Victoria’s Secret

I like this store because the kind sales associate here told me my boobs were bigger than I had initially thought. You, lady, are too kind. I’m flattered. OR SHOULD I SAY… busty-​ered?!?
She took one look at me and guessed my size. I said, oh no honey, no, I really think I’m a «barely there A.» She encouraged me to get a fitting with her colleague. Her colleague took a look at me in a bra and told me to raise my hands up and jump up and down and then scratch my armpits like a monkey. Then she said, perfecto! And turned off the video camera. I made that whole last part up. What really happened is that she confirmed the first sales associate’s guess. I now have a new bra size. I feel like a new woman.
Well I figure I should write more… hmmm…none of the associates were pushy. I don’t like wearing push up bras because I feel like I’m lying to people. I’ll only wear a push up bra when I know I won’t see my bf because he knows the truth. The god awful truth. Thankfully he’s more of an ass-​man. That’s something I can improve upon through my own volition, which is not entirely directed by genes or the blessings of the boob gods.
There is a huge selection of items here. Being a store in a big city, they carry a ton more products than in my local mall, such as a sizable bathing suit collection and work out collection.
Please come here if you want to shop in a friendly, no pressure atmosphere. Everyone is happy to help, and not just pushing for a sale.

See picture ! This sales lady said my bras size out loud! So unprofessional! And she was really rude and rushing me! Of course I love VS but not this lady. This lady made the end of my shopping experience the worst!

My 16 year old daughter went to the Victoria Secret Store in Westfield Mall located in San Francisco to purchase a swimsuit. After entering the dressing room with one item and returning out with one item she was greeted by a sales associate with tags in her hand asking her where is the item that these tags belong to that were in close proximity of where she tried the swimsuit on. My daughter had no idea what she was talking about and advised that she doesn’t have any other item. She proceeded to the cash register to purchase her one swimsuit and was asked to return back to the dressing room where she tried her one item on. She was told that she had to go into the dressing room and could not come out until she produced the item that the tags belong to. So my daughter sat in the fitting room crying and calling myself and her dad because she didn’t know what to do at which moment we both raced to the store. After she was ordered to stay in the dressing room the sales associate opened up the door and she had to unzip her jacket so that she could prove she didn’t have any items. Her dad and I arrived to the store with security to get her and we were told that they were giving her a chance to come clean and that everything was ok now. Thank you for Victoria Secret for a humiliating and mortifying experience for a 16 year old girl who is now afraid to go into your store #allblackpeopledontsteal
Sent from my iPhone

Had a great time here! Wasn’t planning on getting anything but after getting fitted and found out I have been wearing the wrong size for years, I left with two new bras! Shoutout to Violete and Danielle for being awesome and helping me out! I would definitely shop here again.

I visited this store for the first time last week. I was looking to find perfect gift for my friend’s birthday. As I entered I was confused, and overwhelmed with signs and sections, not knowing what’s going on. I found a person, who I learned later is the manager of the store, and ask for help. Rachel was amazing, so welcoming and warm. I told her what I’m looking for, and she explained every section and deals that was going on base on what I was looking for. Amazing! I found wonderful gifts, and ended up receiving free gifts on top of the price deals. I definitely had a great experience, and know who to go to next when I need prefect gift advice :)

This is by far one of the largest Victoria’s Secrets I’ve been to. They have a huge selection of bras, panties, sports bras, lounge wear, etc.
The only problem is some of the floor sales representatives can be a bit pushy. I argued with one about my bra size. I don’t mind if they now earn commission, but please don’t argue with me over the size of my breasts. I’ve had them for years and have bought countless bras for them. I know my size, trust me. My boobs are exactly that — my boobs LOL :-)
Other than that little issue, some of the popular sizes for new products were sold out…
All in all, this store served its purpose. Like any VS store, they get extremely busy. There’s always a long line at all the registers.

