Worldpantrydotcom

Great idea, abysmal presentation. World pantry has taken specialty food purveyors or small businesses in the speciality food market and offered them a venue or window to display their products. For example, those with celiac or low sodium or who love French bread might find things here to purchase. However the most basic shopping essential is missing: transparency and disclosure. You are shopping blind. For example: Barbara’s products. Wonderful! But if you have gluten intolerance or cannot have sugar in your diet you will find this beyond belief frustrating– there are no nutrition labels, and there is no disclosure as to what is in a product. After more than 35 minutes trying to find product information, I called world pantry to ask whether a particular product contained lots of sugar, and the agent said:” Hhhmm! I don’t know. Let me see if I can find one on a shelf.” Then she suggested I write out my ideas and send them in an email after spending fully five minutes agreeing with me that it really was a problem. I asked her why she wouldn’t tell her company about the problem herself? She said: yes, I see that or something vague but seemed disinclined to act although she was exceedingly polite. In the end we cancelled half the order because there was no information as to what was in the product. Before we cancelled, I had free shipping. After I cancelled half I no longer did. However, I told her that it had taken so so long to shop because there was no disclosure. She made no effort to apologize for the inconvenience or to make it right, eg, put back the free shipping, other than to suggest I take more time and send an email.

I order Freeze Dried Fruit from this place and I just want to say the Customer Service is Great!
When I placed my first order for some reason I didn’t spell out Long Beach but included my zip code, when I noticed this I sent an email to the order dept., to which they replied right away and assured me that my package would make it to me w just the zip code, but to ease my mind they went ahead and made sure to print an additional shipping label. I got my package the very next day!
The Freeze dried Tangerine segments are by far my favorite snack of all time! I’ve had freeze dried oranges from other places but never like these! I like to call them my healthy puffs (consistency is similar to cheese puffs).
I just got my second order today and just wanted to show some love to
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Thank you!