Zero Dirt Cleaning

We had our second apartment cleaning last Friday, and the entire experience was painful. First of all, their «scheduling system» is a series of back and forth emails with the owner. I had an appointment confirmed for weeks. The morning of, I thought I’d check in to confirm. The owner responded right away, but of course asked if we could change the time. Unfortunately my day was not flexible so I had to decline. Then, he asked if they could come later. Again, same answer… day not flexible. So… radio silence. I was expecting to hear back either way, that they’d be there at the time we scheduled, or would need to reschedule (which I did proactively offer to do).
Checked-​in again with them to see if someone was coming, no answer. Our appointment time rolls around and of course no one shows up. 90 minutes past our appointment time as I had been convinced no one was coming… two cleaners show-​up. They were pretty clueless after mentioning that our appointment was an hour and a half ago. I shuffled some things around and had them come in and clean, having my husband stay home.
What’s also frustrating is that you’re never quite clear on the payment. I feel like it changes depending on the day. What frustrated me most is that for our 2×2 apartment, the cleaners came for less than 2 hours, and I was still charged $ 120.
Yes, they did a decent job for the time they where there, but given the headache with scheduling, and elusive payment situation, I will not be a repeat customer.

We’ve had some scheduling snafus in the past but it seems that things have gotten much better. We have had them out 2 more times and they have been on time and done excellent work. We are thrilled with Zero Dirt and have set up a recurring booking for every 4 weeks.

WHEN the cleaners come they have been great. They said they would be here at 2 p.m. its nearly 4 p.m. and I haven’t heard a word from them nor have they shown up. We will not be calling them again…

Friendly service, very accommodating and leaves my place squeaky clean and in impeccable shape.

If you are actually able to get them to show up the cleaners do a pretty good job. Not great, but probably 3.5 or ⁴⁄₅ stars on actually cleaning. The 2 star review is because it is practically impossible to get them to show up on time or on the actual day you want them to show up. I used them 3 times, and every single time there were scheduling issues.
The last time was the last straw. We scheduled a cleaning for a Saturday afternoon a week in advance. Saturday rolls around and we receive a text asking if the cleaners can come early because someone else cancelled. We were not home so we told them no, we’ll keep the 4PM appointment as previously scheduled. After some back and forth they we agreed to drop what we were doing and head home to let them in. On our way home they reply they would have to cancel the appointment because the cleaners had already stopped by and we were not home, what? They had just asked if we could go home.
They promised to come early Monday morning and stated Roberto would be there as well to apologize and discuss the issues. They actually did come on Monday (surprise!), but no Roberto, and did a rush job and left after 45 minutes.
Time to look for new cleaners.

I was beyond impressed and happy with Zero Dirt Cleaning. It was easy to get ahold of them, make an apointment, and they even looked at pics of the mess my roomie had left behind.
I have a two bed two bath and Elizabeth and Maribel came to clean the place. They did a deep clean and cleaned things I never thought to scrub down. My roomie had moved out and left behind a mildew smell in his room and mold on the walls. Most of the smell is gone but there is a slight odor still so I am going to try having the carpets cleaned. They deep cleaned everything and it looks amazing. My whole place feels way better and it was exactly the price I was quoted.
Thank you thank you thank you! I will be using your services again and recomending you to everyone I know.

I recently utilized Zero Dirt Cleaning for an apartment move it. They were extremely responsive; gave me an accurate estimate of how long it would take (and told me that I was asking for more time than needed!) The two cleaners arrived a little late, but the dispatcher was totally on it, and got back to me promptly. The cleaning job was absolutely perfect. I wished I had used them while I still lived there!

Roberto runs a tight ship which we’ve relied on for over a year. His cleaning teams are prompt, professional and reliable. We have a large family in a fairly compact apartment so we often end up doing two cleans a week to keep ourselves sane. Zero Dirt is always on time with great service and results. They are very proactive and help with whatever needs to be done on a given day. It’s really awesome to have this part of your life well covered by folks who care about doing the job well. Thanks again!

