Williams-Sonoma

Lisa and the staff at this location are incredibly knowledgeable about all the products in the store. My home delicacies are so much better now than before the store opened. Half my kitchen is William Sonoma products. Great store. A solid 5 star.

The Chestnut street store is not the reason for the bad review. It is Williams-​Sonoma CORPORATE which is 5 minutes from the store, but there was no way to give a review for Corporate. The reason for the bad review is because of TWO horrible ONLINE shipping experiences. TWO! I had a bad shipping experience where it took 6 phone calls to get my merchandise shipped to me, and one week later than promised. Keep in mind, WS charges your credit card IMMEDIATELY. Before they ship, before they let you know that it’s on backorder, IMMEDIATELY. And when you call Customer (Dis)service, the rep will LIE to you and tell you that «It’s been shipped!» even though UPS has no record of it. Fool that I am, after I got my shipment over a week longer than they originally said, I place another order. THE SAME THING HAPPENED!!! I got a notification that my shipment had an «expected arrival date of XX». Then on the expected arrival date, the «expected arrival date’ turned into ‘unknown». Then, two days later, I got notified that my order had been shipped and UPS gave an arrival date ONE WEEK later. I have a WS credit card. I’ve been a customer of theirs forever. But, they’ve lost me. During the time that I had my two orders going on with WS, I also ordered from Sur la Table and Amazon. Sur la Table didn’t charge my credit card until the items shipped, and I received the items a week after I ordered them. Not a week later than the original arrivial date that I was promised like WS. Amazon got my items to me in 2 days. Ok, I have Amazon Prime, but still… Amazon rocks.
Wiliams-​Sonoma needs to wake up.

Alert the presses, they serve full-​size cups of Nespresso here!
Oh wait, I don’t think the purpose of this store is for me to sample Nespresso.
William-​Sonoma I seriously wish I could own everything here, but the prices make a little part of me wither away.
–Great location on Chestnut Street.
–The employee talking to me didn’t seem that genuine (sell, sell, sell mentality)
–Products are awesome
–Prices are not so awesome

* Store is tiny for Williams Sonoma.
* Staff members have a huge heart. Always friendly, willing to help, look up stock availability, etc.
* parking is difficult, unless there is a secret lot I’m unaware of
I’m a fan.

Worst customer service. I was overcharged for wine glasses 4 weeks ago. The store manager Lisa promised to issue a credit to my credit card. I sent her the info she requested twice, called multiple times and never had my calls returned. I finally got a hold of Lisa who stated she has not had 5 minutes to correct their mistake (in FOUR weeks!!!) and she will get to it «when she can.» Then she hung up on me.
Lesson learned. Williams-​Sonoma needs to learn a few lessons from
about customer service.

Thank you Williams-​Sonoma for not only having the Sienna glasses that I’d been wanting to buy, but also having the very Last box, on sale, and having a one-​day 20% off sale. The box which was originally $ 90 I got for $ 32. Then my friend and I decided to share the box, and we each got 12 classes for 16 bucks a person. What a deal!

After fraudulent use of my credit card to purchase at Williams Sonoma, WS would not give me the delivery address so the thief could be tracked by the police

GINA is the BEST!!!
My husband and I were lucky enough to get many, many wedding gifts off our registry. Having duplicates, trade-​ins and a few returns, we were an associates worst nightmare. Gina helped us throughout the grueling process and did it with a huge and helpful smile. This store, and especially Gina, is awesome!

Nice store currently having a sale on grilling tools and related products. Got terrific help finding specific stuff I needed, plus a beautiful tablecloth on sale! Located at the corner of a major intersection, so it’s easily visible if you are driving. Pricey but high quality as expected.

I wanted to mention how good my experience was with the staff here.
I ordered a Breville Citrus Press — which I highly recommend — on Sunday. It wasn’t in the store, but it was at their off site storage — and would be retrieved either Monday or Tuesday.
I was sick at home Monday and decided to walk by and check if it had come. It hadn’t and they wouldn’t be able to get it because of the current schedules and store policy (2 people must go together, some number of people must stay at the store, etc) until Tuesday. Normally this wouldn’t be a big deal, but I commute to the South Bay and wanted to get it while I was working from home. I got a call 3 hours later from one of the girls at the store saying they’d rearranged some schedules so they could get my juicer by 5:00.
All the while my interactions with the staff were very pleasant!

