Wizard’s Clean Team

Really amazed that people continue to throw away their money fueling this company’s fraudulent business conduct 2 years after writing my initial Unilocal review. Those who have been ripped off need to at least file a poor Better Business Bureau, Unilocal or social media (coupon) review. Don’t purchase a coupon or voucher with this company unless you are willing to accept a full loss! Even gambling may yield better payoff odds hahaha

AVOID!!! We gave Wizard’s EVERY chance to make it right. But our experience was truly dreadful. After numerous emails, we finally had our appt set for ~5 weeks in advance. Frank (owner?), confirmed the time, marked my groupon as «used» and then we never heard from him or his team again. That’s right. They charged my groupon, never confirmed the time, never showed up on the appt day, never returned calls or emails and ignored us. Thankfully, we got in touch with Groupon to get our money refunded, however, we still had to take off work to be there and ended up cleaning the place ourselves. This was completely unprofessional and if it was possible to award negative stars, I happily would.
If you’re a gambler by nature, then this is your cleaning team– just hope they will show up, and allot plenty of time to chase them down… If you want people who are professional, I suggest you look to others…
If anyone has suggestions for cleaners who are honest, keep their appointments, and don’t break everything in sight, feel free to let me know. Urgh.

I bought a groupon for a 2 hour cleaning.
After reading all the reviews I was very anxious about the service. As it turns out, I was one of the lucky ones who had a positive experience. The cleaning crew is 2 men (father and son w/​disability?). They were on time (10 min early) and worked REALLY hard. I’ve used other groupon housecleaning services and they did the bare minimum leaving me to reclean. I think my apt is cleaner than when I moved in 7 years ago!
I will say my only «complaint» is that they never left a confirmation voicemail or text. I called them the evening before and left a voicemail to confirm. Luckily they showed up (phwew!)
Would be happy to use them again despite all the other negative reviews– i had a very positive and above average experience.

WOW!!! I really should have checked Unilocal before purchasing. Yet another person screwed over by this team. Failure to show, then after I called and emailed, Frank got back to me later that night saying I had complained to Groupon after I made my reservations so he sent me an email cancelation. Both untrue statements. I would never let these people in my house, they are unreliable and it appears questionable in their ability to communicate accurately.

I purchased this two-​hour, 2-​person cleaning on Sweet Jack. I read some reviews after purchasing it and was a bit nervous about the one star people had given them. But, having a toddler, it’s hard to keep on top of all that needs to be done. Our house was built in 1953 and some parts of it, I believe, are hanging on to all those years of grime.
I called and made an appointment with a few options for days/​times that could work for me. We scheduled for today from 9−11AM. They arrived a couple minutes after 9AM and worked really, really hard. I had them focus on the kitchen and bathroom and if they had time, if they could, do the living/​dining room floor.
They got right to work — Frank and Nate. They worked hard. My kitchen and bathroom (that room, I thought, was a lost cause!) look fantastic! They cleaned areas I hadn’t even thought of!
Money VERY well spent. I’d never had people come clean my house before — what a treat! But I was fighting the urge to clean with them. Now, hopefully, I can keep up with it better now that I have a clean slate to work with. I recommend them, for sure!

We scheduled a 2-​hour appointment almost one month ago, and it was straightforward and easy. To be honest, I was a little hesitant after reading some of the negative reviews on Unilocal,but decided to give it a go.
I was at work during cleaning day (Friday), and my roommate texted me that a team of 3 showed up on time. After spending a long day at work and the night out, I returned home in the wee hours of the morning… only to scream «What on earth happened here?» I had to double take to make sure I was in the right apt.
The Wizard team had rearranged some furniture, and organized my pile of stuff — at this point I should mention that my pile of stuff is a massive convolution of work, books, shoes, bicycle, camping gear etc about the size of 3 bushels. The kitchen and bathroom was squeaky clean, and all the dishes were done! They even went as far as reorganizing the kitchen.
5-​stars all around and I definitely wouldn’t hesitate to call them in the future!

Sounds like a lot of people have had trouble with getting hold of them — I could see that being a problem. We got the groupon deal and had to sign up for our cleaning a month in advance.
That said, I will absolutely use their service again if I can get hold of them in the future. They call themselves «the detail specialists» and they mean it. Our apartment went from DIRTY to SPARKLING and the three guys who came to clean for 1 ½ hours were genuinely friendly and nice during the process of converting it. They even organized the chips and bread we stack top of the fridge ;) Good guys, good clean.

