Wells Fargo Bank

First off the place stinks every time you walk in and I have no clue what it is! Even another guy at the ATM brought it up to me and I had to laugh. Also the staff is overly nice to the point where it is bordering on fake. I had to put $ in the meter out front while talking to a teller (who knew nothing specific about oversea transfers could only tell me 1 – 4 weeks for a wire!) I come back in 2 minutes later after being there already and I get this from the entire staff «hello welcome to Wells Fargo» really? They are such robots that they don’t actually take time to notice that you’ve already been greeted. This was after it felt like I had to move a solar vortex to transfer $ to Europe so I was extra pissed when they kept badgering me with there fake greeting.
My wire never went thru. I had to call the branch and the woman told me I don’t get the wire fee back and they have to charge me the fee $ 35 again to try. She said she doesn’t make the rules and acted like there was no one to call. Finally she offered half off after talking to like 4 other people. I said no I’m not paying for a transfer that never went thru! Going to pull my $ out and bank somewhere else!

I will never come back to this location. I have given it multiple chances being that it is on my way home from work, but every time they seem to struggle accomplishing the simplest of banking tasks. Things I am easily able to do at other branches seem to dumbfound these employees. Don’t waste your time coming to this Wells Fargo they are not helpful or competent. It makes me question leaving my money with a company that employs people this ignorant.

I’ve been a Wells Fargo customer for what? 15 years now?! This specific branch seriously sucks in customer service and lack expertise to help customers!
Came in here to teller to deposit two paychecks that have been left in my jeans and washed. The checks were still fine and perfectly readable, just a bit wrinkled. The young guy teller put them in a scanner and tried and ran it through. It got stuck and he had to open up the scanner and jammed it out. he teared it off in half by doing that. He literally torn my checks in pieces. Then he tried and taped them back up. I was feeling furious witnessing that but I bit my tongue. Now what? He then pull out a check plastic envelope and put my torn and re-​taped checks in it and ran it through again. It guess it is a protector that is designed to deal with this sorts of checks problems! What the heck! Why didn’t u do that in the first place!!!
He tried and failed. Then told me my checks are not readable to the scanner therefore can’t help me!!!
I was feeling pissed off at the moment. And asked for the manager! This Chinese old woman came over and basically told me same thing that I have to get brand new checks from my employer. And the checks have to be able to run through the counter checks scanner to deposit! No apology from teller or manager about tearing up my checks worse! Just told me «I just work here and trying to help me». No u didn’t help at all!
I shook my head on my way out the door still feeling pissed. Thinking there’s got to be a way to deposit these checks with all account info numbers still intact and readable to the eye! What about checks being deposit the old fashion way? The way before these stupid digital scanner?! I then proceed to the ATM. Put my two checks in there and made the deposit right there!
Conclusion, two weeks went past. The checks are cleared for! No problem! So screw you! Noriega Wells Fargo. I think you should hire a new manager and retrain all your tellers. By this experience, I feel you just don’t want to help me by asking me to go extra miles to make your job easy! I am thinking why should I trust u with my $$?

Give yourself a favor and avoid this specifically branch. Their merchant service sucks, customer service even worst. They are not up for their word and don’t take responsibility for their job. Business owners you ve been aware this company ll hurt more than help your business
Big bank with 0 accountability
That’s what’s Wells Fargo stands for

Awesome branch. I worked with the loan officer Kaiye Chan and the business specialist Lin zhng before. They are always on top of their game and have help me solve tough problems in my real estate business.