***This is a very small Williams-​Sonoma, but they still have a good selection of nice (though expensive) kitchen items; the service is friendly***
You can find parking on the street – maybe not as difficult to find parking here as other parts of San Francisco; there is also a (pay) parking structure nearby.

A nice and convenient but small Williams-​Sonoma location. It’s rather limited compared to other locations due to lack of space, but the essentials are there, and they can order what you need. I prefer this location for convenience (walkable from my apartment), but its mediocre in the grand scheme of W-​S stores. The staff has been quite helpful, and I have no real complaints.
As for the products themselves– I like them, but don’t go looking for bargains. This is the ‘ideal’ registry store, but once the gifts have come and gone, a W-​S habit will bankrupt you.
I’ll be back for sure, just cautiously– and with gift cards :-)

There is something off about this store. I don’t know if it’s the management at this location or the vibe coming down from Corporate, but the feeling is kind of sales-​y and desperate. I don’t know, maybe it’s the new «Agrarian Collection.»
Anyhow, I had a negative interaction with a saleswoman who appeared to be the manager or assistant manager and it made me want to get the heck out of there.
However, I let the interaction get the best of me, and I acted very unkind to the other younger saleswoman, who was actually trying to be nice and helpful. I feel badly about it and am genuinely sorry. She didn’t deserve the attitude. One extra star for her grace under pressure.

WTF, OMFG! and any other acronym indicating rude service. Williams Sonoma, oh what has happened to you???
I am so sad.
The worst part is probably they didn’t think they WERE giving bad service. But there is a change afoot with the service industry, and if it is heading towards this impersonal, A.D.D-style, God help us all.
I wanted to drop $ 800.00 on an immersion circulator.
Asked TWO different sales people if they had them. «Huh?»
“No”, said the first one. It started to feel strange at that point, because she kept touching her earpiece.
«Yes we have immersion blenders!» said the second, walking me over to hand-​held blenders. «No I don’t want an immersion blender, I need a circulator,» I said. «Gee I thought the Voltaggio Brothers were all hooked up with you guys.»
The second one gave me nod, and I saw what I thought was a glimmer, albeit faint glimmer of understanding. But then touched the earpiece SHE was wearing and turned away from me.
Hmmm. I guess she isn’t helping ME any longer cause her phone was talking with her in her ear.
The first rep:
«Oh you mean Sous VIde!»
«Well technically it is NOT sous vide, cause that means under vacuum.» (But I won’t quibble over semantics, and will forgive the fact that you are an undereducated American trying to sell products of which you are lacking basic understanding, or that you are undertrained to sell, or are just generally incompetent.)
«Yes made by Polyscience», I said.
Next, THIS rep gets interrupted from our conversation by an apparent buzz to her brain through her earpiece.
«Well do you have them?» I asked, as she looked away from me to mutter something under her breath.
«Yes,» she said, looking back at me, touching her Borg-​like ear attachment. «He is bringing you one from the back»
Soon a third rep came out, talking in my general direction. HE then changed topics and looked away, touching his ear apparatus.
He turned back towards me and began talking again.
I did not respond to him until he paused.
«Oh are you talking to me?» I asked, «how do I know you are talking with me instead of some one in your earpiece?
«Oh, cause I am looking at you.»
«Not any more», I thought, as I walked out. Oh well, I will go on line and get one or maybe I will try at another store…

I love to cook. I love to not cook too. Therefore, I needed a Vitamix blender (yes, NEED) and where else would I buy it but Williams-​Sonoma, because they stand behind their products!
I received amazing and friendly service on a somewhat busy Wednesday morning. My very direct and well planned quesitons about the two Vitamix blenders were answered honestly and I was able to make my purchase quickly.
I really like WS and all their locations have friendly service, high quality products, knowledgeable staff and great product reviews on their website. This location is nice if you do not want to deal with the downtown crowd but it is small and somewhat limited in their selection (expecially the cutlery, boo!).
Happy cooking!