If only I could give them 0 stars.
Like so many before me have wrote, THEY DO NOT ANSWER CALLS OR EMAILS. The only way I got them to reply was by contacting the daily deals company.
I won’t go through my entire process of trying to get a hold of them, but let’s just say it took more than a month, more than 10 emails (with only 2 replies, neither of which were helpful) until finally today I get an auto-​reply saying that they (yes, their whole company?!) is on vacation until mid-​December.
How do you run a business like this??? When people pre-​pay you to do something and you don’t do it, you better believe you’re going to get complained out of town. Yes this review is a personal vent-​sesh, but I also hope that everyone who has been screwed by the «wizards» will write to warn other unsuspecting voucher-​buyers. This has been a headache and I only got my money back in voucher-​form, and my house is still dirty.

I mean, it doesn’t get any worse than this for a business…
Tried to call for an appointment a few times, mailbox full on all occasions. If you can’t support a groupon and such, then don’t sell one online. Pretty easy.
Note to self: Stop buying cleaning services online, it has NEVER EVER WORKED OUT. Should just stop being lazy and clean my own damn house.

Oh. My. God. What a nightmare. What SHOULD have been a very simple process and experience was exponentially complicated by what can only be described as GROSS INCOMPETENCE. It’s house cleaning, not rocket science.
I bought a voucher off of Living Social (I LOVE LIVING SOCIAL) and decided the smart thing to do would be to wait until the wave of people who did the same thing passed and THEN I would try to schedule my appointment. I thought 8 weeks was generous. Apparently not.
No one returned my calls or emails. The online scheduler is a JOKE. RAMPANT FRUSTRATION.
I FINALLY got an appointment scheduled for August. (I started contacting them in February) BUT THEN — today– I received an email that Wizard will no longer accept the Living Social vouchers. You have got to be kidding me!!!
I still am a loyal Living Socialist. But STAY AWAY from Wizard’s.

DO NOT USE THIS COMPANY!!! i agree with all of the previous reviews. we, too, bought a deal through living social. they used something on the hood of our stove that is taking the paint off. their emails are now bouncing back and they will not return my phone calls.
lame. i now have to go to the expense of fixing the issue. 7 on your side?

Nathan from Wizard’s Clean Team seems to think that there is a Unilocal conspiracy and that is causing his poor reviews. Unfortunately for you Nathan that is not the case. I’m not a Unilocal Scammer. I am an individual you wanted his condo cleaned and unfortunately bought Groupons for service with you. After frustrating experiences to try to set an appt, I was able to get a refund from Groupon (extremely quickly by the way… great service!).
Sorry Nathan. My advice is to stop being in denial on these reviews and focus on improving service to your future customers

Nathan thinks im just anyone writing a bad review. Not true, I am a would-​be customer who had a horrible experience.
Nathan spent the time to look up my order, email me that day after I had called him several times to tell me it was my fault and chastise me at the same time, but couldnt find the time to call me so I waited for hours for the cleaning crew.
Now he has the time to respond to each comment on his Unilocal,page but he cant find the time to get back to people with confirmed appointments.
Obviously there is a reson he has scores of bad reviews. Not even mediocre ones, but just one stars. I repeat, stay away!

If you want an easy and affordable cleaning service to help you make your house look nice and welcoming for visiting family or friends, then do it yourself, because if you are waiting for the Wizard’s Clean Team to make an appointment to come by and do it, you’ll be waiting a long, long time.
I used the website Living Social to bag a great deal for a house cleaning, and have been debating the idea of having someone come by my house once a month or twice to do a cleaning since I’m not available a lot of the time to do it myself. I purchased an hour cleaning from Living Social (I have nothing bad to say about Living Social, just to make that clear) and thought I’ll use this when I’m ready to have my place cleaned. I used the seemingly easy directions in signing up for a scheduled appointment, but when presented with dates that the Wizard’s Clean Team were available to come and do an estimate, the site told me that it was not. I resubmitted again and again but the site is just plain broken.
I emailed numerous times and when responded to by an actual person (I think) I was given a predetermined date that did not work into my schedule. I responded with my unavailability and heard nothing.
I’ve written off my «deal» from Wizard’s Clean Team, and hold them entirely responsible for my mistrust of any third-​party service like Living Social of Groupon, which is unfortunate for them.
Don’t bother contacting Wizard’s Clean Team. They will not get back to you when you need them.

