William Kapla, MD

Dr. Kapla’s office will make you feel at home, like family. I made an appointment here after feeling frustrated by my previous internist group, a very large practice that didn’t seem to be hearing my concerns. When I arrived, I was greeted by Azi, the friendly receptionist who helped squeeze me in before the holidays. Shortly after I met with Jeffrey, Dr. Kapla’s PA, who I was there to see. He took plenty of time to answer my questions and was very friendly, approachable, and easy to talk to regardless of your lifestyle, orientation etc. Such a welcomed change from my previous practice! I never hope to be back at the doctor’s office soon but if I do need to be, I know Dr. Kapla and team will take good care of me.

I see Jeffrey Manese at Sutter Heath (aka Kapla Medical). He was referred to me by a friend and I just love him and the office staff. Everyone is so nice. You dont wait long to see Jeffrey and I have never had any issues with insurance or billing. I would and do, send everyone to see him.

Highly recommend. I have been sing Jeffrey for 2 years now, and he is also so easy to speak to and responsive over email.

I’ve had dr Kapla as my primary care physician for the last 22 years, and I must say he’s really the best of the best. Simply-​said if it weren’t for him I really believe that I would have had health challenges today, and have fallen into the healthcare vortex we have these days which basically is all about doing less for more. Dr Kapla always thinks of ways to proactively ensure that we are healthy, that we do what’s necessary to get precentative tests, etc. I owe my excellent health to him, no kidding, he’s made such a difference in my life, and when specialist could not solve issues he had no problem getting the job done himself — something very few doctors do. He also has an unbelievable sence of humor, he’s donated his time to help others, and he’s a kind person. I highly recommend him and his office staff without a doubt.

I have been a patient at Kapla Medical Group since I moved to San Francisco 2 years ago. I’ve very pleased with their professionalism and flexibility and their overall experience. I’m happy with my choice in doctors and will continue to use Kapla Medical Group as long as I am in San Francisco.

I have been seeing Dr. Kapla for close to fifteen years and I have seen Greg for last minute visits when Dr. Kapla is unavailable. Both are terrific. Azi and Cris are also very nice and accomodating. The office staff can seem a little bit stressed at times, but who wouldn’t be with a small practice and a popular doctor and PA whose services are in demand? They have always been more than accommodating with fitting me in last minute for appointments or a physical. They also are more than happy to call in a prescription for me if I am sick and they cannot accommodate my visit.
I have never felt rushed once by either Dr. Kapla or Greg. They both are the model of what medical care should be — kind, polite, and inquisitive. Whenever I have had questions for Dr. Kapla, he often launches into a thorough explanation which often turns into a nice discussion.
I highly recommend this practice.

Since they close at 4 on Fridays, maybe their website should say that instead of saying they are open until 5 Monday through Friday. At least the annoyance factor of getting their answering service was enough motivation for me to find and schedule an appointment with a new doctor in the same building.

Dr. Kapla is the best doctor I’ve ever had. He is thorough, kind, and attentive. I would thoroughly recommend him if you are looking for a primary care physician

I love these guys. I have been going to this place for almost eight years and each time i am more pleased with quality of their service and their professionalism! I see Most of the time Jeffrey Manese and he is amazing.
Each time i go to a doctor they take max five minutes max to examine me. However, everyone in this place is very through and detailed. Jeffrey spends over an hour each time examining me, explaining everything and is super patient.
They are all very responsive to my questions and phone calls and always take care of my needs when i am sick and can not make it to the office.
The office staff are also super great, professional and really friendly and committed. Will never change my doctor!

I’ve been a patient at this practice for about 4 years. I see Jeffrey Manese and he is amazing — let me count the ways:
1) He is very conversational and nice, and genuinely seems to care about me as a person and remembers small talk items from visit to visit.
2) He is great about catching things quickly on site, and has cleared up many a medical mystery for me.
3) He does not act impatient when I come with a laundry list of different issues.
4) He responds to emails extremely quickly, even drawing up letters and forms without so much as an office visit.
5) It’s very easy to get an appointment (just got one within 30 minutes this morning :-))

Jeff is a wonderful, caring GP. I am very satisfied with the care I have gotten at this practice.

I went to Kapla Medical Group for about a decade, maybe a little more. I had good things happen to me there, and bad.
The bad is probably what you want to hear, so without getting specific:
1. They found a major problem (which was GREAT), and treated it fairly well for a while… but they didn’t refer me to a specialist; the deficiency was treated in-​house. As a result, I wasn’t treated as well as I could have been (as well as I am now). I brought-​up specialists, but was never referred or encouraged to go to one. In hindsight, I should have been with one from the start.
2. Often, I would go to the pharmacist to get my medication refilled and find my dosage was reduced. When I called the office to ask why, I was told it was because I needed to do a blood panel. That’s a rather indirect, inefficient, and impersonal way of telling me that… isn’t it?
3. Point 1 got bad. I called the office for three days, leaving messages with staff. I didn’t get a response from the doctor at all. I was a wreck, and my wife finally called after-​hours on the third day; his answering service connected me to Kapla… and I was berated for interrupting his dinner.
I don’t go there anymore, but like I said… the office has it’s good points. Auzie and Greg Sauers are awesome. If Greg had his own Unilocal page, I’d give him 5 stars without question.

