Vespa San Francisco

I highly recommend Pete and his team at Vespa SF! When I bought my Vespa he took the time to make sure that I was well educated about buying a Vespa and that I had the right bike for me. The man truly lives and breathes the Vespa lifestyle. Once you own a Vespa you’ll see why. After having such a positive experience buying my Vespa from Pete, when it came time to sell my Vespa, because of a work-​related move, I went back to Pete to help me sell the Vespa. The experience on both ends of owning the Vespa could not have been better. Anyhow, I’ll miss that Vespa. Thank you, Pete! I owe you big time!

I came in here looking for a Vespa. Pete answered my questions and even let me test drive the Vespa. He was knowledgeable, helpful, and delightful to speak with.

Right before going on vacation I brought my 2013 GTS 300 Super (3250 miles) for its scheduled service. These guys discovered a blown a cylinder ring that was leaking rust-​colored coolant, which isn’t really the thing you want to hear — certainly not on a bike that’s just about new! I told Mark in the service dept. that I didn’t necessarily feel responsible for it… like it might be a factory defect. He said, «This isn’t your fault. Let me see what I can do.» With what I’m betting was an elegant pulling of strings, Piaggio agreed with him.
The bike was done when I got back from vacation, and I was expecting to pay for the service as Vespa SF/​Piaggio were taking care of the rest. NOPE. Mark said because of the rarity of the failure (estimated 1 in 40−50K) they lost faith in the original engine and thought a fix might be only the first. Instead, they had replaced the old engine with one that had 1000 miles on it — and performed the scheduled maintenance on that.
My total cost: $ 0
I’m a chef and hospitality consultant, and THIS is how to do sales/​service — via relationships.
I can already tell you I’ll never mind a dollar I give to these guys for anything. Vespa/​scooter products are the same no matter where you buy them, but the guys and gals at Vespa SF are as rare as it gets.
Cheers to Mark n’ Co. in Service, and Pete n’ Sophie in Sales, along with the rest of the crew for taking care of me so well. See you in 1800 miles. Oh, and on the group ride this weekend!
James

Awesome customer service by Don, Pete, and Sophia. I highly recommend buying your new motorcycle or scooter at the Vespa Pine Street location. Friendly, courteous, and prompt attention to any questions you may have. Hats off and I am very pleased with my purchase. Thank you for the excellent accommodations and thorough walkthrough.

I bought my scooter here 8 years ago. I love it. Yesterday I went in to have a running light replaced. It just stopped working. The guy popped the cover off, put in a new light, and charged $ 0. Obviously I was thrilled. I have consistently had this kind of experience here. I recommend SF Vespa.

If your Vespa needs service, take it here. They’ll fix it right, fast, and will charge you a fair price. I just brought it back from having a bunch of repairs and they charged me like half of what I expected it would cost. I’ve been going for over three years and it’s always like this. Fast, friendly, professional service, no stress over the charges, and when I walk away after paying, I’m always so happy I have a Vespa because the maintenance is so reasonable… at least if you go to Vespa SF!

This review is long overdue! I bought my LX 150 at Vespa SF about a year and a half ago. I was a little nervous going into a dealership just to do research, worried that I would get pressured into buying a Vespa. Pete and Sophie love all things scooter and were amazingly informative and friendly and anything but high pressure. They patiently and enthusiastically answered all my questions from picking the right size to what to look for when parking on the street in the city. They even offered to answer questions if I wanted to look into buying a Vespa from somewhere else.
The entire experience of buying, owning, going on group rides, getting repairs when my scoot got knocked over while parked, and getting my scoot serviced at Vespa over the last year and a half has been more than worth the price of buying a new scooter. I can’t recommend the team at Vespa SF enough!

Everyone I encounter at Vespa SF is awesome, super helpful and in good energy. I enjoy going there to service my super fun Piaggio BV350. I love that scooter. It handles so well on the highway at speeds and around the city. Come here for honest insight on your scooter needs, really great selection of bikes and super service.

I’ve been to the shop now 3 times and am always pleased with how accommodating the team is there. In short, a great place for all your vespa needs.

I have been a customer here for about 10 years. The excellent sales and service staff are simply the best. I could go into multiple examples where the staff’s knowledge base and skill’s set were demonstrated. Suffice it to say, this is the place to both buy and maintain your Vespa/​Piaggio scooter. All cylinders are firing here!

Professional. Talented (seriously). Serious. Nice. Communicative
At the risk of sounding a bit classic, I wish there was 6 stars on Unilocal now. This has probably been my best mechanic experience ever.
So here is the story:
I called up on a Monday, they took my bike in on a Tuesday morning at 7:30 AM, I walked in and did like we all do when we go to the doctors «I think I have a cold», so I said «I think it’s a fuse, should be a 2 mns fix» Little did I know they had to break apart my entire bike, inspect every single wire ! Took them over 8 hours, Mark from the repair shop called me every day to keep me up to date on the progress.
Finally we reached a diagnostic, and a price. It wasn’t cheap. They had to order a part across the country, and spend over 20 hours of maintenance to mount it. Nevertheless didn’t have a choice so I said yes. Even before I agreed they ordered the part because they didn’t want to waste time and even offered a replacement bike for the couple of weeks I needed it for!
Today, only a week and a half after I brought it in, Mark calls me up and announces that after they talked with Piaggio and found another issue somewhere else in the ignition switch, changed it and it fixed everything! They ended up only charging me for ⁸⁄₁₀ hours instead of the over 15 spent on the bike and even took it for a test run and cleaned up a bunch of stuff that looked suspicious before calling me to give me the good news.
Seriously do not hesitate to walk in this bike shop. I know I will only be taking my bike to them from now on.

