Yibada

The company really does a good job, especially in designing a website.
The staffs there are really hardworking.
I like them.

First their address change to: One Hallidie plaza suite 300, San Francisco CA 94 102.
I could have given them a 1 star if not for the excellent job they did for me during the first year.
Our first year went well, they helped us do a Chinese ad package. And last year before we renew the contract, we decided to add some English ad to try to reach more clients and that is when things start to go wrong, because they promised me something they can’t accomplish. In their words, with the money I paid, it is impossible for them to do it. Okay, I understand. But if you can’t do it, why signed the contract with me at first and then why it takes almost 1 year for you to tell me you can’t do it. They even tried to do something (like a video) they never discussed with me and pretend that they did what they promised. Hey guys you are not playing fair.
Be aware that they could get really lazy at responding. They called me as often as they can before I sign up with their ad package. But when I did and now there is a problem, this could happen: I sent their representative an email on Monday, and I have to call on that Friday in the afternoon to check because I got nothing back, but when I called, guess what he said, he just saw the e-​mail that day and was planning to call me back. Okay, it is 3 – 4 pm, you get off 5 – 6 pm, guess how LUCKY would I be to receive a call or e-​mail from you which I did not during the whole week;
It could be even more ridiculous, later on we have to bring their supervisor in to try to make this work. I talked to their supervisor a couple of times on the phone and we met twice. I think it should be resolved soon with hope, but guess what: we met on March 13^th, he said they will discuss this and let me know next week on Monday or Tuesday. Okay, I will be waiting for your call. I called them on Tuesday. Nothing finalized. They called me on Wednesday and said he would call me on THURSDAY, MARCH 19TH for their final decision. Then it is now, this is the 3^rd week I have been waiting for their call, but nothing from them yet, not a phone call, not an e-​mail, no any explanation. This is definitely not the correct way you treat a client. What is going on?
My suggestion is don’t ever run English ad campaign with them. Like the other reviews, they probably do more Chinese stuff. Maybe because there are less competitors. You could probably have them designed a webpage for you, though it could get really expensive. They said they are not specialized and focused on webpage design.
However if you have to go with them, they will have you sign a contract (very simple one), I will suggest you try to put all the details you discussed and agreed on on the contract. With things written out, they can’t deny when there is a problem later on.