I love vs a lot. shopping at vs is real fun. very good customer service not found elsewhere… the angel cardi is the best credit card off the hook. keep existing we need you

Victoria’s Secret store which is located in Market St, San Francisco, is the best perfume and undies shop i have ever been. It has good customer service. I got an invitatin card to get free undies. When i got there for the first time, the lady fitted my body and chose the best underwears for me. She gave all the advice she has and focused on her work. The interrior is totally my style too. The decorations of the underwear, the light scent of the VS perfume and the tidiness of the store put me in a good mood. I had great first impressions there and I will spend my money in that store next time. It has got high quality products such as perfume, undies and body fragrances. I intend to come here next time because of the best customer service and tidy decorations.

I received the best customer service ever here from Veronica and, because of her, I have 3 new perfect-​fitting bras with matching undies and will start frequenting this store for my lingerie needs.
Now let me just give you some background on this story so that you’ll have a better understanding of what I was feeling when I first walked in to Victoria Secrets. I recently had a dramatic weight gain followed by gradual weight loss (to date, I have lost about 60% of the weight that I gained). The problem was that when I gained the weight, my breast size increased but when I lost it, my breast size did not decrease. I am unsure how I feel about it. Part of me loves it (they look good and create the illusion that my waist is tinier than it is) but part of me hates it (because it’s heavy, gets in the way sometimes, gets attention from scummy men that I don’t want that kind of attention from, and is a reminder of all the weight I gained). I often wish I could unscrew my breasts and wear different sizes for different occasions. I’d screw on A cups when I’m jogging or doing yoga. B cups while at work. C or D cups (depending on the outfit) when hitting the town and well, you get the picture.
So there I was, staring at bras, unsure where to start when Veronica approached me. She asked very intelligent questions, pinpointing the type of bra that I would be happiest with (little to no padding and something aesthetically pleasing that did not look like a support bra). She then told me that bras would be waiting for me at the fitting room and handed me a card with my bra size on it and recommended bra styles.
I was impressed by her service but didn’t want to take her advice. You see, according to her, I was a whopping 36DD and I did NOT want to accept that I was now that size. So, instead of going to the dressing room like she recommended, I started perusing smaller sizes. «Maybe I could get away with a 38D instead?» I thought. But Veronica (who had already clocked out for the day and was about to go home) caught me ignoring her advice and approached me again. She told me that she always gets the size right and that if she is wrong, they would at least have a starting point from which they could make adjustments. She also told me that she already selected some styles that she thinks I would love. So, not wanting to be caught ignoring her advice again, I begrudgingly walked over to the dressing room and guess what? PERFECT FIT. Not only was the bra a perfect fit but the styles that she selected was right up my alley too!
I had noticed that a lot of the bra styles will change from sexy push up types to support types with features like wide bands and more coverage (you know, picture the full coverage white cotton bras your mom used to wear — that’s how bigger bras make me FEEL). But the bras she selected were just so cute! It immediately made me feel better about my body even though I have a lot more weight to lose before getting back down to size.
Unfortunately, the service I received after Veronica left wasn’t as great. They introduced me to someone else to help me get the actual bras (for purchase) and she just wasn’t that helpful and I secretly hoped that she would just go away so that I could look on my own. Luckily, she wasn’t that interested in helping me and seemed to want to get rid of me too so I didn’t have to spend much time with her. I did find out, though, that this location tends to carry matching panties (the rep explained that foreign tourists tend to want their bras to match their panties) and that made me SO happy since I tend to have that preference too but just have difficulty finding matching underwear (the rep also explained that Americans don’t seem to care whether the bra matches the undies so most stores don’t tend to carry matches but this store does). To sum it all up: I’m so happy that I listened to Veronica. Thank you so much Veronica for all of your help. I hope you know how much your help means a lot! I wish I could just clone you.