I called them because the reviews were pretty good. In 2 hours 2 people cleaned up the apartment but minus 2 stars for not rinsing dishes first before putting them in the dish washer (and I had to go turn the dish washer on but after there were food particles everywhere) and the daughter was asking me if I was married and different personal questions. It was really odd, they were gonna leave all my clothes stacked on my bed. I had to ask them to hang. I wouldn’t use again for the price.

I can’t say enough about Zero Dirt Cleaning. I am incredibly picky when it comes to choosing a cleaning service, and Zero Dirt has surpassed all of my expectations.
I would say that they rival the prices of any other company in SF — and when I first moved here, I called around to a LOT of cleaning services. They are also incredibly easy to work with and always bend over backwards to meet my scheduling needs.
Finally, they do a beautiful job. My studio tends toward being a bit cluttered much of the time, but you’d never know that if you walked in after a Zero Dirt cleaning. They pick up, clean thoroughly, change linens — and even add really nice little touches, like folding throw blankets in creative ways before laying them across the bed/​couch. Neat details like those make it so nice to come home after they’ve come to clean.
They take the extra time and care, and do it all for a very fair price. I highly recommend them!

We have been using Roberto and his team at Zero Dirt Cleaning for the past 6 months now for cleaning vacation rentals we manage, which require many cleanings per month. They do a fantastic job of being prompt, consistent and attentive. Furthermore, have been flexible should there be schedule changes.
We highly recommend this company for their professionalism and service.

Roberto contacted us back after a bit and apologized for the delay. He was very nice about it and also let us change our time to Friday evening on short notice because of a schedule conflict, we really appreciate it!
Maribel & Veronica worked on our apartment and they did a fantastic job. I smell lots of bleach in the bathroom (good thing). They vacuumed under the couch cushions and I didn’t even have to ask! They were also very nice about my special requests such as the insides of the cabinets.
My only complaint is that I asked for the blinds to be cleaned but she only wiped one side so if the blinds are turned the reverse way it was still dirty.

Wow, where to start, zero stars if possible.
First off, each of my requests has never been answered promptly… usually taking 1.5−2 days for any kind of response.
We simply booked for a cleaning for my loft and they were a complete no show. We emailed and called the number provided on his website, email etc. The phone goes to voicemail that is full. To this day he asserts it was our fault that we didn’t text him instead of calling. Are you serious???
They apologized profusely so against my better judgement I gave them a 2^nd chance.
They came out a 2^nd time, and were ridiculously early and waiting for over an hour for us to arrive on time for the cleaning. The maids were furious that they were being paid less for the 2^nd cleaning (he gave a discount) and were not told in advance by Roberto. This showed in their cleaning as they entirely missed certain parts of the loft (for example they did not touch the freezer which we specifically asked to be detailed/​cleaned). I’m really not sure how there are so many 5 star reviews when they completely miss speicific items that are requested to be cleaned???
The manager/​owner needs to step aside and hire someone that can communicate quickly with potential customers, his staff, and is committed to returning calls, having voicemail and returning it, communicating clearly with customers and staff… and provide some level of customer service.
I would warn everyone against using this service. There are much better out there!

Zero Dirt did apologize profusely and arranged to come back and clean. All went very well. Thank you for making it right!
At a later time, update: To clarify this rating, I can not raise this to a 5 star review after a missed appointment. The cleaning was good.
Roberto, seriously, you are going to refuse to clean again because of my review! Shame on you! We came back to you because you did make it right the first time.

Money spent on ZeroDirt is money well spent! The two women who cleaned my apartment this week couldn’t have been kinder, more thorough or more honest. I will absolutely call them again for future cleaning needs! You’re running a great business, ZD – keep up the great work!

