UCSF Primary Care

I’m unsure how the primary adult care is, but I CAN say that if you have a child and need to see a pediatrician, do NOT see a family practitioner. Between the lack of knowledge, lack of strong communication, and bedside manner, it’s best to go to another practice that offers pediatricians.
I’ve seen two different doctors for my toddler and been greatly disappointed.

This is the best medical office I have been to in all my 66 years. From check-​in to exam to blood tests, the process was organized, efficient and the staff was super-​competent, super-​organized and super-​friendly. Wait time was almost minimal.
Special compliments to Dr. Kristen Pellegrino for her smarts, warmth and patience. Unlike most frenzied primary-​care docs, she acts like she has all the time in the world to discuss issues and provide sensible advice. Her physician’s assistant was organized, thoughtful and, by far, the best phlebotomist ever. He wields his needle painlessly.
I agree with other reviewers that the hold time to make an appointment is far too long. But the wait proved to be well worth it.

I went to CPMC (and before that, Children’s Hospital) since birth but I was getting less and less satisfied with them. Every time I’d have a problem, I would leave feeling like I knew even less than when I came in. I finally decided to change doctors, and this office was the nearest to my house.
I have been here a few times and the office staff is awesome. They are really friendly & helpful. When I’ve called in the morning, I have always been able to get seen the same day.
the waiting room is very small and the practice is shared with pediatrics so I worry the waiting area is pretty germy. But it always looks clean and they try hard to get people back quickly.
The doctors seem a bit rushed, but they are always willing to make time for you. I came in for a 15 min visit once and broke down crying. The assistant told me the doctor would not have time to talk to me about my anxiety issues today and I would need to make another appointment but when the doctor came in, she asked me to wait 30mins and she could give me all the time I needed, which I really appreciated.
As I was waiting on the last visit, I heard a doctor saying to book a woman who was very ill tomorrow during her lunch since her whole schedule was full. So they obviously go above & beyond to help when necessary.
I have felt a bit pressured to get flu shots and take medications that I’m not sure I’m comfortable with at the moment. As if no means maybe to them. But otherwise have had good experiences and have not left empty handed with no idea what is wrong or how to treat it, or even what the next step is, like I have from CPMC too many times.

How is it possible that this place is even in business if they can’t pick up their freakin phones after waiting for 1 hour! For new patients, you’re screwed because they will never talk to you. They leave you on hold until you turn several years older! It’s impossible to establish care here. Their loss!

I am happy with my care by Dr. Kwok. The only problem is making am appointment. The waiting time on the phone varies between 10 and 30 minutes.

I was just about to switch to cpmc after months of no diagnosis, rude and insulting doctors and feeling completely uncared for by my old primary at ucsf womens health. Decided to give ucsf one last try. I got my appointment same day with dr. Gu! She was incredible. First out of 30 doctors in 9 months who actually made me feel like I mattered. Definitely staying here!!!

This review is for Dr Kwok at UCSF primary care dept at UCSF hospital., in San Francisco, Ca.
I found UCSF primary care when I needed to relocate to San Francisco, Ca.
Let me start off by saying that Dr Kwok and his staff are very kind and courteous.
Dr Kwok is very caring & compassionate. If you have a certain a issue Dr Kwok will try everything he can to get to the bottom of the problem. The office is impeccably clean too! So if your looking for that caring Doctor then look no more! Give Doctor Kwok and his staff a try, you won’t be disappointed. «A big thank you to Dr Kwok and his staff at UCSF primary care! »

I was a bit apprehensive when I came to UCSF but ive had nothing but great experiences with UCSF Primary Care. My main concern when I initially came here was gettin referrals to Specialists & my PCP made things happen right away.
I love everything about UCSF, from accessing the MyChart features online, the Flexibility of being able to navigate through their Medical Care & Centres, the spotless Campuses & the Shuttle Service.
I love that it’s so upscale & professional. I like being around the UCSF Students & Professionals. I am V happy with them & its nice NOT to be around homeless people & people from dangerous neighbourhoods (TL)…
I trust UCSF & turn to them with all of my needs!

UCSF really sucks for lack of better words. My husband went there thinking he was going to see the best drs. A year and thousands of dollars later, he has no diagnosis, is in tons of pain still and with no care at all from the doctors. Wouldn’t trust my life on them or recommend to anyone!!! You dont always get what you pay for!

I am impressed by this place, which is rarely the case with a physician place.
I called a week ahead for an appointment and was told I called too early! They apparently prefer that we call the same day.
The day of the appointment the physician was a time (that usually doesn’t happen with physicians) and the physician was extremely helpful. Not just trying to please me or having me come back but really trying to do his best to answer my questions/​concerns and to get me all the tests needed for that. Without over prescribing, I believe.
Then once I got the test results he was very communicative and had great insight as to what kind of follow-​up to do. But again in a well balanced way between getting answer but not over doing it.
I like this place and hope it will stay that good.

Same day appointment impossible. I did get the same day appointment when they thought and confirmed I had a shingles outbreak. But that did involve a decent wait. Dr Martin is very nice loved her.
Recently in car accident where airbag deployed noted situation. Earliest possible appointment a full week later. Made it, thought about it. If I’m okay a week later, I doubt I’d need the appointment. Oh wells. Cancelled that one. Debating on braving long wait at acute care.
Don’t get me wrong great doctors, system is just screwed up. They suggested I call the next day and try same day slots.
I had Kaiser about 6 years ago. Same day appointments all the time zero problem.

This review is about the clinic itself and not the doctors. My son goes here and we’ve had nothing but good experiences, so I switched my PCP for the convenience. It’s a new clinic claiming to be focused on improving UCSF’s bad reputation for primary care. This pretty much means they are supposed to be making it easier to get in and see a doctor. Not so.
Same day appointments: I called at 9AM and that was too late. You have to call right at 8AM, and they say the appointments are always gone by 8:20.
Regular appointments: I have a semi-​urgent need to see a doctor, and the soonest they can see me is in two weeks. TWO WEEKS! Their website specifically brags about not not needing to wait weeks to see a doctor.
I like my pediatrician here too, but if you call with a question, there’s no way you can actually talk to her. You only get a same-​day callback from a nurse, and if you want to talk to the doctor, you’ll be told that the nurse will talk to her for you and call back (not that she does).
When we met the pediatrician, she claimed that they would be expanding the staff and demand grew so that getting appointments would continue to be easy (it was really easy to get in and see her initially). It may still be true for pediatrics but sadly they have not followed through for adult primary care.

I recently went to get a check up here with a new doctor, Dr. Martin. I was nervous as most people are when seeing a new doc, she was great! Listened to every concern and gave me great insight. She addressed all my questions and was just awesome all around! I feel that she went the extra mile to make me feel comfortable. I’d also like to add that Arlene the LVN who admitted me was excellent, the blood draw and shot were painless!

Dr. Huyen Cao is an excellent physician. She is smart, conscientious, helpful, and realistic about treatment and patient expectations. I have seen her for both standard examinations and for acute issues, and she handled both with equal aplomb. I highly recommend Dr. Cao and her friendly staff to anyone seeking a primary care physician.