World Class Limousine

If it was possible to give no stars I would have done that
whatever happens DON’T EVER BOOK WITH WORLD CLASS LIMO or ALL TIME LIMO (same owner) — THIS COMPANY IS A FRAUD! CREDIT CARD FRAUD! BEWARE
the 1^st time i booked with this company was back in 2015. the owner decided to charge my card 6 times and the last time being 5 months after our trip (it is illegal to hold onto customer credit card information). Frank was unresponsive and refused to answer any of my phone calls and only decided to call me after a fraud case was established with the bank.
the second time in 2016, my friends and I did a Napa trip and decided to look for a company other than World Class limo (for obvious reasons). We found a company called All Time Limo and after speaking with the owner whose name was Javier (not frank) we confirmed our booking. Our first red flag should have been when he double charged my credit card before the trip but since the company website, owner info was all different we decided to be optimistic. The day of I called to ask if the driver was suppose to arrive on schedule but obviously noone answered so i texted the owner who conveniently mentioned there was no limo and we were getting a SUV (WTF?). He proceeded by saying he was in the emergency room (i call bullshit?) and then stopped responding (5 mins before our scheduled pickup). Some woman manager calls and says she is unable to arrange for another limo and tells me I was mistaken that I was expecting a limo when they had discussed a SUV all along. Now how do you explain to all your friends whom you promised a limo to that they paid for a SUV? and it was too late to change the course of action since we had already paid for wine tasting tours & tastings. On calling the limo company 2 days later, the owner (frank/​Javier) starts yelling at me that he is not responsible and too bad (100 points for customer service and basic courtesy). I have never encounter someone as rude and such a fraud. I am surprised this company hasn’t shut down yet given how they fleece customers and treat them so poorly. I would rather pay a little more and book else or book direct with groupon to avoid this lousy owner and fraudulent company

I do not recommend this company. Unlike the other reviews, my issue was not with the ride itself, but dealing with the company concerning payment. It’s been over a month, and we still have not resolved it. The first charge to my card was refunded without them notifying me, and then they charged my card for a different amount under a catering company’s name, again, without notifying me. I understandably thought my card was stolen and canceled the card. After this was somewhat resolved, I gave them another card to charge, and it was charged under yet ANOTHER business name, which to this day, after many emails, I cannot seem to confirm with the company whether this charge was from them or not. How hard is it to take money from a customer? On top of that, the ride to the airport was not «more luxurious and entertaining than you can imagine», as their site states, but rather a mediocre, albeit safe and punctual, ride in a beat up, cheap SUV, not a limo nor a nice car at the least. The WORST.

I’d give these guys 0 stars if I could. They committed fraud. They were supposed to pick me up, and less than two hours before texted me instead of calling me. If they called I could have made my flight by driving myself. The text didn’t wake me up. He claimed vandalism and couldn’t make it. I don’t believe it, but regardless it doesn’t excuse not calling. He called the day before to verify the appointment. Charged us over $ 200 in September for a November trip. It cost me over $ 1,200 to rebook my flight for the next day, because there were no available flights. I spent a day and hotel charge in lovely El Camino Burlingame. I wasn’t going to risk a trip home. They also didn’t offer to pick us up on our return trip. The kept telling us they would give us our money back and haven’t. They have basically cost me $ 1,500 for nothing but anger. They should be out of business.

I give these guys 0 stars!!!
In October my wife and I traveled to the far east. I arranged a round trip limo ride with World Class Limo. Both legs were confirmed in writing. While they showed up on time for the outbound trip, they did not show up at the airport when we arrived back at SFO. I tried calling and all I got was voicemail. After waiting more than 45 minutes, I had to hire a limo at the airport to take us home. I have written several emails, called and talked to the owner twice, followed his instructions with followup documentation. It is now the middle of January and I still have not received credit back for the missed pick up. Don’t use them. There are lots of better alternatives out there.

If i could give this company 0 stars I would!!! This is the WORST limousine company in the Bay Area! Not only did they fail to show up, ignore ALL of our calls, and still charged us for service!!! I will NEVER use this company again.

