Xtreme Green Carpet Cleaning & Restoration

Wow… if only I had read these reviews before purchasing a voucher on Living Social. Like some other people, I was also screwed over by these assholes. I paid $ 70, made the appointment, moved furniture, locked my poor cat out of the area to be cleaned, and the jerk never showed up. And who uses an «answering service» anyway? What a scam. Good thing Living Social refunded my money. I know it’s cliché, but Xtreme Green deserves 0 stars!

I had an evening appointment scheduled with William. He was a little late but I understand that he came from another job, and he was super flexible about rescheduling to the next day so that the noise wouldn’t disturb our neighbours.
William was very nice, worked efficiently and cleaned my sofa and carpet in 1.5 hours. The rate he charged was very reasonable and one of the lowest that I had found when I had done some price comparison. It took a few hours to dry, as suggested by William.
As a caveat, my carpet and sofa by themselves were not very dirty so hard to tell how the cleaning would have impacted more aggressive stains.

No problem getting an appointment. They booked me for a slot from 12 – 3. I received a call the day before and asked if they could come between 3 – 5. I said ok. At 4:30 I received a call and said he would be there closer to 5pm, he was in Redwood City, which was 20 miles away. It was a Friday night. I said there was no way he would be there by 5pm on a Friday night in traffic. After an hour, I called the number on my phone that I had received the call back but he did not answer. I called the number I booked with back and she answered. She said maybe his phone was dead. After many phone calls to her she continued to tell me he was on his way and he would call and update me. I never received a call. He arrived over 2 hours after my original call. I was told the original job would take one hour to an hour an fifteen minutes. He was there three hours. The carpets look fairly clean but I am very unhappy how wet the stairs were left. On Monday, they were still very wet and there was a smell left in the house that I did not like. I have had my own house carpets cleaned many times by another company and I have never experienced this. This work was done in my son’s house. I bought this coupon on living social for him. I definitely will not do that again and will read the Unilocal reviews before. This is the first time I have ever left a comment on Unilocal

Ok I got the actual phone number xtreme green called me back from, after leaving a message with their answering service (415) 902‑4423
San Francisco, CA
I asked the person about their $ 29 for 4 rooms deal and when could I schedule my cleaning, he was really ghetto and said «anytime we work ²⁴⁄₇ 365 days a year». Meanwhile he was talking to someone else in the background. And I had to repeat myself several times, something very shady is going on here but I wanted to be sure everyone who has already paid for their cleaning knows at least the company’s actual phone number

William is a nice guy, but very unprofessional. He totally didn’t show up on the scheduled day without even notifying me of a cancellation. He also ignored my calls every hour to check if he was coming. This was after I had moved furniture and things for him to easily vacuum. He called to reschedule. On the agreed date, he called at 8:49 a. m to say that he was leaving Campbell. I live 45 mins to an hour away. I again moved furniture and stuff. I waited, and waited for 6 hours. No calls. no return calls… nothing. As a courtesy, I did call, and left a message after 6 hours that I couldn’t wait any longer due to an appointment. Those were two days wasted! This isn’t the first time he’s done this. If it was possible to give negative stars, this company would get an overall negative stars due to their no show!

I have had the absolute worse experience with xtreme green carpet cleaning service. I purchased a Crowdsavings deal for them a while back. At the beginning of February I tried to set up and appointment with them. First of all the number listed on there half ass website was wrong. Then, getting in contact with them was even worse. It took me two weeks to even speak to a representative because we played phone tag. When they did call me back, it was at odd hours of the evening and at night.
Finally, 1 month later I set an appointment with them. They did not get any of my information, ask me questions about the service I wanted, or even get my address for my carpet cleaning service. Then the guy told me they only work after 12 noon and before 6 p.m. Not only did they not show up, but they never called. I tried calling them several times and they just rejected my calls and never called me back.
This business is a joke. They should be reported to the better business bureau. They only get a star because i am forced to give them one to write this review. Otherwise they would get none!