I love these guys.
Been going to Kapla Medical for years.
Had some pretty serious spinal issues in the past. I could always count on getting an appointment quickly. Kapla Medical also referred me to a top neurosurgeon who was able to resolve my issues.
Ozzie and Chris at the front desk are really sweet too
I highly recommend Kapla Medical

I just had my first appointment with Dr. Kapla earlier today, and it was an overwhelmingly positive experience. He’s a good-​humored doctor with a candid, disarming, non-​judgmental personality, the kind that’s really easy to open up to.
In this day and age, we all hear stories about people who feel they’ve been rushed through appointments by doctors or nurse practitioners whose HMOs or hospital administrators don’t allow them to take the time to truly care. My visit with Dr. Kapla was the exact opposite of that common story: He spent a lot of time asking me good questions about my health history, the health histories of my parents and grandparents, my work, education, personal life, exercise, diet, etc.
From this, I got the strong impression that William Kapla is a doctor who believes in treating the whole patient, and insists on having as much information as possible before prescribing a course of action.
As I said, he has a good sense of humor and is easy to talk to. If I ever met somebody who hated going to doctor’s appointments, I’d recommend they see Dr. Kapla, because they might be pleasantly surprised to find themselves actually enjoying their visit.

I am not going to write a saga here. I just think that I am very fortunate to have such and amazing doctor in San Francisco. It’s not just Dr. Kapla though, his entire team is outstanding. I highly recommend any person (especially gay men) to check out Dr. Kapla’s office (Kapla Medical Group) if you are looking for a primary care physician.
One example of them going above and beyond… I needed to be seen last-​minute this week. They are always able to squeeze you in at some point. Dr. Kapla spent extra time going over how the body works and educating me. He doesn’t just treat you like a patient. He cares and takes the time to treat you like a person. His education is great. I like knowing more about my body after leaving. Thank you!
I can’t say enough! He is great!

I recently moved to SF and did some research on finding a new doctor. I made an appointment with this guy and was pleased… but I never got a reminder call about the appointment (which is my responsibility, yes, but it’s often nice to get them), and I actually ended up missing the appointment because the MUNI was, of course, late. Anyway, I got a call from the receptionist and I called her back to reschedule and she literally says, «UGH!» really loudly and then puts me on hold… after 5 minutes I hung up and found a different doctor.
This receptionist was RUDE and didn’t speak very good english at that.

Bump up to 5 stars!
I wrote my earlier review of Dr. Kapla and Kapla Medical Group and gave them 4 stars with a very complimentary write up. Now that I’ve had more interaction with the office, I definitely have to give them a solid 5 stars! Everyone there is so professional and responsive. Jeffrey, in particular, is excellent. No one likes to go see the doctor but seeing the people at Kapla Medical Group is the silver lining for sure!

Dr. Kapla is incompetent.
He did not even know how to diagnose and treat a very simple problem that I had. He also had horrible bedside manners being very abrupt and rude me during my evaluations. He seemed very apathetic about my illness.
Azi, the office manager, was so rude that she even hung up on me when I asked to speak to Dr. Kapla directly.
His physician assistant, Greg Sauers, was as clueless as he was.
I am glad I left Dr. Kapla. Avoid this clinic!

ok. look — i’d say Dr Kapla didnt care… IF i ever spoke with him. I only saw his PA Greg. Who’s a nice guy. But really, 3 years and never once did Kapla ever say hi to me. I mean I saw him. He’s on my insurance card. He could come in the little room and say hello.
Walk away. It’s bad news when a Dr wont even greet you.

The staff here is pretty nice. But I don’t trust Dr. Kapla, and I don’t feel like he really cares. The first time I visited him I was having anxiety attacks. And he asked me if I was on any drugs, I said no, not even on any prescriptions. He asked me again if I ever smoked pot or did any other drugs just a little. And I said no. And he just gave me a look like he didn’t believe me. First off I didn’t even know I looked that much like a druggy… Ever since then I always felt like he doesn’t believe something Im telling him.
My last visit I went in for depression issues, and he put me on some antidepressants and told me i should come back a week later. I forgot about my appointment because I was really busy at school. But I realized he or his office never tried calling to see if I was alright. They didn’t even remind me of an appointment. I thought this was a little too sketchy to trust a doctor that didn’t seem like he cared for you at all. Even though I just forgot.