They opened a credit card without permission.
I came in one day with my mom to make a withdrawl. They made her sit down with a banker to reset her pin. While she was in the process, the banker said she was preapproved for a card. THAT WAS A LIE. I know FOR A FACT she was not pre-​approved (Has some financial issues currently). Of course, she falls for those tricks and applies. I tell her, in front of the banker, NOT TO. She agreed and told the banker nevermind. We reset the pin and get our cash.
Four weeks later, I received a mail saying that my mom was denied the credit card application.
What. The. Hell.
So people can argue that my mom agreed. HOWEVER, we were not presented closures or given any applications to sign. We had NOTHING to know what we even signed up for! Also, we were in the process of a Mortgage Refinance. WHY WOULD WE ATTEMPT TO RUIN OUR CREDIT SCORE?
So I call the branch, the «assistant» manager says she’ll follow up on me. Never did. So I went and spoke with the Branch Manager. She was nice, trying to figure out my situation.
Long Story Short, Manager insisted that her Banker did nothing wrong, that it was his word against our word. I know for a fact that they could’ve called the Credit Bureau and filed a claim to remove the credit card application from her records, I’ve done it before with Chase Bank. Instead, she told ME to call them and file a claim.
To a certain extent, I knew the Manager was trying to help, thus the two star. HOWEVER, she could’ve done more. I’m particularly very upset at this branch, despite my «mutual understanding» with the Manager. I felt that she did not properly solve the issue, nor give my mom any «peace of mind». It wasn’t very professional how she kept arguing that the Banker did nothing wrong. He fraudulently opened an account without proper paperwork. That’s pretty wrong to me. The fact that she took his side was even more appalling.
I would file a claim, but I dont even want to bother with this anymore. My refinancing is done. I have other priorities.
Also, I paid a physical visit to the branch and wanted to see the manager. When the teller asked if I had an appointment, I said no. When the teller asked If I had an account with us, I said no. Point is, WHY THE HELL DID IT MATTER IF I HAD AN ACCOUNT WITH YOU.
Be careful when you come in.

I’m amazed that there are any reviews lower than 5 stars! This WF is so close to my house and I could not be more grateful. This has to be the friendliest staff in all of the banking world. Every time I’m in there I’m greeted like an old friend. The staff always offers me a beverage (or DumDums!) and ask me about my day. They seem to really care!
I love coming in to this bank. Who thought that was even possible?

Should be NO stars but you HAVE to put a star on here to post this. WHACK. NO STARS
I dont know how the lady whom is a manager here, got to be a manager with her VERY poor costumer service. She did not help nor answer any of my questions and concerns. She instead became more agitated and rude when I was trying to get my problem resolved. I love the convenience of an ATM, because youre in then youre out! No waiting in line forever and not spending all day in there. When I have to come into the branch, I seriously need assistance. For I NEED to access the problem on my account and cannot do so over the phone because they tell you to go to a branch to physically verify yourself. The clerk apologized for her to me and said she was having a bad day. Interesting, Wells Fargo could lose business with managers like that. Other than her, the rest of the staff are very helpful and knowledgeable! Straight to the point, in and out, just how I like my bank service.

This review is for Wells Fargo bank as a whole not one particular branch.
Since there is a limited amount of banking choices in SF and I was looking to avoid bank fees I opened an account with Wells Fargo … BIG MISTAKE. Wells Fargo goes out of their way to nickel & dime the customers with fees. We opened a credit card with Wells Fargo and tried to make a payment by phone, but the charge was 10.00 for telephone payments!!!
When I moved from SF I left my account open because I was waiting for some checks to clear. When the checks cleared I called Wells Fargo to close my account and I asked them to mail a check for the remaining balance I was told that the I had to close the account in person after I had proven my identity. So Wells Fargo kept the remaining balance in my account!!! It wasn’t that much money, but regardless Wells Fargo should be ashamed in it’s business practices. I guess I should not be surprised … What can you expect from a bank that was caught laundering money for Mexican drug cartels.
Wells Fargo give a disclaimer to all customers «We will do every in our power to keep customer deposits».

Awesome staff, always friendly and professional. I usually prefer the ATM but I never hasten to go inside this location. Nice people. Nice branch.

YES! Wells Fargo opened close to my house… no need to stress about going to Irving anymore!