Wells Fargo Bank

Horrible experience with manager on duty, Bryant I believe his name is. He has the large neck tattoo. He refused to take a business check made out to me as deposit to my business account. I go to another branch and no problem. Never again in this branch.

If I could’ve given 0 stars, I would have! Teller dmitri was very unpleasant. I have never been treated so poorly, especially at a bank in which I have been a devoted client at for years. Not only was he rude but very unprofessional. To my knowledge he may be a new member at this location, as I have not seen him before. If this is true he definitely needs to be trained in etiquette, as well as customer service. To the clients considering opening accounts at this location: take your business to California and Fillmore!

I usually have a great experience at most Wells Fargos, however, this one is TERRIBLE. They are extremely unprofessional and when I was asking questions about my account, they were basically yelling my personal business to each other. When going into the bank, it is a very personal matter. I will NEVER go back into that location! They are the most awful employees ever!
NEVER AGAIN! GET IT TOGETHER PEOPLE! I wish I could do a negative number of stars! Ugh!!!

They charge you fees that they say they wouldn’t charge, promises that they will pay you back but never did.
Wont do anything for you. Avoid John, he’s not interested in helping you whatsoever.
Cheers

Usually only review restaurants, but the people that work at this branch are SUPER nice and deserve 5 stars! :)

Last week for the second time in six months I went in to get a signature guarantee, and to also re-​register my accounts in the name of a trust. Banker Ken was totally I’ll-prepared and unknowledgeable. He didn’t have a clue and yet tried to cover up and have us sign forms with no relevance. My wife and I were completely dissatisfied

There is not much to love about crappy Wells Fargo. Lot’s of fees, lots of wasted time and a disdain for their customers is what Wells Fargo is all about.
So why use them? Why not 1 star? This is San Francisco and your probably stuck with them. They have ATMs everywhere and if you get a loan through them, you will get a discount on the rate by having your account with them. Thus, you probably are stuck, and they know it.
They charge a fee for everything. When overseas you really get ripped off, because there are no Wells AMTs, they charge $ 5 for a withdrawal and they limit the amount of cash you can get out at one time so that you have to pay lots of $ 5 fees.
Their ATMs also are now designed with hating you in mind. Do you remember the old days where you entered a PIN and took out your cash? Those are gone, now that Wells realized how much they hate you. Trying to get fast cash: no dice. Now they delay your transaction by asking you questions designed to get you to sign up for more fees and, in a recent annoying innovation, showing you commercials while they hold up your cash. That’s right, rather than give you your money, they now delay the cash in order to show you ads and try to sign you up for something. You could use a non-​Wells ATM to avoid this, but of course you have to pay fees.
Another example of hating the customer is how you deposit checks. Other banks, like USAA, allow you to deposit a check by just taking a photo of it with your iPhone. Really cool. I think that Chase is rolling this out too, but wells realizes that this means that cannot show you annoying ads on their ATMs, so of course they have no plans to help you out on this front.
Alas, this bailout bank is repaying your generosity in giving them billions, with disdain and hate. You may be stuck with them, but if you have a choice, consider other banks. USAA is supposed to be excellent (and they cover ATM fees at any ATM!) and there are local community banks that will care about you too.

I have a love hate relationship with banks or should I say with bankers. I am an online/billpay/“check should be banned” type of guy but I need special attention when something goes wrong… and it always does…
Well 2 years ago I left Wells Fargo to go to BofA.
Now I am back, since none seems to care at BofA.
The only reason I am with Wells Fargo is Ashley, my business banker. She rocks, makes everything easy and takes care of business. If I have a problem, I tell her and she fixes it, never gives me any excuses.
This is how banking should be, no headaches with a personal touch…

Wells Fargo does not seem to have their act together on indorsed checks.
My girlfriend indorsed a paycheck over to me, and I took it to the Van Ness branch to deposit into my account. They said fraud was an issue and I needed my girflfriend there so they could verify her identity. Inconvenient, but fair enough.
So I brought my girlfriend with me to the branch on Union St, and they flat out told me they will not take any indorsed checks.
Unfortunately for them, they’re actually licensed by the Federal government, and have to comply with U.S. Law. Ever since about 1940, California and most other states signed the Uniform Commercial Code into law. Articles 3 and 4 of that law govern the negotiation of negotiable instruments such as an order check. Under the law, a signature intended to transfer rights to the instrument is called an indorsement.
Baring any substantive suggestion of fraud, they have to accept negotiable instruments for deposit to the account of their clients.
I have HAD IT with banks that think they’re above the law. Find a better bank.

If you’re in a pinch and you get hustled on the Bus Stop pool tables across the street… at least you can grab a couple quick twenties from the two ATMs here to try to win back your money. And they even have forever stamps!
in all seriousness, i found the employees here to be compassionate, competent and and third adjective that starts with a ‘c’ to complete my alliteration.

The people who work here are unhelpful, disrespectful, and moronic, and I walked out of there having the same issue I had when I walked in (almost $ 1000 in fees that should not have been posted to my account). I called and left messages (they wouldn’t put me through to anyone’s voicemail so I had to trust the person writing a message on the other end of the line — BIG MISTAKE). My calls were not returned until I was able to call when the person I was trying to reach was physically at his desk. He said he would call me back and never did. He was unprepared when I ended up just walking in to talk to him since he can’t return a call. He deferred my issue to another branch (which when resolved I realized he easily could have done himself). Went to the Alamo branch across the bay and my issue was resolved before I walked in the door. I will not be banking at this branch ever again. I would rather drive 35 minutes and be treated with respect and bank with someone who actually knows what they are talking about.

Not that I don’t have many complaints about Wells Fargo as a financial institute in general, but this particular location really sucks. I rarely GO IN to a bank, but I had an instance where I needed to do so, and the people that work in this branch are just plain morons. They could care less how long that you’ve banked there, whether you have your mortgage through the bank, and how much $ you have in the bank, because they’d rather chat with their coworkers and act like idiots. If you have an occasion where you need to interact with a WFB employee, head to the branch a few blocks up on Chestnut street — the people who work there are much friendlier and seem to actually know how to do their job.

Whoa! Best customer I’ve received at a Wells Fargo. Validated parking is a plus… Ask for Naomi for all your bank and time account needs!

How often do you actually go into a bank these days? For me, not at all, until I had a banking issue that needed to be resolved. Being the cheap ass that I am, I went into the bank rather than call the 800# because that would cost me $ 5! Anyhow, I was sooo pleasantly surprised and quite happy with the service I received. I spoke with Ryan, and he was incredibly helpful, very friendly, and intent on ensuring that I wouldn’t have this issue again. Anyhow, kudos to Ryan! Wells Fargo is very lucky to have him as an employee. It’s not very often these days that you get great customer service from businesses, quite frankly.