US Post Office

This store is the worst. It is stupid and terrible. They tole me to buy the box which can ship to China, and when I had packaged it and brought it to this store, they tole me that I cannot do it. Their work Had wasted my time and money.

Enough is enough. After a series of packages have come up missing (three in total over the past 6 months) I have found many similar reports for this USPS office: missing packages which are scanned/​tracked as «delivered», no slip left in the box upon missed attempts, no satisfying response from staff when attempting to locate missing parcels, indefinite delays and property loss… Discounting the possibility of fraud or theft, these complaints fit the prevailing narrative, that there is very little accountability for the services provided here.

Our checks, gifts and statements have been disappearing since November. Our mailboxes in the building have locks, only delivery and the addressed have the access.
This week, even certified mails were delivered seal broken and open!
The postmaster has not taken any action to the concerns we filed.
Anyone has same concerns? Please post your reviews so that we can raise enough attention!
Update on 3÷20÷16
Another «Financial» document was delivered partially open this week. Avoid using this post office if you have another mailing address such as work.

Why do you have a phone number if nobody ever answers the phone?
changing my rating to a 3. upon my visit, the lady who helped me was quite pleasant. she informed me that the phone number listed did in fact not work, but it was requested to be changed on Unilocal months ago. so the fault is on who ever was supposed to make this update.

I wonder if I can select preferred delivery /​shipper to be UPS… USPS is a joke and seriously while «eating» $ 250.7 million of US budget (2.8 percent increase from the 2015) they fail over and over with the simple task of actually delivering your mail.
This sector should have been privatized long time ago.
Today I got a notification that my shipment was delivered in my mailbox. Meaning postman actually scanned the barcode on the package. I went to my mailbox — nothing! Went to the office and they couldn’t give me any comprehended answer said «come back tomorrow» yeah, right — you charge me extra to make sure I get delivery on the day I scheduled but i have to come back tomorrow?
Want to read more about the USPS budget for 2016?
And here is the revenue and expense reporting

Much faster and friendlier than before! I remember a few years back when every visit to this post office would equal 20+ minutes in line and a grumpy teller. Don’t want to jinx it, maybe I’ve just have been getting lucky…

For whatever reason, this is my home post office. I think in reality the Geary/​21^st Ave should be my home post office but I digress…
Though some individuals here are kind, there are a lot of things that bug me about this office.
1) They don’t look that hard for your packages when you go to pick them up. I’ve had one worker tell me on more than one occasion to call the Postmaster at the main Geary/​Fillmore office to «locate my package», who once I finally get her on the line tells me my package is at the Geary/​Parker office after all. What a waste of my time…
2) Lately, as in the past 2 – 3 months, they have had this REALLY annoying habit of not leaving my package slip the first time they stop by and we aren’t home. They leave it the next day. When I should be picking up the package. I then have to go online, write down my long tracking number, and bring it to them! I’m doing your job for you! And like clockwork, the package slip will be dropped in my mailbox the second day. You could have redelivered it at that point!!! UGH.
3) They regularly only have 2 – 3 staffers working when there is a line of 20 people out the door. And they go sloooooow. Like they don’t care about their jobs. «Just here to collect my paycheck, idc how long I take!» is the mentality here (for some employees). Like I stated previously, some of the workers are nice and efficient. Others (you know who I am talking about) do not work efficiently.

The female worker Grace need to learn how to respect her customer!
I was there just now to drop off 2 stamped mails at the counter. I wanted to ask her a simple question when she noticed the stamped evelops, then she started question me «Why you have these…» I let her stampled the the mails as she wanted! Then I felt I didn’t like her attitude. She also refused to let me have the my mails back once she had them in her hands! I told her I didn’t trust her and I wanted to have my mail back! I would rather drop them in any of the mail box on the street!

I had gone from the USPS in the outer richmond to FedEx since the line was way too long and the place was making me claustrophobic. Turns out the FedEx doesn’t deliver the stuff to PO boxes without an actual address or something. I had to mail in my diploma and CRC mind you, so I was freaking out. I realized there was another USPS down the block from FedEx and I waited in line. This asian woman kindly addressed all my crazy questions and assured me I can just drop them next to her after I was done filling out all the information. I enjoyed that there was a long table for me to do some work on in peace and triple check everything. I dropped them off with her and gave her a smile and was on my way. It was a better experience than the one in the outer richmond to say the least. Then again, I’m aware it’s a love hate relationship with any USPS place and if you find a gem of a worker like I did, it’s always nice.