In all my dealings with small businesses, I’ve never dealt with a more unprofessional individual. Francisco/​Frank of the firm aka «SFO World Class Limo» has been a red flag from day one, my fault for not recognizing this sooner. It all started with buying a groupon for a 8hr wine limo trip ($ 500). After buying this and calling them to setup the date, he immediately told me I should cancel the groupon (call them and get my money back) and buy it directly through him, for which he would give me the same price. I did this and immediately the next day got a $ 600 bill (which had an automatically added 20% gratuity, which was not mentioned to me). Fast forward 6 weeks to our trip and the week before, I am charged again! Note, this is now the 2^nd charge for this trip on my credit card.
We come back from the trip and since then, I have now been charged 3 additional times for the same trip! The most recent charge was 2 days ago, which is almost 3 months AFTER we had our trip. No idea why he still has my credit card or thinks it’s ok to keep charging it. Luckily this is all credit card transactions, so I won’t be liable, but the negligent behavior is unbelievable.

Frank will lie and say this isn’t his company, he’s the new and improved SFO World Class Limo, don’t believe him… then you will be a fool like I was. He left me and my family sitting at the airport for OVER three hours because he already had our money. He sent a car to small for us and our luggage, the driver was frustrated and explained that Frank/​Francisco does this all the time… Frank hung up on me every time I attempted to call, made up stories to not send his drivers. «My driver said you decided to order an Über» If I hadn’t had the two phone numbers of the drivers we never would have gotten picked up. He gets payment up front from Groupon and scams clients.

There is no minus sign so they get one star. On Tuesday, July 7 at 3:30 AM a limo from World-​Class Limousine Service was supposed to pick the three of us up and take us to San Francisco international Airport. My mother 90 years old had a flight that morning for 5 o’clock and at 3:40 I got a text from someone saying that they apologize for the inconvenience but they won’t be able to pick us up. I thought that was asinine and extremely rude. It’s uncalled for that, you reserve a limousine for a specific time and they don’t show up and don’t call in advance to say anything about not showing up. Don’t do Groupon or LivingSocial because they don’t respect that you are using their services through those agencies. Even though they are on the site. I’m going to contact Groupon and LivingSocial and inform them of what type of services they are NOT providing.

Found a discount through Living Social and when I spoke with Frank the owner he quoted one price if we went directly through him and not Living Social. The agreed amount was charged for the round trip ride. Then he charged another fee after the trip was complete. He said he would send a cashiers check refund rather than issue a credit card credit because that would be easier for him. The check was never issued and emails and voicemails were not answered. The credit card company issued a unauthorized charge claim.
I do not recommend World Class Limoat all

I marked one star since there is no minus sign to be used!
I arranged through our travel agent to have a limo pick my husband and myself up at our home in San Jose and take us to San Francisco International Airport and to pick us up and take us home upon our return from our trip. I received an invoice stating the agreed upon amount was paid in full. However, upon returning home after our trip, I discovered that an additional $ 30 had been charged to my credit card two days after our departure date. After my travel agent contacted World Class, I was sent an email saying that a check would be mailed to me. I’m still waiting for it.

World Class Limo was a wonderful experience. The driver was professional, knowledgable, and polite. The 10-​passenger limo was spacious and clean.
Would highly recommend for all occasions and would definitely use their services again!

These guys are awesome. Had a really great driver (Rocky) who was helpful throughout the entire day. Definatly worth every penny. Wouldn’t even consider anybody else after using them.

(My apologies if this business is already added somewhere on Unilocal,but I couldn’t find it and wanted to write a review)
Yesterday, thirteen of us went up to Napa for my birthday. Israel Medina was our driver and he had the patience of a SAINT! For the past two weeks I’ve been emailing him, calling him, bugging him about the details of the trip to make sure everything was good to go for Sunday. He always returned calls timely, replied back via email, and was all-​around very patient and professional.
The big day came and he was there on time in Redwood City, helped us load the limo with the drinks and food we had brought and promptly whisked us away to Napa.
It was my (belated) 23^rd birthday and he had to deal with 13 *very* rambunctious young adults and only told us once to calm down when we had people hanging out the top and sides of the limo. Yeah we may be 22 – 26 but we like to party hardy, even if it is a sunday afternoon!
The limo itself was a 15 person white and black Excursion with multiple TV screens, lights galore, and a *BANGIN* sound system (I really hope he didn’t completely hate the music we had going!!). It was clean, roomy, but a little warm until the AC got going. The price was extremely reasonable for an 8 hour round trip day from Redwood City to Napa and then back. I won’t even say how good of a deal I got, but honestly, it is very worth it.
Next big event, my friends and I are calling Israel without hesitation! and you should too!