Anyone who has driven a scooter will tell you there aren’t too many more fast and fun ways to get around town than on a little moped. Sure there’s much better ways to drive on the FREEWAY than a scooter but I didn’t say Fast n Furious, just fast and fun around the city of San Francisco.
If your heart is set on getting a scooter there’s no brand better than to get a Vespa. And when it comes to where to buy a Vespa there is no better dealer to get a Vespa from than Vespa San Francisco.
The sales team of Pete and Sophie are very knowledgeable about their product. Never did I feel pressured to buy but the friendly and bubbly personalities sold me into getting a Vespa. I could tell they really enjoy what they do. They go above and beyond in customer service.
Vespa SF schedules a Vespa ride for owners once a month. It seems like to me it’s not just about selling a Vespa at Vespa SF, but being a Vespa owner for Vespa SF is like being part of a family.

Shockingly good customer service!
I needed a part for my Fly 150 that I couldn’t find online. Stopped into Vespa San Francisco to see if they might have it. Unfortunately, their parts department was closed (it was a Saturday — I should have called first).
Despite that, super-​nice guy Pete asked what part I needed. Since i couldn’t really explain this obscure piece, he went out on the street to check out my scooter. He ID’d the part and went back inside to see if he could find one.
Good news: He found one.
Better news: He installed it right at the curb.
Astonishingly good news: He said, «This one’s on me.»
Yep, you read that right — my first time into the shop, and the guy gave me the part for which I had been searching (and even put it on the scooter for me). Honestly, I didn’t know this kind of thing happened anymore, especially in San Francisco.
I’ll be back to Vespa SF. Totally great experience that restored my faith in humanity for at least the next 48 hours.
Do yourself a favor and stop in, if only to check out their sweet stable of gorgeous Vespas.

Love this Shop, every time i walk in here my Jaw drops.
From all the Cool Looking Vespa’s to the Exotic Cars. Its every kids (adults) Dream to own one of there toys. Iv’e had the Pleasure of meeting the owner a few times and talking with him since were both Carbon Fiber Fanatics. Super nice guy and really smart and knowledgable in Regards to Exotic Cars and Bikes.
The Store has a very Modern Touch and is alway well kept up and super clean. They have a Really cool Vespa collection as well as parts and Helmet Department. Out of all the Vespa shops that i have traveled to across the USA this by far has the Biggest Helmet selection for scooters.
Pete– Boyo Pete. Super nice, Friendly guy, Amazing knowledge when it comes to vespa scooters and has the biggest heart. He definitely makes your visit worth while. He’s very honest and up front with you about your purchase, even if your just looking around he loves to give you ideas and share product knowledge with you. Makes you feel like your at home when talking to him.
There’s street parking as well as an underground garage at this location so if you forgot quarters don’t worry they got you covered.

Just took the bike in for maintenance so this updated review is on actual service from the service department.
A few days ago I was out running an errand with my bike and found my oil dipper/​cap had popped off during the ride, perhaps on a speed bump, and there was oil everywhere. Weird, never heard of that happening to anyone. Long story short I troubleshot the problem on my own enough to refill a significant amount of missing oil and took it to Vespa SF to replace the dipper cap, get an overdue spare key made, and get some overdue maintenance done since my 2007 Vespa GTV 250 has about 8k miles on it.
The shop itself is super active with lots of Vespas and classic cars being worked on with very professional looking equipment. Vespa SF is also «Cars Dawydiak» which is the reason for all the classic cars in the showroom and service department.
They were thorough, even looking into a low speed 1 handed wobble I had reported. They gave it a full maintenance, changing belt, oil change, and tire pressure. They called me to review their findings and were patient with my questions. They found the rear brake pad was ineffective due to the oil spill and replaced it and found missing bolts on the valve head and replaced those letting me know the valve sounded a bit louder then normal. They asked if I had done any adjustments on the valve, I had not but appreciated their investigating the issue. To avoid a more costly inspection on the valve they let me know what noises I should look out for incase it became a bigger issue.
I got my tune-​up and replacement key all under 36 hours (it would have been same day without the additional break pad and valve head bolts work) and am very happy with the service.
I asked about getting my other Vespa a 2009 LXV 150 serviced even tho I bought it in NY and they said that would be no problem, they do service all Vespas not just the ones they sell. This is different then what other reviews have said, maybe their sales team and service team have different opinions on this? Or maybe they only service modern Vespas? In any case I look forward to getting my other bike looked at with Vespa SF because I know they will do a very thorough and professional job.