Very high quality products for a premium price… You get what you pay for, my mom always says!
So I love torturing myself and come here at least 3 times a week (and that’s not counting the Post St location), and the employees are always friendly and helpful. A surprising good inventory considering it’s much smaller than the flagship on Post.
Today the Chef in me left smiling with 2 new Calphalon pans, while my bank account left with a little dent in it… See you in a few days WS!

To be very clear — this place is expensive and geared towards the culinary set. The quality of everything you find here is in fact higher than similar items at less expensive stores. If you don’t cook all that much, this is not the place for you.
However, I was recently in search of a crock pot because I need dinner to just be… easier. I’d planned on just heading to Macy’s one day and hopefully snagging one on sale. But something steered me into WS — could it have been the free samples I spotted from outside? Maybe, but I digress.
I told the very friendly salespeople what I was looking for, and they informed me they had «slow cookers.» Sounds like the same thing to me, but what do I know? One was $ 199 and the other was $ 299 (ceramic insert vs. stainless steel insert that can be used as standalone cookware). Whoa. But I studied them each carefully, both made by All Clad, and these were beautifully crafted pieces that definitely would stand the test of time. And once I started flipping through the WS slow cooking recipe book… well, they had me.
This is now my favorite purchase in recent memory. EVERYTHING I make with it tastes good (and looks like the recipe photos, which is important to my ego). Seriously, worth every penny. Now if only I’d planned better, I wouldn’t have had to hoist a 20-​pound slow cooker onto Muni with me (I don’t think the salespeople knew what to say when they asked if I was parked nearby and needed help to my car, and I responded that the bus stop was just on the next block).
Classy gal, I am.

Yeah, I have a bit of a problem with shopping. I really don’t care what I’m shopping for as long as I am… and I’m sure this doesn’t really come as a shock for those of you who know me.
Cooking supplies are way up there one my favorites when it comes to buying things. New spatulas, aprons, serving dishes, you name it.
I was shocked when I found out that neither my roommate or I had a vegetable peeler. I did a bit of research and really wanted the Rosle but they were sold out. I ended up picking up one with that had a great handle instead… and of course I had to get one of their new lotions while I was at it. Seriously, the Sicilian Orange smells wonderful. Makes me think summer is right around the corner. If only.
Wanted:
?pkey=x|4|1||4|peeler||0&cm_src=SCH
Settled for:
?pkey=x|4|1||4|peeler||0&cm_src=SCH
Everyone that has helped me at this location have been incredibly helpful too. I have also realized that this store is better stocked (with the exception of the peeler) than the one at Union Square.

I’ll preface this review by saying that I love WS; it’s one of those places that I can go, smell the cookies and browse all the kitchen gadgets in a clean sleek atmosphere. This visit, I went to this WS looking for a $ 130 tea kettle, ready and willing to buy. When I saw they were out I said, «oh shucks I guess I’ll order one.» When I went to the counter, the employee sporting the 5 ct. diamond ring was on the phone and gave me the hushed «just one sec.» I obliged and proceeded to wait. That was until I caught a whiff of her conversation. It went something like this: «Girl, she could do so much better than him.» Granted, I didn’t stick around to hear how the rest of the story played out but I think I get the gist.
The Gist: Me and my pesky $ 130 order for a fucking tea kettle are far less important than some bimbo’s boy problems.
Note to Manager: Fire the rich idiot housewives from the Marina and hire one of the 7 million unemployed persons who need a job in this country because believe me: the older, brunette bitch that was behind the counter on 1÷5÷2010 @ around 2:30 pm doesn’t need that job nor does she really want to help anyone who needs a tea kettle.

I am in love… in love I tell you.
Resourceful, hard working, stylish, lean, but with lots of muscle, and GREEN. You heard right… green. Shaking his «hips» for me with the press of a button, HE is a Kitchen Aid mixer that can surely make my world fabulous.
Strolled in at WS while waiting for a table to open at Pacific Catch.
My eyes were fixated on him… It was love at first sight. Even my friend laughed when I stroked him gently. I wanted him bad!
I LOVE THAT GREEN MONSTER MACHINE! When I get him, I will call him the HULK