Wilson Chan – State Farm Insurance Agent

I called all the insurance companies I could find before choosing State Farm for my renters insurance. When I called State Farm, Daniela explained all the benefits/​coverage in the policy and didn’t leave anything out. I loved how she explained it all to me and it was the best deal so I’ve been a loyal customer ever since.

My parents have been with State Farm for many years now;from car insurance, business truck insurance and life insurance. I recently decided to get my own quote for them instead of being under my parents .
I called and spoke to the nicest representative ever, I believe her name was Danielle or Daniela (sorry!) but she answered all my questions and concerns as detailed as possible. I wish there were more representatives like her that make your decisions as easy as possible. I ended that phone call a very satisfied client!!!

Unacceptable service & professionalism. I’m clearly not in «Good Hands» here.
After signing up for rental insurance, I called to have my roommates added to the policy. I never received any type of confirmation of coverage, or any communication whatsoever. I call to confirm they will get added and Cynthia tells me that it is processing. Clearly, they don’t want my business, they just need to write this up since it’s their job.
5 weeks later I get an email saying they never added my roommates because they’re both unrelated to me. This means I’ve been paying for and expecting coverage for 5 weeks, and they’re just now telling me we’d be screwed had their been an incident. I tried to cancel my policy and tried to get information on my coverage but these numbnuts don’t respond to any emails. I’ll called corporate to help me cancel since canceling directly with this office has provided me a real hassle.
If they didn’t want my small rental policy I wish they told me to go elsewhere rather than taking my money, faking coverage, ignoring emails, and leaving me unprotected. Horrible experience.
UPDATE: MONTHS after canceling my policy, these idiots are still screwing up. I had headquarters request that it be cancelled, then I called to have it cancelled /​refunded twice. It’s been months since then, and it turns out these disorganized idiots still haven’t marked it as cancelled (because I got another bill, and HQ said so over the phone). I’m so sick of dealing with them. There is nothing difficult, they just always say they will do something, and never do.

i’m entering my seventh year as a state farm/​wilson chan customer. i have renter’s, auto, and general liability with them. i have never filed a claim with them. until today i had never actually talked to the man; i’ve certainly never seen him in person. a couple years ago i called the office to inquire about something with my policy and the female who answered wasn’t able to answer my question so she said she’d have wilson call me but he never did.
fast forward to yesterday. my premiums increased and i wanted to know why. i called the office. again, the female couldn’t answer my question and said she’d have wilson call me back today. he did. i asked my question. he then tried to answer the question about three different ways. and he never actually answered it. i literally could not get a word in edge-​wise. the man does not know how to shut up. the man does not know how to listen. i hung up on him mid-​sentence. then it just gets funny (well, not funny, but funny-​sad). he called back. he said «i’m listening». i got out about five words before he started interrupting me again. i just hung up on him again.
n.b.: this is a review about wilson chan, not state farm. you have a choice of «agents» … pick someone other than wilson chan … i am.

I love this location and all the workers. Tiffany, Simon and Agent Wilson are always welcoming. Their service are done efficiently. Great service+Great workers=Loyal Client :-)

Wilson is always available when you have a question about your insurance or if you lock your keys in your car. Great service and really treats you like family.

A quick update for State Farm and WIlson Chan’s office:
Last week a young yahooligan decided to throw a monkey wrench into my plans for a peaceful weekend.
The yahooligan *could* have been an old coot. I didn’t see him or her.
In the interests of full disclosure, the monkey wrench was actually the business end of a socket wrench. RIght through the rear window. Smashing to smithereens the safety glass.
We found the mess on the street in the morning. Called the police department, of course. They responded but could do little but take a report.
I needed my car. Functioning. With windows that closed.
Furby the dog, was scheduled for his physical at UC Davis on the following day. An hour away. Considered taking him in a cab, but the thought of a stressed dog letting ‘er rip in a cabbie’s sanctuary… well, I vetoed the idea promptly.
Enter Wilson Chan and State Farm. Yes, they would repair the car. Would give me suggestions about local glass shops. I wanted mobile service. DIdn’t have time to go schlepping about getting estimates. Not a problem.
State Farm stayed on the phone, put me through to a glass place. Made sure that the appointment could be made ASAP. I paid the nominal deductible by credit card. The mobile guys rolled up. Put in the new window. Helped clean up the glass. The glass guys were great, State Farm was great. A major problem became a non-​event.
Oh, and Furby? We got to the appointment in plenty of time. He got a clean bill of health. Won’t have to go back for some time.
Now its Emmett Dogstar’s turn…
THANK YOU, WIlson, State Farm and the Glass Guys. And I’m sure the taxi driver thanks you too!

