U-Haul Company

This guy was really awful to deal with. We made a reservation and set the pickup location here. We were not notified of a location change (which uhaul told me was the responsibility of the specific location). When we arrived, the guy just ignored us and instead talked on his phone and said «it’s not here». After a while of constantly asking for help, he finally just said call the 800 number. Honestly one of the worst customer service experiences I’ve ever been a part of.

This is a zero star review. Why? The store never opened at the time specified! We had a reservation for a uhaul at 9am and no one showed up. It’s 9:30 now and we literally have to leave to another location to pick up a truck.
Avoid at all costs.

I reserved a UBOX which was scheduled to be picked up from San Bruno CA on 6÷13÷2015 and delivered to Renton WA 6÷21÷2015, and finally to Issaquah WA on 6÷22÷2015 (today).
After several phone calls this morning with uhaul staff in Renton, it was discovered that the Ubox still has not left San Francisco.
This was completely alarming to me since our belongs that we depend on and need to live will now be without us even longer. What is worse about this situation is that no one has reached out to us with any kind of explanation as to why this has happened. Had someone simply reached out to us sometime in the past 5 days, this issue could be have been worked out. Instead I’ve been bounced around from call center to call center, only to be told the manager is not available or that someone will be calling me back. For the record, I have received zero phone calls or correspondences from Uhaul. I have been the one reaching out every time and still have not received any explanations or dates as to when, if ever, I will see my belongings.
At this point I am very frustrated. I need to speak with someone as soon as possible. I feel since there has been no follow up and since I have no idea where my things are that I might be forced to take legal action. I can only hope you change your customer service so that others will not have to go through the same thing.
sincerely reservation # 20 059 904

These people are thieves! They charged me almost DOUBLE what Uhaul advertises on their website (the whole reason I went to buy boxes here) then refused to give me a receipt. I asked repeatedly and he told me he needed an hour to ‘make’ one. I started feeling really uncomfortable and left, thinking it couldn’t be that much money. I went home and looked up what the price should have been online and he overcharged me by $ 60!

This guy will try to scam you by saying there was damage on the truck when there isn’t. We returned our truck 15 minutes before they closed, and he was too lazy to go out and check the truck for damage. He called us the next morning saying there was damage, which is a lie, and said, ‘I was closing up the shop, I couldn’t check for damage last night, but this morning there was damage.’ So either:
1. The truck was damaged overnight in his sketchy neighborhood, or
2. He’s trying to scam us out of $ 150 by making up a false damage report.
Since his Unilocal reviews are terrible, I’m going to assume it’s #2. If he tries to charge us, I’m going to refute the charges with my bank & U-​Haul corporate, and let them know just what a scumbag he is.

I am not the type to write review and bitch about everything, but this one is so bad, i feel threatened. So, i thought i should share. I second the review before me… if there was negative star, i would have picked that.
The owner of the corner store, also the uHaul agent i suppose, was extremely rude, he was unhappy that I marked all the truck’s existing scratches and dents on the paper and declined insurance when I picked up the truck. When I returned the truck the next day, he and his employee or brother insisted there was a new dent where a damage marker (a sticker with a black cross” was clearly on. When I pointed out the damage marker was there showing that it was a damage from before, he said that he knows his truck and this was a new damage and called me a liar, BUT, he will let it slide this time, so long that I shut up and be appreciative. This is like a gangster uHaul, the experience is unbelievable, and I probably would never rent from uHaul again, given that this is my first try, and it was not just bad, it was a scary experience.
Now that i have read all the other reviews, it all makes sense now, they are trying to ran an insurance scam, and when they failed to do it because you are cautious, they get real mad and threaten you in broad day light. Amazing!

I’m so thankful there was a place to rent a truck right in the neighborhood! I had a personable experience, it was efficient and pleasant. Truck was fine (a Uhaul, nothing special). Nice to support small local business!

Rented a UHAUL this morning 11/​30/​2013. When I arrived the UHAUL was waiting directly in front of the store ready to go. He was very enjoyable to work with. I walked in and within ten minutes I was on my way. My estimated price was the exact price of my bill. He read and explained all the policies very well. Overall he exceeded all my expectations when renting a UHAUl. A++++ customer service. His attitude was very pleasant and had a smile the whole time. I would highly recommend this center for rental in the city. I will go back every time I need one!!!

I was expecting an actual Uhaul facility — with a sign, and a lot. This was a liquor store. Customer service was, well, what you would expect from a liquor store. Customers buying tallcans and candybars (and the lady arguing about how much change she should get back after buying her lottery ticket) were constantly disrupting the transaction. Which is probably why the clerk had entered the original van mileage incorrectly into their computer system so that when I returned the vehicle, it showed I had driven more than 300 miles. My paperwork clearly showed I drove 8 miles, but for some reason their solution was to argue about it between themselves for an hour while I stood there. But honestly, that was not even the beginning.
Driving the van I started noticing an itchy throat and my moving buddy started coughing. After making the move and returning the truck, we noticed our clothes were covered in tiny shimmering particles and another friend’s skin was rashing up. We discovered after some research that it was fiberglass particles — dust composed of tiny strands of glass. Not only were we covered in it, everything I own was covered. Turns out the van was never cleaned properly after it was used to transport fiberglass (I don’t see how a couple liquor store clerks would be able to properly clean these vehicles anyway). Many showers and eye rinses later, I called some cleaning companies and they told me that this stuff is really hard to remove and that I may just have to get rid of anything that’s not solid and able to be wiped down.
Essentially my life has been turned completely upside down because of this. Everything I own is contaminated and not guaranteed to be recovered. I’ve been technically homeless for the last few days and only using/​wearing items I’ve borrowed or purchased since the incident. I’m pursuing reparations from Uhaul and they’ve been cooperative so far, however I shall have to wait and see for exactly what they are willing to cover.
In conclusion, this place should NOT be in operation as a uhaul rental facility. As a liquor store — maybe.