The fact that you’re reading a review for a Vespa dealership, as opposed to Honda, means you’re chasing an intangible essence and value more than strict form and function. Be it the Italian vibe, sex appeal, nerd/​quirky factor, design, or love of Roman Holiday, something about the abstract concept of Vespa is reeling you in.
As such, I urge you to select a Vespa shop with your personal values in mind. Take it from an overly analytical, cost conscious consumer. If you want the best overall VALUE, go with SF Vespa. If you want the lowest PRICE, rent a Uhaul and drive inland.
My experience with SF Vespa, and Pete and Tyler in particular, was nothing less than supercalifragilisticexpialidocious. Straightforward, honest sales people like Pete and Tyler really do exist — though likely as rare as unicorns and double rainbows — making this dynamic duo akin to a DOUBLE UNICORN.
Pete worked hard to get me the right scoot for my budget and lifestyle and tirelessly answered a zillion and one questions. He’s an absolute gem of a human, and his lessons jam packed with information essential to any new scooter rider. Within an hour, I was off riding around town and cruising across the Bay Bridge on my new Primavera with my body guard on wheels, Pete, riding right beside me. It was glorious and riding a Vespa is an absolute riot.
After you purchase, rest assured that these guys won’t pull a Jekyll and Hyde and immediately forget your name. Au contraire. They’ll welcome you with open arms to the Vespa community and watch your back. I could go on, but I’ll stop here.
CLIFF NOTES: SF VESPA = THE ABSOLUTE BEST. PERIOD. NUFF SAID.

I just bought a Vespa for my first time and trading in my buddy scooter. Pete was helpful, not sleezy and generally made the purchase very easy! The finance guy (don’t remember his name) was also very lovely. All around great guys and made buyingy new scooter fun!

Buying a new vehicle can leave you covered in the slime that drips off some sales reps. This is NOT the case with Pete from SF Vespa! He knows his bikes and is so wonderful at customer service, you don’t get sold to, you get catered to. He listened to what I wanted, and presented what turned out to be an awesome alternative (I wanted a scoot that is no longer available in the US).
Pete had me out on a test ride just minutes after I arrived. He valued my trade-​in higher than the Kelley Blue Book trade value!
They offer additional items like Gap coverage, extended warranty, and tire repair/​replacement packages, but there’s no hard sell on these at all. I got good info to make an informed decision (for me, extended warranty makes sense). I truly had a great experience! I was out the door on my new ride within an hour.
Perk Alert: they have Vespa loaner scooters for when you need service!
Coolness Alert: they have group rides out of the shop!

Best customer service — hands down! We lived in Hawaii from 2010 — 2012. Decided to take the plunge (at age 50) and get my motorcycle license so I could get a Vespa. (Husband has 3 Harleys… so it’s a bike riding family!) The Harley dealer in Hawaii is also the Vespa dealer. They wanted two thousand over the MSRP cost of the LX150 that I had been drooling over. It was the pink one! The limited edition awesome pink!
They only had one, and I began to check out other Vespa dealers to see if theirs were the same price. Then I found Vespa San Francisco. OMG! Pete Surber was incredibly professional. Got the deal done. The out-​the-​door price was ridiculously low (and appreciated!) But how to get it to Hawaii from San Fran? I learned that the Honolulu Freight Service could pick it up at the dealer in San Fran and ship it to my front door in Hawaii for $ 300. Well, that was awesome! Pete took photos of it being loaded onto the Freight company’s truck. Soon, it was at my front door.
Pete made the paperwork easy… faxing back and forth. All done in one day. I don’t what they are paying him, but it’s not enough. He is the reason that I got my pink scoot and I am grateful for his professionalism and personable demeanor.
So there is NO reason why anyone, outside of San Francisco, shouldn’t consider getting their Vespa at Vespa San Francisco. Even now, as we have moved to San Diego, the Vespa dealer here is not NEAR the professional, experienced team that San Fran has. My husband (Mr. Harley guy) and I are thinking about getting two Vespas that have more power (to take on the freeway) so that we can travel together up and down the coast of California. We will test drive some here in Southern California, and buy them from Vespa San Francisco. Customers for life!

I love this place and Tyler James and Pete have been helpful and Amazing. They are both classy helpful and make everything as easy as possible. I went and rode ALL the scooters for about three hours. Then I made a decision and Pete dropped off the scooter. I signed the paperwork and I had a new 300GTS. Same thing the second time I sold my Aprilla scooter and the next day Pete showed up with the black 300GTS SUPER. OMG GOSH DO I LOVE THAT SCOOTER but it gets better PETE jumps on our 300 rides it back they service it had deliver it with a new seat the next day on there truck.
The matching backrest for the top case came in two weeks later and Tyler James road out and put it on my scooter.
These guys take all the worries about buying a Vespa, servicing a Vespa,
If you ever wanted a amazing scooter
Call SF Vespa they are amazing,