Wells Fargo Bank

The worst. There’s 4 bankers standing around while the 5^th is helping a woman. Have been waiting for at least 15 minutes just to get quarters and none of the 4 bankers thought to see me at one of the 10 counters clearly available. Such crap customer service.

This branch is great! Super friendly helpful staff, and helped me with a problem another wells fargo branch refused to help me with. It was nice to be treated with respect, and i was actually going to close my wells fargo account once this problem cleared (account since 2008) but after coming here today i’m going keep my business with wells fargo. Thanks for you help guys, going make this my main branch from now on.

BEST customer service ever. Was having a minor crisis and almost had a meltdown due to my own mistakes using our FirstData merchant account that is connected to our WF business account. After speaking with several reps at both FirstData and WF, I was finally able to reach someone that can actually calm me down, not sound condescending towards me, and show that he clearly understood my situation. Joseph Anonuevo with confidence, told me my available options and resolved all my issues. He definitely made my day!!!

I would give all the stars to this branch! The manager (Shannon, I believe) along with teller David Gray and a super sweet older guy with a rainbow toe (it was Pride weekend!) were just the best when I visited on ⁶⁄₂₇. They were above and beyond to help me, even when I came back multiple times and Chase bank even made me cry!
They were models of superior customer service, we’ve had other experiences here that were just as great!

The reason why i chose to bank with wells fargo when i first moved to sf was because this branch was conveniently up the road from me. Just recently they’ve ‘concreted’ over all their exterior atm’s… which means if i need to withdraw money nearby home i have to pay $ 3 transaction fee at Chase Bank — I may as well bank with them. Bring back the ATM’s!!!

Bank teller shortchanged me. Never coming back here again. Went back to the bank and they said they were in balance that day. Last time I ever leave the bank without counting my cash again!

It’s a bank. It’s got pretty generous opening hours even on Saturdays. In this Internet age things you may want to do there is get quarters and rent a safe deposit box.

First of all, I’m a First Republic Customer and have been so since my friend Lisa helped me with a mortgage and otherwise freed me from B of A Bondage. One of the First Republic perks is ATM rebate checking. This means that I can go to any Bank with an ATM and get that pesky fee credited on my next Checking Account statement.
This Wells Fargo ATM is the one that I usually end up when I’m strolling along Fillmore Street. However, when standing here, am I in Lower Pacific Heights or the Old Western Addition?

I opened up a new account at this branch and was helped my a teller named Crystal. She was extremely friendly, efficient and welcoming. I was in an out within 30 minutes and she made sure I was set with new checks and an atm card. She took the time to get to know me and ask what I needed in a bank. She made sure I had her business card in case I ever had any issues or needed to come into the branch to conduct any business. What was most shocking was about two weeks later I received a personal call from her to make sure I was happy with my experience with the bank and to confirm that I had received my checks and atm card. She even remembered that I was starting a new job and asked how that was going.
You cannot get customer service better than that. I specifically give Crystal my most enthusastic recommendation.

I am giving this place a double upgrade because finally they have someone that gets stuff done: Armello. He’s been super helpful and dealing with all kinds of issues from getting a safe deposit box to handling a fraud case. Thumbs up to that dude.
Whoever was managing it before, not so much, so see Armello.

I have never walked into this location but I have called here to speak with a personal banker (Jason Bastin) that is among the best I have had in both Marin and San Francisco in the last 7 years I have been dealing with Wells Fargo. Wells Fargo is a big CORPORATE bank and they are there to provide a service and make a profit for it’s shareholders. However, some of the people in the smaller branches like Mr. Bastin is what gives a person a personal feeling that they being given personal service. If you are new to SF or just need to change banks open your account with Jason Bastin at 2100 Fillmore 415 396‑4453.
Banking is similar to a personal relationship. If you feel that the person helping you is not that smart or caring. How much smarter or caring do you think they are going to be when you need financial advice or have a bank mistake? We all spend a lot of time choosing our personal relationships but we do put much thought into who is opening our bank account??? Think about it when one opens a bank account or buys a product from a bank that person gets some sort of credit or meets some sort of quota but will they be just as eager later to help you when you have a problem???
I first met Jason Bastin at the Laurel Heights location and would chat with him when I came into the bank on Saturdays. This is an important note that I have made it my rule to speak with the personal banker so that they know my face and name so if I should call they will know who they are dealing with. They too must know that you are a reasonable person and not some constant complainer.
I am fifty years old and I sick and tired of tellers or personal bankers who want to sell me something but don’t care AFTER they have sold me the product.
If you need to open an account and want good service before and after you open an account or buy a service see Jason Bastin. Remember Wells Fargo is a business and businesses must make money but they can do it in such a way that it is a win win for both parties. All bankers must sell products to make their quota’s. Jason Bastin has to do the same but it is his attentiveness before and after the sale that makes him stand out. Jason Bastin at 2100 Fillmore 415 396‑4453.

I’ve been to this Wells Fargo branch a couple of times & I gotta say that it’s becoming one of my favorites. Although it’s pretty small, all of the employees are really friendly. They always offer a cup of coffee, which I think is sweet of them, but I don’t drink coffee. (Sorry!) I’ve heard they sometimes have cookies and doggie treats, but I haven’t been there yet when they’ve had them. Anyways, great customer service!

i’ve been happy w/​my wells fargo experience until today.
i was out of town for work and made a large purchase on my business card. i had to call it in actually, which was a little frustrating b/​c i was short on time, but i was grateful for their wanting to verify the owner.
since then, i tried making a deposit and purchasing something, and my card didn’t work. then, i checked my statement today and found out that a recurring payment had been declined. i called customer service to see what the problem was, and it turns out that my card had been closed!
luckily, i just received a new one which i’ve just activated. the customer service representative actually said that he was ‘upset’ that this happened, and that i hadn’t been notified of such a strange occurrence.
the personal bankers and tellers have all been very nice, and i’ve had no problems until now, so i’m pretty shocked that this happened.

Let me use their phone one day so 5stars for that… Were in some sort of all-​staff meeting on the floor when I walked in. Way to make a customer feel like they are interupptjng your day! 1 star for that. Meetings should be held elsewhere guys.

Ok, I don’t have a lot of complicated banking that I have to do, but I feel compelled to write a review because the tellers and other representatives are soooo damn nice here every time I go in! Friendly, welcoming, and always answer my questions to my satisfaction. They were also very helpful when an ATM charged me for taking out money and no money came out at all. .it wasn’t even a Wells Fargo ATM either. I’m so used to getting crappy service with big companies that it was a nice surprise to get a solution without a hassle.

+fabulous, friendly tellers
+free coffee, sometimes cookies
+3 outdoor ATMs and 1 inside
+SF-​based bank, standing strong
+doggie treats!
+food network always on
–they never give out samples :(

I love wells Fargo! I have used a variety of different banks over the years and most of them fouled up so majorly that I switched banks. A year into opening my business I moved to wells Fargo due to convenience mainly. They are always helpful and most time will bend over backwards to give me what I want.
I recently discovered that because I bank at Wells Fargo, other lenders look highly on being a customer there. Who knew!
One star ding for fees. They are expensive as a bank and depending on who helps you they can tend to stay to the party line.

i love this branch. parking sucks, but how often its saved me when im treading fillmore with no cash… 8D

i don’t like wells fargo…
damn you wells fargo and all your ridiculous fees!
dont let the location of this place fool you.
it may look nice. but it’s still wells fargo.
the interior may have nice plushie seats for you to sit in.
but that is part of their ploy.
beware