I would love to give this place a review based on their service. But I just cannot get an appointment with them. Their online system does not work, I have been trying to get an appointment for over 4 months.
I have emailed them and called them numerous times. I see on Unilocal that Nathan from the Wizard team is commenting back to people’s reviews, why doesn’t he answer his work emails instead of sitting and reading the Unilocal reviews. That would get him work and better reviews.
I think it’s time I get a refund for my Living Social coupon.

Online scheduling was a disaster. They called to confirm an appointment that they had previously canceled. They showed up at the wrong time for another appointment. They showed up late for the final one.
When I booked online, I described our parking situation, but each time, they called confused about where to park and couldn’t figure it out, even though it’s not actually difficult.
They were polite and did an acceptable job cleaning once they got here. It was an interesting crowd of different cleaners. I started to wonder if it was a transitional job for people with long gaps on their resumes, possibly due to incarcerations or rehab stints, but they were polite and sufficiently professional, so I didn’t worry too much about that.
Despite the discounted Groupon price, it wasn’t really worth the trouble and the cleaning quality was not high.

Avoid at all costs. We bought three of their groupons in Sept 2010. We booked one cleaning appointment and they came, did a mediocre job, and then left. After they were gone I noticed major things they missed, like only dusting half of the DVD player and forgetting to clean the bathroom mirror.
That was the *good* part of the experience.
I have now tried FOUR TIMES to book the next groupon appointment. At first, they would cancel a day or two after I booked it. They said they were too busy with groupon requests and needed to space them out. Fast forward to January 2011. I decide I want to use my final groupon with them. I booked it a month in advance.
I got a phone call confirming the appointment the night before. Fifteen minutes before they’re supposed to show up, an email comes in canceling «for reasons beyond their control».
Choose any other cleaner in the city before you go with these guys.

This cleaning service does not even deserve a ZERO.
WORST. SERVICE. EVER.
1.) I emailed, called and left voicemails for Nathan several times to ask how long it would take to clean my house. Not once did he return my messages.
2.) I scheduled and paid for two hours of cleaning. Then, they decided to inform me that since they came with two people, they would only clean for one hour.
3.) The cleaners smelled like cigarettes.
4.) NOTHING was cleaned in our house. NOTHING. The only thing I can see that they wiped down was a glass table which has dirty rag marks. Came home to the kitchen counters dirty with crumbs, all of the floors with dust bunnies and dirt piles everywhere, mantles not dusted, bathrooms still dirty, etc.
DO NOT… DO NOT USE THEM.
Pictures attached to prove:

Add my fiancée and I to the long list of Living Social/​Groupon failures with Wizard’s Clean Team. After buying the Living Social coupon back in September, we spent more than two months trying to get something scheduled (reading these reviews this seems par for the course) but we finally get something scheduled for today.
Then we get an email 10 minutes before the cleaning crew is supposed to show up saying no one can make it at all and that the next open spot to clean over the weekend is months away. We’re trying to see if we can get a refund, but doubt that’s going to happen.
Again, if you’ve bought a Living Social or Groupon deal with this company, don’t use it. Try to get a refund and just get out as fast as you humanly can.

There is more to running a cleaning business than just cleaning. We experienced the same Groupon problem as it seems so many others have. Regardless of how overwhelmed they are by the amount Groupons they sold, the lack of communication and cancellations are unacceptable. Don’t sell the Groupon in the first place if you’re not ready to handle the influx of customers.
The cleaning itself was good, but the process was a pain and the customer service was poor (not to mention the missing dish towels and broom).
Oh, and thank you Nathan for trying to dictate to Unilocalers how to use Unilocal,but this is our tool more than yours. I understand if you want to thank people or offer solutions, but how dare you call one of the Groupon customers «arrogant and condescending» because you guys made a bad business decision and can’t seem to fix it fast enough. The paying customer doesn’t have to care «about what a business goes through». We payed for a service, and rightly expect you to fulfill your end of the deal. The inner workings of the company should not be our concern. It might do you well to stop replying with snide remarks to valid complaints in the customer’s home turf.