Wilson, Lance, and Tiffany have provided me with excellent service. I’m really happy that I switched over to State Farm Insurance. I was with another auto insurance carrier and I never received customer service unless I made the first call. That’s not the case with Wilson and his staff. I’ve gotten to know everyone in his office. They are courteous, friendly, and very good at what they do.
I’m also in the insurance business and I appreciate their care and concern for me. That’s really important because I want someone that I can rely on if I need help. I’ve found that with Wilson and his staff.

Wilson Chan and Lance have been providing excellent customer service to me and my family for years! My rep, Lance, has gone above and beyond so many times I can’t count them anymore. I have 3 son’s and all of them have been in accidents (some more than once), I’ve had a house fire, I’ve also been in an accident, the list goes on and on. We’re the poster family for State farm! With all of these things happening, Lance and I have developed a great relationship. He is always understanding, very helpful and professional. I’ve referred people to him and will continue to do so because he truly goes the extra mile ALWAYS and State Farm should be proud to have him as one of their reps.

F A N T A S T I C ! ! !
Wilson Chan and his crew are great, but my rep «LANCE» is the one!!! He is great, he goes above and beyond to get you the best.
His excellent customer service and his superior insurance knowledge is one not to mess with.
So come on and get on the bandwagon and lets party with the State Farm FAM, you will not be disappointed!!!

So, like a good neighbor… Lance is there! Lance who keeps it real & whom I totaly trust! Lance who goes the extra mile so that I can be insured when I drive some extra miles lol! Pun intended. I was SO unhappy with my prior car insurance. It was super expensive, they were rude as hec! And their customer service was all via phone. I would call and talk to a different a-​hole who did not seem to give a flying ish about me or my car! My whole family has become neighbors with Lance and the superp staff of Mr. Wilson Chan! I’m so happy here, and so is my wallet, despite my not so great record!

Wilson Chan and his staff are great!
We have all of our insurance policies, auto, home and life. They are always available to answer any questions no matter trivial they may be.
I was surprised that by having Wilson and his staff review our insurance coverage they were able to get us better coverage for less money! It really is helpful to have an expert look at them all and combine then to the same company for even more of a discount.
Plus the piece of mind that he knows we are covered is great. Over the holiday weekend we went to our vacation cabin and noticed a tree had fallen on it! Wilson was available on his cell phone to take the call personally and ease our minds and tell us what we needed to do to file the claim correctly.
Now that’s service!

We used Wilson Chan and his office for the 3 years that we were living in San Francisco. We are now in Seattle and wish he were still our agent! He and his staff are incredibly friendly, helpful and accommodating.
At one point, my wife, who had just given birth birth had to drop off a very overdue check and Lance offered to met her at a corner a block away, just so she did not have to park.
We can’t say enough good things about Wilson or his staff.

My family has 3 auto, 2 homeowners and 1 life insurance with Wilson Chan… and have no complaints. Wilson is bilingual, speaks Cantonese fluently, so my parents have an easier time communicating with him. He is also a very snazzy dresser, very stylish… every time I see him, he’s in a suit!
The people working in Wilson’s office are all very patient and helpful. I know my parents always call and bug Wilson’s office to ask questions, but everyone is always willing to explain to my parents about their policies and coverages.
I think when you buy insurance, you need to KNOW what you want for your coverages and options, because if you don’t understand what you are covered for, you’re probably not going to get what you want out of the insurance if you do get into an accident or something.
Overall, YAY for Wilson and his staff… very nice people :]