This is my home post office so I have to come here pretty frequently to pick up packages. The folks who work here have always been courteous, informative, and helpful. The lines can be long during peak hours but I’ve never had to wait an unreasonably long time.
When someone comes to pick up a package, the worker always asks if anyone else is picking up, and retrieves all of our packages together. This is a really friendly thing to do and saves everybody a lot of time!
Minus one star for the appearance of the place, which is not just industrial but also clearly unkempt. Dusty, unmaintained window displays, posters falling off the walls… it must be a really depressing environment for the people who work there.

Terribly slow, inefficient, depressing environment and very indicative of this corporation missing the mark on creating a culture.

Usually pretty busy with lines, but the staff is friendly & they could probably use a bit more help.

I dropped off a standard priority mail package that I pre-​paid online in hopes to skip the line – this was around 9:00am. (I placed it exactly where a person behind the counter told me to put it.)
Throughout the day, I checked the tracking number online to see if they had scanned it to verify that it had been accepted. There was no update, so I called the office to see what had happened to it, scared that it had been lost.
No one picked up the phone the entire day. Unfortunately, USPS tries to encourage online ordering, but more time is wasted from their customer service reps trying to explain where my package has been.
My package was not «accepted» until 6:00pm that day, and therefore did not leave until the next day. I think if I had stood in line, it would have been accepted earlier, and perhaps would have arrived at the destination earlier.

!!!NO STAR NO respect for our STARS&stripes
This supposed US post office flies the American Flag @ ½ mast daily? and actually just recently replaced the ratty and torn flag with a new one… appreciative of the latter improvement at least–
I live and shop in the neighborhood and asked several merchants on the block about it and not only did any of them not notice, but they did not know what a half mast (staff) flag meant…
I am posting this especially for anyone who lives here in the USA and would like to know and anyone else who is curious.

was able to pop in and out within 5 minutes. no doubt the rains kept people away.
brought stamps, mailed letters. 3 «tellers» open, service was quick.
plenty of metered parking in front.

This place actually takes steps to speed things up and run more efficiently. This is something I have never seen in a post office before in my life.
Here, they pull people with just pick-​up slips out of line to handle first, and they also have a worker go through the requests for the rest of the line to begin processing before you even get to the window — unheard of! Thank you Geary-​Anza office for setting a new standard.

They actually had a worker going to each person in line to help prepare us before we got to the counter. I’ve seen this before where they deal with all the package pickup people at one time, but in this case the guy was actually helping each person decide what type of delivery service to use, etc.
As for counter service, I was sending certified mail and left my mail receipt at the counter. I came back about 4 hours later and the clerk was able to recover the receipt for me, which was a great relief! I didn’t get any attitude during the whole process either.

Nice spot for a USPS Facility. Whether you a letter or other items that needs to be shipped immediately, then you found the right spot. Applying for a US Passport for the first time? Renewing your passport? They do have the right forms you are looking for. Bonus points for having these resources available.
This USPS facility is open on Saturday as well. Convenience for consumers who are running postal errands on a Saturday!

Boy am I surpised to read some of these 1 and 2 star reviews.
This definately isn’t the biggest, brightest, largest, post office in the are with a ton of services. But what do people expect for a small neighborhood post office. It has everything I need — free priority mail boxes, PO boxes, automated machine for sending packages and buying stamps, drop slots for stamped mail, etc. They have 4 mailboxes outside for after hours drop off.
And often they keep a roll of packing tape on the counter for cusotmers to use to finish taping up thier boxes or packages — at leat it is there until someone steals it. Now what other post office have you been in that does that. And the last time I asked the guy at the UPS store if I could borrow some tape to tape down the flap of a box, he told me where it was on the shelf for me to purchase it.
The mail is picked up and delivered efficiently. If I drop a letter in the box Sunday night it is usually in New York by Tuesday, Wednesday at the latest. Now I know the whole system has to work for that to happen, but it all starts here where I drop it off. That tells be that they are working efficiently behind the scenes.
As far as the lines — every post office has lines. Over the past 2 years I have been in P. O’s in Dublin, San Ramon, San Jose, Fremont, San Francisco, and several other cities in the Bay Area. I have waited in line at every single one of them, even if I show up right when they open. So why would someone rate this place only 1 star because they waited in line.
And yes, a couple of the employees aren’t the friendliest — but I don’t go there for idle chit chat. I go to get things done and they do just that.
So they are 4 stars in my book.
Why not 5 stars, it is a small and dingy building and the stamp selection is usually limited.

I really like this post office. I really send a boat load of stuff out through this office. The one lady at the far right service counter is awesome… she knows her stuff and is always friendly, helpful, and efficient.
I do understand the dislike of this outpost… think soviet super market circa 1975… look it up. Disengaged workers that dont give a rodents rear… but that one lady… makes up for all the rest.