I don’t write a lot of reviews on Unilocal,but when someone deserves a five star review, you have to jump on and make it known. Roberto and his team absolutely do.
They are easy and accommodating, most of my cleanings have been scheduled via text message or FB Chat. You can usually schedule less than a week in advance.
Once they get in the door, the magic happens. These guys cleaned the inside of my refrigerator, reorganized my kitchen counter and made it look awesome, and cleaned my pitiful bachelor pad top to bottom. I swear, I fall in love with my place again every time they come through.
If you are looking for a cleaning service, I couldn’t give a stronger recommendation.

My apartment was a mess from the kitchen sink flooding and for weeks I’d come home to a disaster as the floor was replaced and my things moved an broken. I found Zero Dirt on Unilocal and called them in to help.
The feeling I got when I walked in after they’d been there was nothing shy of utter relaxation and cleanliness. They did such a great job I’m having them clean my boyfriend’s place next.
5 stars for putting a giant smile on my face!

Great service! Good price, left everything super clean and Roberto is really nice.
I would defenetly hire them next time.

One day, I found something that resembled «the blob» hanging off the scummy bottom of our shower door in addition to a dust bunny the size of an infant under our couch. That was the final straw. I immediately decided that we needed some serious help getting our nasty house in tip-​top shape.
Being two busy professionals with a very old house, lots of space, very little free time, a very sheddy cat, and a few nubbly muppet-​like wool rugs, we realized that we could not just get anyone to clean the house. After reading a rec from a fellow Unilocaler, Jennifer O. I decided to call them up.
Roberto was awesome, friendly, and fairly quick to respond via email and I was able to set up an appointment within a few weeks. For the initial visit, 2 girls came and cleaned for about 4 hours. They essentially went through everything on the top 2 levels of our house. Not a speck of dust was left on any surface and our entire kitchen was glittering from the top to bottom. Our old Wedgewood stove had been polished from the inside-​out where we could read the instructions on the inside of the door. Also, the bathroom? Completely immaculate. They even cleaned the inside of our gross trash can.
We were completely blown away since the last time the house was this clean was likely some time in the 20s. As for logistics, the first few visits, they bring their own supplies, but if you set up subsequent visits, they will require that you provide them. Also, the first visit is likely the most expensive, but depending on how often you would like them to come, the rates are discounted based on how frequent their visits will be. We have opted for once a month so we do get a bit of a discount. Either way, with their rates, it’s honestly a paltry price to pay for our sanity and comfort. Bonus points for people no longer asking me if I own a cat due to light colored fur being stuck to everything that I own.
Hooray for Zero Dirt!

Zero Dirt is the Unilocal!find of all time.
When I arrived home to my apartment of SPOTLESS PERFECTION, Zero Dirt had also reorganized ALL of my kitchen cupboards: Spices, pots ‘n’ pans, dishes, cleaning supplies, canned food, etc. Now I can find everything!
Zero Dirt is the magic genie of housecleaning. They go far, far above and beyond to a level of cleanliness you didn’t think possible. Their name really says it all: Zero Dirt.
Their rates are beyond reasonable and their work is simply amazing. And, this hard-​working husband and wife team — so nice.
Now that they come here once a month to clean my apartment, I don’t know how I ever did without them.
Zero Dirt is my exceptional Unilocal!find of all time. Once you hire them, you’ll see.

Zero dirt ofrece un excelente servicio. Acabamos de mudarnos a SF desde Barcelona, y habíamos probado dos empresas antes de llamar a Roberto. Que diferencia! Roberto es muy profesional. Educado. Fácil de contactar y quedar con el vía e-​Mail. El trabajo de limpieza que realizan en nuestra casa, es impecable. Estoy de acuerdo con los comentarios. Van mas allá de la simple limpieza, y suelo ser bastante exigente con esta. Cuando se marchan, nuestra casa es otra. Además, siempre hacen alguna cosa especial. Por ejemplo, ayer me encontré la estantería de libros de nuestro hijo completamente organizada. Desde luego les seguiré llamando y recomendando a cualquiera que desee un trabajo de limpieza bien hecho.