrive at the pickup spot, it shows that there is a 30 mins for the agent to arrive. It’s SF downtown and there’s nowhere to park. I panicked and called for help.
–the location is not accurate
I need to see some improvements or I’m switching to luxe
— I park with zirx every week and how come I never got any boxed water???

Update to earlier review. Zirx cost doubled on me. That may be the demand pricing which I actually am fine with but it makes it a less attractive option (which is the whole point). Also they added tipping which they didn’t have before. Maybe they couldn’t get employees, I get that too. Anyway with the cost more than doubling, this is no longer too good to be true. Parking in SF is a nightmare (Muni and BART are nightmares) you can consider Zirx as a parking option for all day parking. It’s just that I’ll be shopping around. The employees were nice.

Looks like the latest reviews for Zirx are not very good. Wonder why this is happening. Now they are just offering $ 30 for all day parking (no more per hour), and are narrowing the hours of service. Is this the last straw for Zirx vs Luxe valet?

Very disappointed with their most recent change in SF. Looks like they ran out of funding?!
Almost doubled the monthly price; Decreased the coverage zone by about 50% to just downtown and surrounding areas; and decreased hours until only 9PM from 12AM-​2AM.
This might be the last straw to switch to other services.

Used zirx once and requested for a car wash. When I got my car back, one of my back mats were missing. The zirx car wash service is also not the most thorough. There was still dirt around my car and it still had rain marks on the bottom of the outer body.
It’s been 3 weeks and I have yet to receive a response from zirx. They have not done anything to replace my missing carpet and have not been replying to my emails.

I am totally disappointed.
I cancelled the monthly pass last month.
I emailed them and I filled out the form they sent to me.
But they charged me $ 299 on Jan. 1^st, 2016.
What a poor system!
Please I urge you to give the money back.
I had to write this for an evidence because they might bring up some kind of system excuse again in the future.

No longer the least expensive option, but still a very good convenient option. I don’t think their still giving out water routinely.

Used to be an amazing and reliable service but now pretty garbage. I still have to wait 20 – 30 minutes for a Zirx crew member to pick up the car even though I request between 30 – 60 minutes in advance. Not sure if they need to beef up ops or headcount, but what’s the purpose of paying a membership when I can hunt around for a parking spot in that period of time?

had to park and WAIT for 10 minutes for the valet to arrive. if i was supposed to Wait, then why am i giving them my location information to track me 45 minutes prior to my arrival? Does it really take 55 minutes for someone to show up? and return also took like 25 minutes. I could have parked myself and ubered for faster and cheaper. Good thing I didn’t actually pay for it and had refereal credit. I know what I will not be using again. In their defense the drivers were nice.

My friend & I used ZIRX last night in SF for the first time and loved it– all thanks to Derek.
We arrived at an empty lot on Harrison that my friend used to park at all the time; you would find a guy guarding the lot & pay him the fee. The end. But once we parked our car, there was no one around and we didn’t know who to go to. Luckily we met Derek who informed us about the valet service application that needs to be installed on the phone. Once we signed up, Derek hooked us up with our first time free valet service.
If it weren’t for Derek, we wouldn’t have known of the service. I saw the ZIRX logo on the «lock box» but never paid attention to it. ZIRX should put up some signage around the area. It can help out with business as well as save you from getting your car towed.
Tip– Derek informed us that the people working for ZIRX are either skateboard, ride a scooter, or walk to the destination– which explains why it takes them forever to return your car. Next time request your car to be returned ahead of time so you don’t have to wait long.

Zirx is pretty decent however I feel like they are understaffed which is why I prefer Luxe since I see so many of their people around.
Feel free to use my code MINHN1 to receive a free $ 20 credit!
… if you’re using LUXE enter my code MINH7 to receive a free $ 20 credit as well. ;)

$ 299 monthly valet parking pass?!
Super easy to request pickup and return. No longer have paranoid dreams about waking up and seeing a homeless person sleeping in my car or broken windows. I also love that I don’t have to play pac man every evening circling the block trying to find a parking spot.

They are getting understaffed. Yesterday I waited 18 minutes for someone to pickup my car. Today it looks like I’m waiting another 18 minutes.
They also stopped with the free water. Hopefully the awkward double park/​driving around my block countless times doesn’t continue.
It’s unfortunate. I really don’t want to deal with the headache of finding another company that’s similar.

