Wells Fargo Bank

ALERT: UNETHICAL BANKER
I came in to open ONLY a credit card, I walked out with a credit card and extra bonuses as well! Walked out with TWO (yes, two) savings and one checking account. While I was sitting at the banker’s desk, he did not inform me about all of the unnecessary accounts he had open for me, but kept on asking me to sign a little machine 5 times because «opening up a credit card required a lot of signatures».
Once I was about to leave, he finally handed me papers regarding on all of the accounts he had opened up for me and obviously I asked him why and I had not requested to open them and if he could kindly close it, he said no he couldn’t because it was all required for that ONE credit card. Fortunately, I know better than that and instead of asking nicely, demanded him to close it and guess what that jerk said? «I can’t because it will hurt your credit score, wait until 6 months». Yes, he REFUSED to close my THREE accounts that I had not requested to open in the first place and lied to my face that it will damage my credit score when I know dam well closing your checking and savings account does not. Then a couple of weeks later, I got in the mail that I requested to sign up for overdraft protection on my accounts. guess who decided I needed that? Yes, that jerk who works at Wells Fargo, the unethical banker.

Most unprofessional bank I’ve ever been in. Maybe it’s the location?

This has been my bank for 3 years now. They have always been very polite and helpful. Every single time i have gone in with a concern about my account or a lost debit card they have fixed the problem and have helped with so much care.
I did give it ⁴⁄₅ and that is because i noticed that their some of their staff has changed? and maybe its because they are new or idk but ive got in a few times and one of their new girl tellers seems to always be in a very quiet and bad mood. maybe bad mood is not the right term but close enough. i know we all have bad days and i know that we cant all smile 100% of our time. I wont be posting a name because of those reasons. But come on… Ive had tellers that look like they are getting sick or had a sad day and they dont act like im annoying them. yah know? that face that if it wasnt because you blinked you would have seen them roll their eyes at you? Thats the face i encounter every time i get this girl. Its 10AM you have only been at work for an hour… You cant be sick of the day just yet can you? Plus im literally in and out! I dont talk your ear off. If i say «thank you for your help. have a great day!» and your reaction is to tighten your lips and look down… Girl, find yourself a job that doesnt make you miserable when someone greets you with a smile.

Is it possible to give no stars? I’m not a negative review writer bc first of all I think it’s a waist of time to hate and bash on people and not to mention bad karma but this I cannot let slide! I came to this bank bc it is quiet close to my house and they’ve always accommodated me smoothly and quickly but today was the worst service I’ve ever gotten! «Asel «the banker that I got to help me was a devil in disguise ! She had no intentions on helping me. All she kept saying is «no, you don’t understand» after I kept telling her they had over drafted me for a reason that was absolutely the banks fault! After speaking to her supervisor Fanny (that has always been such a help) she finally let «asel» know that it was indeed the banks fault and they were going to try to accommodate my fees. After all this mess I’m deciding to close my account bc it’s been one to many times this happens. Thanks for the nightmare at Wells Fargo asel. Hope your happy you are loosing a wonderful customer due to your bad service.

Great staff! They are very helpful… and my puppy loves their doggy biscuits when we walk past there on our weekend walks! :)

Just like every other wells fargo bank. Slow to get to the front of the line but friendly service. they are MY bank so i really don’t have a choice. I check in cuz i needed some monies.

My debit card was recently eaten by an ATM, which is frustrating enough itself. I called Wells Fargo’s hotline, but I ended up talking to a useless woman for over 30 minutes, ultimately only succeeding at canceling my debit card. She wasn’t even capable enough to submit a request to have my new card shipped to me. I wish I had her name so I could write a review specifically about how useless this woman was. She is the epitome of incompetent customer care representatives.
I went into this Wells Fargo Bank to, again, request a new card, and to pick up a few rolls of quarters. After being greeted at the door by Gail Dela Calzada, she quickly ascertained my reason for coming in, that I only had a few minutes, and she directed me to the first teller. While the teller acquired the rolls of quarters, Gail came back with the paperwork for my new card. They even offered me a temporary debit card while mine was being shipped. On my way out, Gail said she would email me later in the day to confirm that the request for a new card had gone through and inform me of when it would arrive. True to her word, I received her email only a couple hours later, and the debit card arrived within the week.
Gail was extremely helpful and understanding, since I had explained my exasperation from the conversation I’d had with the customer care representative. I felt taken care of, and will definitely go back here for any other in-​person transactions I need to make. Thanks Gail!

Always giving me a hard time while cashing the same work checks

I’ve been a customer of this bank for well over 15 years (opened my first savings account when I was a kid). I just left Wells Fargo, but this review is not about the bank as a whole — it’s about this branch. The service at this branch is top notch.
For years I’ve been a bit annoyed at WF’s policies that nickel and dime me to death. A recent $ 10 fee put me over the edge, so I called their 800 line and was told the fee would not be reversible. When I went into the branch, however, one of the bankers (Steven) was kind, reversed the fee, and when he closed the account, he simply said, «Well we hope you will reconsider us at some point in the future.» No hard sell — merely well wishes and the best for the new year.
If only this service level had been matched by the bank’s overall policies!