So I’m one of those «never post a review on Unilocal!» people. But I had to post something about my awful experience with Xtreme green. Here is the situation:
I bought a «daily deal» from Tippr (not LivingSocial) for their services, intending to use them for when I moved out of my apartment. I tried and tried to contact them, but their number was out of service and the website actually contained template language for an entirely different company. After scouring Google, I was able to find a (415) phone number registered to this business, so I called and left a message. I ended up trading voicemails a few times with someone, and scheduled my cleaning. I even called them a few days ahead of time to confirm, and they confirmed a Tuesday 8am cleaning.
So I show up at my apartment (that we had moved out of) on Tuesday at 8am. No one was there. At 8:15am, I called Xtreme Green, and got a voicemail so left a message. A few house later, no callback so I called again. Voicemail. I NEVER even received a call back apologizing, giving me a reason why they didn’t show up, nothing. I had to rent a carpet cleaner from Safeway and do it myself. How is this company even in business?
It looks like now they have more of a legitimate website… perhaps because they convinced LivingSocial to do a deal? I honestly thought that maybe this was a scam operation that only existed to get people’s money from daily deals and then never actually provide any service.
Thank goodness Tippr (the daily deal site) immediately processed a full refund. But I still had to go through the hassle of thinking I had someone to clean the carpets, having them not show, then having to rush to do it myself (and probably an inferior job).
Here is my note to Tippr about the issue (again they processed a full refund immediately):
«Unfortunately I’ve had an absolutely HORRIBLE experience with this vendor, Xtreme Green, and would like a refund. Here is the gist of it:
1. Phone number listed for business is out of service
2. I googled their website and the website has other information listed on it
3. I finally tracked down their correct phone number through a google search, and left a message
4. They got back to me several days later, I left them another message with details of location and date of service.
5. I got no message back. I called again to ask for confirmation, and I got a voicemail back CONFIRMING my date of service.
6. On the date of service, I showed up at my apartment for the carpet cleaning. THEY DID NOT SHOW.
7. I called twice and left messages. NO ONE RETURNED MY CALL.
8. A few days later, I still had not heard from them. I left another message begging to call me back b/​c I needed my carpets cleaned before a walkthrough with my landlord. NO ONE RETURNED MY CALL.
9. Today, I had to rent a carpet cleaner from Safeway and spend hours cleaning the carpets myself.
This is an absolutely horrible vendor and I’m considering writing the Federal Trade Commission and/​or Better Business Bureau.»

Any positive reviews of this company (if it actually exists) are lies! Jennie W. must be part of this scam. If you bought this dealfind, livingsocial, etc. deal, demand a refund! If you can’t get one, be afraid, be very afraid!

Pretty disappointed when the company is no longer honoring the coupons prospective customers bought. Why not just man up and tell us when we leave 6 phone messages with your service? I’m surprised that this company still exists. But I have a feeling that it won’t for much longer, with their business ethic.

Horrible experience! I wish I would have read these Unilocal reviews beforehand.
I bought this deal on
to have my carpets cleaned. I had to call Xtreme Green 4 times before I got a call back to schedule an appointment. Every time I called I would get there answering service. I would ask the service to let them know which call this was, second, third etc… and I waited about a week between calls just to give them time to call me back. When I finally got a call back, I thought MAYBE it was the answering service not giving them them messages, so I thought I would mention it. All I got was a bunch of whining about how this doesn’t make much money for them. I should have stopped there. I didn’t because I just wanted my carpets cleaned. They scheduled the appointment about 3 weeks out and said they would confirm 24 hrs before, they didn’t! They gave me a 2 hour window and about an hour before I called them. Luckily I had saved the cell # when they called me to set the appt., so I called, no answer, so I left a message. Then I called the 866 # and it had been disconnected. I used the web address on the «Deal receipt» and it wasn’t an active website. Really! At this point I Googled them and found another web address with the same disconnected 866#, they had another 866 # on the webpage, which I proceeded to call. Well, it was to another company. Surprise! They never showed and at 8:30 p.m. they called and left a msg. saying that some of their contact info had changed. Needless to say I’m getting my money back. I can’t even give them a Star.

Left several messages over three weeks after buying the LivingSocial deal for $ 69. Never a returned call. Poor customer service thus far from LivingSocial also.
Scam.

I am very disappointed in the unprofessional manner of this company. I bought the Amazon/​Living Social deal a month ago, and it took me around two weeks to get someone to call me back and schedule an appointment. No big deal. What really frustrated me was when I made the appointment, they never came and did not contact me. After waiting around for 1.5 hours, I called them to get a call back later in the day that the team is not going to make it (duh) and are stuck at another location.
Although I paid for one hour through LivingSocial/​Amazon, I committed to larger cleaning job with the company. I also intended to purchase an additional hour and carpet cleaning at the regular price.
After this, they man informed me we can try again for tomorrow, but that made absolutely no sense since last week when I called, they were sooo booked I had to wait for a particular date.
Anyways, all in all, I would not recommend this for ANYONE. Fortunately, for me and other Living Social/​Amazon deals, I recommend emailing them and asking to be reimbursed. After that horrible customer service, I do not want to be giving them my business.