I recently learned about Zirx and love the concept. It’s really a valuable service, especially if you’re in a pinch and don’t want to hunt for parking. Having used it twice (once with my wife and again tonight using my account), the results are mixed.
Our first experience was pretty flawless — dropped off and picked up near AT&T Park in a little alleyway off the main street. The only odd thing was that they changed the person who was picking up our car at the last minute, after we had already communicated everything to the original person. There was no explanation for the sudden change, but we just accepted it and moved on.
Happy with the first experience, I used it again tonight. Drop off worked out OK — albeit a bit crazy on Mission near 2^nd. However, the pickup took way longer than stated. Originally it was to be about a 15-​minute wait — which was reasonable. However, the clock stayed stuck between 12 – 13 minutes most of the time… before finally dropping down as low as 5 – 6 minutes… but that was after nearly 20 minutes.
Then, I tried calling Zirx — no answer. I tried contacting the driver via SMS. No response. Then, suddenly, I was assigned a «new» driver and the time shot up past 60 minutes, where it stayed for a while. I had no idea what was going on. I tried contacting the driver and it went to a message that said, «This voice mailbox has not yet been set up» — so I couldn’t leave a message.
I tried again later and finally reached the new driver — he said he was on his way — but the time was still showing about 55 – 60 minutes. In all, eventually the driver showed up – about 40 minutes past the the time I initially requested the pickup. Something with the algorithm was really off — and the inability to communicate with customer service was frustrating as I had no idea why the time jumped from 5 minutes to over an hour. Ironically, by the time the driver showed up, there was still time on the clock even though by then I already had the car and my phone was continually refreshing the movement.
So, the first experience I give 4.5 stars, and the second experience I give 1.5 stars. That’s an average of 3 stars over two events. In summary, great idea, but software needs some work, and there needs to be better communication with the customer as to what’s going on when times change radically or why drivers are reassigned at the last minute. Consistency is key to a long-​term repeat user base. I’m sure it will improve with time and expect to try it again in the future. Let’s see how the next experience goes and I’ll report back. (PS: If the product team has a way to reach me via Unilocal,I have half a dozen ideas that will greatly improve the usability of the App and would be happy to share them with you. I look forward to providing thoughtful feedback based on real-​world use and opportunities for enhancements.)

Zirx is great. I work in downtown SF and it has been a game changer to use your service. The drivers are great and the app works really well. Please add a gratuity button to the app. Who has cash any more for tips? :o)
#awesome

Excellent, reliable service, and when they’re screwed up in the early days, they always reached out to make things right.
Oh, and ignore the 2-​star review that says you pay $ 10 in fees on top of $ 15 to park. That’s included in the $ 15 total.

Great service. Prompt pick up and return. I would note two things. First, the agent (person picking up and returning the car) did not communicate the code provided and security felt light. Second, there is a $ 5 pickup fee and $ 5 drop-​off fee on top of the $ 15 parking rate. The pick-​up and drop-​off fee is not stated anywhere on their site and charges are falsely advertised.
Lastly, I requested a car wash and that service was not available.

Attending game#3, 2014 NLCS @ AT&T Park. Event parking $ 90.00, AT&T parking $ 45.00, logged onto WWW​.ZIRX​.COM, valet parking for $ 15.00.
Sign-​up easy in 2 mins
Selected drop-​off location 4 blocks from AT&T
Zirx agent arrived in 9 mins
Confirmed security code — car picked-​up
After the game — login to Zirx app (return car)
Select drop-​off location
Zirx agent arrived in 11 mins
Confirmed security code — car returned
Both Zirx agents were very professional, nice touch a box of water in our çar. Getting our car back without the stadium parking lot log-​jam was awesome. This is the most pleasant parking experience ever.
Thank you to the whole ZIRX team. Five star Unilocal experience.
Go Zirxed It!
Go Giant’s!

If you own/​drive a car in San Francisco, ZIRX will change your world. It’s literally the most amazing concept to descend upon San Francisco since Über arrived. Stretching the peer-​to-​peer ridesharing and carsharing concepts that we’re so familiar with nowadays, the folks at ZIRX are extending to thing we hate most — parking!
I admit, I was skeptical. And I also admit, it worked so flawlessly that I was baffled. All for a mere $ 15.00! In a city where parking is so difficult to find in the first place, ZIRX offers it for a flat $ 15.00 rate. Such a steal!
So, download the app (now on iOS and Android) and give it a shot! It’ll rock your world.
Never park again. Just ZIRXit.