I’d been using my Wachovia checking account for years and hadn’t yet transferred over to a full-​on Wells Fargo account post-​merger. When I moved out to San Francisco and needed a certified check for my apartment security deposit, this seemed like the right time to switch over.
I went to this Wells Fargo branch and clearly explained that I was just looking to swap over to a checking account similar to the one that I had with Wachovia (no fees, no frilly extras, etc.). While friendly, the Wells Fargo who I worked with, Micah Kurtzberg, was a bit pushy and continued trying to upsell me into options that I had expressed no interest in. I opened the account and several days later, the new checking account as well as two other accounts that I had not asked for showed up online. I had to call and get these extra accounts cancelled. Last week, a fifteen dollar charge appeared on my checking account and, upon calling to get it reversed, I found that the checking account that I was told had no fees actually would charge a fee each month after the first three when the balance was below 750 dollars. If the priority for this Wells Fargo branch is to swindle customers into unwanted banking options and fees, they should keep doing what they’re doing. Otherwise, it’s probably time for a discussion with the bankers about honest, transparent banking.

3.5 stars
I don’t like going to the bank because everyone is trying to sell you something. I’ve only been here a few times and Stallone was always very helpful although I don’t think he’s there anymore. Besides the few visits, I’ve only used the ATMs outside. The 2^nd ATM is terrible if you are trying to deposit multiple checks — 95% of the time, I’ll end up having to redeposit multiple times or end up feeding them one at a time.

I just got off the phone with wells fargo. I’ve had a great experience with them until now. I had an issue with my account and the customer service agent wasn’t able to help me. So I asked for a supervisor. The supervisor was from the beginning rude to me and didn’t even hear out my story before attacking me. I’m so upset.
And just to be clear, I’m not a «free» checking account person at Wells Fargo, but I’ve had 2 mortgages, checking and savings account with them. I’ve been with them for years.
I’m still shocked about how they treated me. I’m completely loss for words.
If customer service is important you then I’d think twice about banking here …

This is my most horrible bank experience I ever had. In August I wired 4350 $ which was the money for my school tuition. I was supposed to start school this week, so I was sure everything is fine. The school got to me with an email that didn’t get the tuition money, so I can’t get my schedule. I went to teh bank, they said I have to wait 2 to 3 days, and that they will call me once they find out what did THEY DO WRONG and WHERE IS MY MONEY. In 3 days nobody called so I went to the bank again, cause all the other people had started the school but i CAN“T START MY SCHOOL because they screwed up and are not really making an efort to figure out what’s happened. Since then I’ve been tehre 2 times, on the 3^rd and fourth day. Each time the lady who seemed to look like she’s taking care of the problem HAD AN ATTITUDE and while she was smiling by the way she was acting she wasn’t really helpfull and she seemed like she just wants me not to bother her any more, telling me countinuslly that she’ll callme once she’ll find out something.
It’s been 10 DAYS. Nobody called me. I don’t know what happened to my 4350 $ and I missed one week of my school (for which i will still get charged like 430 $) because of their MISTAKE and INDIFFERENCE and because they are not really making an effort to solve THEIR BIG MISTAKE. To top it all the lady informed me that i’ll be charged 10 $ for teh process of tracking were my money went.
I think i will switch my bank and never go here again.

The bankers, tellers and all employees have always been very nice and friendly. Great customer service every time that I have come in here. Its always service with a smile!
I was at this branch yesterday morning because I had lost my wallet the prior night after a long night of drinking. The banker was very helpful and took care of canceling and reissuing my debit card quick and smoothly. I was in a rush so I came back later that evening to deposit a check and the same guy remembered me by name! He further helped me with getting a temporary card. He also informed me that since cut off at the teller to deposit is 4pm and the atm is 8pm for it to post the same day, so he suggested I should deposit at the atm to get my deposit settled quicker… I always thought it was quicker to deposit with the teller inside the branch… good thing he told me… something I never knew and was glad that he gave me that tip.
This branch is open from 9−6pm mon thru sat which is great since many places dont open that late.

This is a very nice branch of Wells Fargo for several reasons including:
* Today I tied Ruggles up outside and he was barking because he has trouble being apart from me… All of the bankers invited him in and then the whole bank greeted him fondly when I brought him in! They even offered him a big bone which he loved!
* The bankers are super friendly and encouraged me to let them fill out my deposit slip so I didn’t have to…
* They have a nice, clean bathroom! :)
This is a great place to bank and Ruggles would like to move all of his banking here too! ;)

I’ve never been more disappointed in a bank before.
I put some money in Wells Fargo and have had issues ever since. I cant take my money out now b/​c the fund I invested in is now worth half of what it was when I put the money in.
When I went to Wells to invest, they automatically opened a checking account for me, even though I didnt want one. And since I hadnt opened it myself, there was no money in it, but they charged me $ 25 per quarter to have the account active. I called to figure out why I had a negative $ 50 balance and why a collection agency was calling me and the Customer Service representative was snippy with me and then hung up on me.
What kind of customer service is that?

I cannot speak for banks.
I hardly understand financial speak.
What I can and must speak for, and loudly, is every single employee at this branch of Wells Fargo.
I have always been greeted with a smile.
I have always been handled professionally and courteously, even though all I have is a student checking account and I am lucky if that is not overdrawn.
These guys see the Financial District bigwigs every day, but they treat me with the same respect.
They can be a bit flirty here, I will say that.
Sometimes a girl just wants to deposit a check!
But some of the things they have done for me have been nothing short of saintly.
And I will never forget their kindnesses.
Five well-​earned stars.

Great customer service and they stay open a little later than close, which is great when trying to rush there after work. Clear and concise with explanations and very personal. Thank you, Wells Fargo :) So far, so good