Oh my goodness, the sales floor staff needs a lot of help. «Are you looking for something?» «Do you need something?» All said in these weird tones. A better thing to say would be «can I help you find anything?» Or «do you need help finding your size?»
The other things sound almost accusatory or like I have no idea what I’m doing.
I got asked this stuff about ten times in the course of ten minutes, man.
Went to try on these little teddy body suits and the gal kept insisting that I get fitted for a bra. I know my size and I’m not trying on bras, I don’t buy their bras, and I’m not going to, and if I say I don’t want to get fitted the first time can you just lay off? Lol.
Bought all kinds of adorable things but I just hate going in there. Great products but weird people!

I love Victoria’s Secret. Im an angel card holder, but this is by far the WORST store I’ve ever been to. I’d say make a trip to a different one instead

Guys for Laura, she’s awesome. She helped me get some great sexy gear, for my girlfriend. She made me feel super comfortable just make sure to know your girls sizes so she knows what to work with. Thanks Laura

I hate this one employee behind the cash register! Yesterday I was looking for an item exchange and there was only 2 people in line including me while there are 3 cashiers. However, one of the cashiers stood in front of the register and stared at the store and a co-​worker next to her (her co-​worker is working fast and smoothly so there wasn’t any issue). When a customer in front of me was helped by a another employee, I was giving constant eye contact with an employee who does’t do anything but stare at her co-​worker – she avoided eye contact. Another customer jumped in front of the line and that employee FINALLY HELPS A CUSTOMER… but hey, when I looked behind me, there were 6 – 7 customers waiting for help… so what the hell?! Good thing Victoria Secret employees in this store doesn’t have a name tag, I could have given you her name.

Promised myself I wouldn’t go back years ago, and then a few weeks ago I thought I’d give it another try. Oh boy, what a mistake. I wear a 36C but the salesperson measured me as an (drumroll please) 32DDD. I agreed to try on her bizarre size, which made it impossible to breathe and leapt from my body like a slingshot once I released the back clasp. So, this $ 50 bra gave me the vapors, upper torso muffintop AND cup gapping. I showed her how it looked, then asked for a different size, at which point she actually got huffy with me. Then they tried to sell me a credit card.
NEVER AGAIN.

I’m hoping management reads through these reviews from time to time because I really want to give a big shout out to Veronica for providing the best customer service here!
Back story: I never shop at VS. I’ll go here during their semi-​annual sales to pick up some panties, but I never buy bras from here. $ 50 for 1 bra is just too outrageous of a price.
But I received a couple VS Gift cards so I figured I mind as well treat myself to a nice bra.
Veronica approached me and introduced herself and asked for my name. She asked me a series of really simple questions to see how she can help me, but I was struggling to answer them because I really had no clue how to answer them. You see, I lost weight recently and I’ve never been measured properly. So when she’s asking me questions like «What size do you usually wear» or «Do you feel pinching» or other bra-​related questions, I can’t answer because all my bras do different things.
She can tell I was overwhelmed so she offered to measure me and she told me what size I ought to be. She wrote the info down and let me browse some more.
Instead, I left.
I couldn’t deal with it. I hated bra shopping.
But I came back a few days later because I still had those damn gift cards to use.
Veronica was there that day and she approached me to see if I needed help.
Once she saw my face, she immediately remembered who I was, remembered our conversation, and remembered my bra size! Great memory.
So this time I was a little more prepared in what I was looking for so I told her.
She led me to a few bins and selected a few options for me to try on. I went to the fitting room where another awesome employee helped me (Thin Indian woman). She made sure the size Veronica chose fit me (it did!) and she got me a few more options to try on in that size. She would check back periodically to ensure the bra looked good and there was no pinching or spilling or loose fitting straps.
I finally narrowed it down to two, which I ended up buying!
I’m now super happy with those bras and feel much more confident shopping for bras. Veronica made me feel super relaxed and it was almost like talking to a friend. I didn’t feel pressured or overwhelmed anymore.
Great employees here. If you go during a slower time, just know you’ll be taken care of here!

