Xu’s Moving Company

The quick move!!!
Everything can be on time.
I very like it and very effective fast fast fast

This was a nightmare and a huge source of aggravation. The movers didn’t speak any English at all, except the word;“tip?”. I had two storage units in The East Bay, a 5’x10’ and a 10’x10’. I scheduled Xu Movers from CL for 9:00 am. There was a nice young lady in the office that was bilingual, so I decided to give it a go. We road to the first storage, the 5’x10’, and I got them to it and in it, then went across the street to get a Wi-​Fi signal and catch up on some things. I was gone longer than I had intended, about 50 minutes and realized I had been gone longer than intended, and thought I would probably find them sitting in the truck waiting.
Far from it. They had loaded half the storage unit on the truck. I was flabbergasted, until I watched them for a couple minutes. They had a power lift on the truck about the same size as the elevator next to my storage unit. What I watched was a couple guys slowly walking one item at a time onto the elevator, then the lift, then the truck. The woman at the storage space, said she had never seen anything like it, and offered to appear in court if I opted to sue them.
I called the office but there was no answer, left a message and waited, while I recorded a video of them «working». They were walking out the clock and dragging out the process. I could have loaded the truck by myself by then.
I got a call from the girl in the office and I told her what was going on, and she assured me that they were not running out the clock.
When we got to the next storage, with larger items, this time one of them was foolishly loading items directly onto the truck without using the dolly, or the lift. He was risking personal injury. Any PROFESSIONAL mover wild have been horrified to see what he was doing. When they got to my near new front load washer, they were going to try to carry it to the truck, but I insisted the use the dolly and lift. The had to unpack the dolly, but used it, improperly, without strapping the Appliance to the dolly, so when they got it on the truck they lost control of it and it fell face down. I thought they had broken the window in the door but they just scratched it up. They unloaded tool drawers of tiny screws etc. upside down, so there are about 1000 tiny fixtures to pick up on the floor of my garage.
They come with large u-​haul moving boxes that they tape together and load your stuff into, then they go in, and on your time they unload their boxes and break them back down, so that’s time consuming. At the end of the day it took them from 9:00 to 4:30, and when I paid them they asked for a tip. I declined.

Xu and fei did a great job with my move today. They are very professional service. Everything was packed well their so FAST. Great helpful staff.

Xus moving Excellent！！！very satisfied, movers Fast and nice, the way is very professional, They can be well protected furniture，they are arrived early. I’ll be use your guys again.

Move was decent. Had 2br/​2bth moving 6 miles down the street. 2 movers and 1 truck arrived 15 – 20 mins early. Job took 7 hours. They moved extremely slow, but got the job done at probably 60% less than some of the competitors. I left $ 20 for each mover and one exclaimed «more tip!» Which I thought was unacceptable. If you have a quick last minute move they work OK, I may use them again and tip the same next time. Better than dropping $ 1K!

Xu Movers came to pick up a sofa I was holding for a friend. They were super-​timely, pleasant and efficient. While they were not verbally effusive, or possibly not native English speakers, there was no problem with my feeling understood.
They assessed the exits, moved a few things to make a safe path out, then wrapped the sofa and cushions and were efficient and careful moving it out and into the hall. It hardly took any time at all. They asked me if I needed help putting the few things back in place, but I declined in favor of getting them on the road to my friend.
I’d hire them.

Unprofessional «Shake Down»
Wife and I pushing 60 yrs old and wife’s mother is 87.
I am going to keep this simple. 3 men arrived on time with a 24 foot truck. They worked steady and had us loaded moved and unloaded in 4 hours. New location was 15 minutes away. Their English was limited.
I gave each of them a $ 20 tip and they demanded more!!! Are they sub minimum labor that relies on tips? I think not. The crew foreman laughing at me and speaking what I couldn’t understand and with hand gestures which I still didn’t understand. I told them that’s all I had. They gave me a total for the bill which they only take cash or check. A different member of the crew came in and said «more tip». I told them I don’t have anymore. Then said, «add to check».
Reluctantly I added more to the check and then they thought they were going to just walk away and I had to ask what about a receipt? He brought in a receipt and I ask «how about you signing it»
This is a rude bunch. I think they should return the $ 90 I gave them in tips with an apology for being very rude !!!

We had a great experience with this company. I was nervous because of previous experiences so I check on our reservation two times before the moving date. Jared always responded in a timely manner and confirmed my reservation. Om the day of the move they arrived on time, they were very careful with our belongings and moved our boxes and furniture in a very efficient way. At the end we were short with a few boxes they lend us some. They arrived on time and unloaded the truck in a timely manner. I highly recommend this company based on this experience.

Great service. Very professional and trusted hands. Will highly recommend them for reliable moves in the Bay Area.

I gave them 5 stars, I am a very happy customer.
Called Xu’s moving 5 days before moving .1) very easy, they have all my informations in less then 5 mins and the day before I received their call to confirm. on the day of moving, they came to my house 20 mins earlier and one of the mover confirmed the time with me when they started.
2)They wrapped all my furnitures very carefully. (they even wrapped my TV) They placed the furniture at the right places as I told them, save me lots of time. Headache free!
3) They are very professional, they even know how to move my piano !!!(that’s save me lots of money to hire someone moving my piano)
4) super fast then what I expected. They only used 5 hours to move my whole house, they even helped packing some of my stuff in the box.
I highly recommended Xu’s moving, Price is very reasonable.
I will use them again