If I can give zero stars I would! I along with the rest, I purchased the Living Social deal and I am kicking myself now. These people never showed up and you can not get ahold of them. You just have a random number that you call and he says the «this is only an answering service». Well, maybe you should answer my questions? The dude just takes your name and number and says that someone will call you back. No call, no show.

Yep, I fell for the Living Social deal too! I’m sitting in my apartment with all my furniture moved into the kitchen and bathroom, and this guy is nowhere to be found.
This «business» is a total scam! DON’T BUY!!!

I would like to give this company a better rating based on their actual cleaning services but they are IMPOSSIBLE to get a hold of. There is no direct number (at least that I can find) to get a hold of someone who knows what they are talking about. Instead, I call a 1 – 866 number and have the unfortunate displeasure of talking to this extremely rude man who asks for my name and number who will then «get back to me.» It’s been over a week since I first called along with 4 other failed attempts and this company has yet to «get back to me.»

This is one of those times you wish that Unilocal would allow you to rate 0 stars, instead of 1. We read some negative reviews but decided to give him a chance since he’s a small business. Turns out that was a big mistake.
My husband called Xtreme Green to set up a carpet cleaning appointment. William called back and was helpful and professional. He made an appointment for Oct 8, and William said he’d arrive between 4−6pm, and the cleaning would take approximately one hour.
The day of the appointment, William called at 3:30pm to confirm that we had a 4 – 6 time slot. My husband spoke with him and confirmed we were at home and had moved our furnishings and were awaiting their arrival. At 5:45pm, William called again and advised us that he was running late and would be here after 6pm. My husband asked how much after 6pm, and he was told that it would be ~6:30pm. We confirmed that we would be here and would wait.
Then it turned all bad. At 6:30pm, nothing. No call, no show. At 7pm, no show, still no call. At 7:30pm, my husband called. No answer. No return phone call, Today, it is 2 days later, and STILL no return phone call, no apology, no explanation, nothing. We had moved our furnishings around for the carpet cleaning, we arranged our schedule to be here, we answered all his calls, and he did not provide the same courtesy.
We are appalled at the lack of customer service. We understand that things happen, but with all that day-​of communication, the absolute LEAST that William could have done was call to say he couldn’t make it. I can’t imagine how this business will stay in business.

My roommates and I got a deal on Living Social. William was super efficient and our house looks INORDINATELY better. Our carpet hadn’t been cleaned professionally in years. Some of the best money I’ve spent. I didn’t know the carpets would be damp, but it’s okay for how FABULOUS they look.

WILLIAM is the BEST!!!
I am SO glad that my boyfriend bought this Living Social Deal for $ 69.99. We read the reviews & were skeptical of what people said about this company. However, since it was such a great deal he decided to take a chance. I am happy that he took the chance because William is a GREAT guy. He is the owner of the company & communicated one-​on-​one with my boyfriend to set up the appointment & he himself cleaned the carpet as well.
It only took him one hour to clean my boyfriend’s condo all by himself. He lugged a 250 pound machine up 2 flights of stairs solo. The guy works hard & is honest. He was so personable & even taught us how to tame our allergies with simple tips. He helped by educating us on how carpet/​house cleaning plays a significant role in our day to day health.
I will say that we will keep him as our carpet cleaning guy for years to come. Kudos to William, thanks for the clean carpet!

What could be useful to represent the opposite of stars in a rating!!!
I will add my comment to the list that includes Iain C., Penny P., and kathy t. And to make it worse I bought a voucher thru BUYWITHME, and they are just as worthless in regards to this issue. I’ve learned to do my research prior to buying in the case of services and coupons. Avoid them unless headaches is a form of pleasure for you!

I would give zero stars if I could. I bought a deal on Tippr for carpet cleaning with Xtreme Green and made the appointment. NO ONE SHOWED UP. I waited and waited and waited. Did I mention I moved furniture for this appointment? The phone number above is a live person messaging service and despite leaving three messages no one contacted me back to even tell me if they would show up at all. Im getting a refund. Its shady business.