Called to check if they had a single item in stock. I was put on a 15 minute hold… I wondered if I’d been unlucky enough to get stuck with the one employee who had extreme ADD… then I repeatedly wondered if I should just give up.
When she picked up I thought, «YAYYY! I was not forgotten!»
And she said, «We don’t have that item. Bye.» I was literally speechless. All that waiting to receive a verbal (apathetic) backhand. Not cool, VS team!

Als Deutsche ist man tendenziell ja weniger begeistert vom US-​amerikanischen Rundum-​Service. Wir gucken halt gerne erst mal alleine, ohne alle 1 – 2 Minuten gefragt zu werden, ob wir Hilfe bräuchten. Aber der Service hier hat mir sehr gut gefallen. Eine persönliche Assistentin, die die Wünsche aufnimmt und durch den Laden navigiert und die passenden Stücke zusammen sammelt. Und sie hatte zu gehört! Dann Übergabe an die persönliche Fitting-​Assistenz. Für den richtigen Sitz. Der Knopf im Innern der großzügigen Umkleidekabine signalisiert, dass sie eintreten darf. Engelsgeduld. Und ständige Funkverbindung mit der vorherigen Dame im Verkaufsraum. Sie bringt flugs andere Größen, neue Vorschläge, andere Farben, passende Höschen. Man kommt sich fast vor wie ein VIP, «Sandra just left the fitting room …» — Ich fühlte mich super betreut und habe mehr gekauft als geplant. Die Qualität ist gut, die Preise günstiger als gedacht.

Lilia and Breanna are awesome bra fitting experts! They were able to size me to my correct bra size! They were ultra sweet and extremely attentive during the whole process while juggling the rest of the clients in the fitting rooms!

The bra fitting ladies are so nice! Bree? Not sure how to spell her name, but she was extremely helpful (& pretty). She came into see me & help me AT LEAST 10 times in the fitting room.
There was also another really nice girl, I forgot her name but she was African American? I believe?.. She was fantastic as well.
They need a tip jar here. Seriously. The customer service is amazing. They never have the bras I want in my size at the store but the ladies make up for it (:

Customer service was great!
Even with the long lines and huge amount of customers the employees were great. And anybody that knows about the semi annual sale knows what i’m talking about.
Will definitely come back! Thanks ladies :)

PROS:
— large store
— PINK section in store
— customer service is better here
— in the Westfield mall
— seating area outside for people who don’t like to shop in here lol
CONS:
— merchandise is always messy
— hard to find sizes
— larger sizes are always available
— some employees have attitudes

Der Satz «it’s not you, it’s me!» hat niemals besser gepasst als zu meinem letzten Besuch bei Victoria’s Secret. Bei meinen letzten Besuchen bin ich eigentlich immer etwas enttäuscht gegangen, weil mir entweder alles zu bunt und glittrig war und noch dazu passte nichts so, wie ich es mir vorgestellt hatte. Mittlerweile weiß ich aber, dass ich das Problem war. Die VS Filiale im Westfield Shopping Center hat eine riesige Auswahl und eben Service, den ich mir wirklich in Berlin bzw in Deutschland allgemein wünschen würde. Ich stratzte mit meinen Standardgroesse bewaffnet zur Umkleide. Dort begrüßte mich eine freundliche Mitarbeiterin mit der Frage, ob ich schon eine Groessenkarte haette bzw ob ich schon vermessen wurde. Nope, bisher noch nicht. Also machte sie sich gleich ans Werk nd schlug mir eine andere Größe vor. Sie verließ meine Kabine, um sämtliche BH’s in der richtigen Groesse zu besorgen. und siehe da, alles passt wir angegossen, sodass ich echt in Betracht ziehe alle anderen BH’s, die ich noch zuhause habe, direkt in die Tonne zu kloppen.
Ich hatte also sozusagen eine Offenbarung bei Victoria’s Secret und kann es jeden empfehlen sich mal vermessen zu lassen. Wenn es voll ist, läuft es sicherlich auch mal anders ab, aber schaut mal rein!