I booked my 14′ U-​Haul truck online for a cross-​town move. Pick-​up was painless and drop-​off was easy too. Total distance traveled was about 10 miles and I had the truck for 6 hours. I also rented 24 furniture pads. Total cost including a $ 14 damage waiver and tax was $ 82.00. I would rent from here again.

They have extremely poor customer service skills and failed to reserve my rental that I booked a weeks in advance

I don’t write bad reviews.
I believe in supporting local businesses, and giving people the benefit of the doubt.
But this place is getting one, as they truly deserve it.
Either they are completely inept, or scam artists.
I’m not sure which is worse.
If you are desperate due to location, and do rent from here, make sure you call Uhaul’s corporate office and lodge a formal complaint after these guys overcharge you.(which they will)…Uhaul will call you back and reimburse you (assuming you are lucky. They did for me.)
I read all the negative reviews, and figured I’d take a chance.
Never again.
So I go in to pickup my uhaul cargo van that is reserved…
and I have to wait ten minutes while a constant line of customers buy their beer, cigarettes, and snacks. I finally get up to fill out paperwork.
The condition of the van is atrocious.
Its unwashed outside and inside… and there are problems all over it.
I mark down every problem I can find on the damage slip so as not to be charged wrongly.
I go back in to pay, and my card won’t read when he swipes it…
(its old) so I ask for a slip of paper… trick Iearned from the grocery store.
He takes a peice of tape without asking and tapes it to my credit card.
He swipes it (no result)…then pulls off the tape
(my digital magnetic strip coming off with it.
No apology whatsoever.
He ruined my card.
He had to manually key in my card.
Fast forward 2 weeks when I return the van.
The small side mirror has been shattered somehow during my rental period.
I call Uhaul and ask for how much a replacement will be, and am quoted «around 25 dollars» So I am confident its not a big deal.
On returning the vehice the owner says «Well you bought the insurance right?»
«yes.», I say.
«Well, then it’ll just be $ 150.00», he says.
I say, «I called Uhaul earlier and they said it would be about 25 bucks… You can’t just charge the maximum copay amount of 150 because you can… is that what you do… Just charge the customer the full amount you can?»
(long silence as he thinks about his answer.)
«I’ll call the office and see how much it will be»
«Thanks», I say.
He disappears up a ladder for 20 minutes.
On return he says They said they have to replace the entire mirror, and it will be 256 dollars… so I charged you just the 150.00
I ask who exactly he spoke to.
«Head office» he says. «You can call them and they call me», he says.
So I did.
Actual charge was 56 dollars.
So they refunded me the 94 dollars that the owner of this location deliberately overcharged me.
When I spoke with Uhauls corporate department, they said they were aware of this guys’ tactics and I wasn’t the first to complain.
(and I won’t be the last so just a heads up, yall.)
The lesson here is don’t rent a Uhaul from a hole in the wall liquor store.

Booked a truck over a week ago for pickup in SF. they just told me ‘oh sorry we dont have a truck, you have to go to San Jose to get one’
No.
Then after 20 minutes of shouting, they told me I could go to concord. Fine. ‘Where do I drop it off?’ ‘oh we dont know, you only find out when you book the truck.’ ‘so its possible you could send me to san jose to drop it off.’ ‘yyyyyeah.‘
After threatening to sue them for fraud I got to drop it off in san ramon and extra miles.
Never using them again. My only regret is that there isnt a zero stars on Unilocal

Well, you guys have effectively freaked me out. I made my reservation to pick my truck up here, and was looking it up on Unilocal to make sure it was the location I was thinking of.
It was, but these reviews made me call UHaul back to cancel. I decided to go with another location.
Thanks Unilocalers.

Total disrespect, rip off, old trucks that will brake on you and be sure they will find a scratch on the truck to charge you for. Do not forget that if you late even 5 min they charge you.
My advice DO NOT EVER RENT trucks from these guys. Save some nerves, time and money.

Renting a U-​Haul from here is a less than spectacular experience. I made my reservation online, and called to make sure that they had vans onsite, because a look on Google street views made me wonder what the hell was going on with this spot.
Picking it up was uneventful, the guy in the store was friendly, and apologetic about the slow system. It was very slow… he rang through five or six other customers while I waited for the paperwork to be processed.
When I got to the van, it was the dirtiest, most dented U-​Haul I have ever set eyes on. Fine. Whatever. We were just moving stuff, and it ran okay. I returned the van the next morning, and a different man was working at the shop and accused me of being in an accident. I told him the dents were already there, and I had the paperwork to prove it. He brushed me off and said, fine. It must have been the other van.
He processed my final charges (again with the slow system). I had a question about the bill, and he slapped a calculator down in front of me and said: Here. You figure it out. Um. My boyfriend was there and asked him to do his job and figure it out. Turns out the math was right, but jesus, I was just asking.
Only rent a van from these guys as a last resort. Stick to groceries and booze and be on your way.

I should have listened to the negative reviews on Unilocal.
I was hoping that I’d be able to help these guys out by giving them 5 stars after a hassle-​free experience, but that wasn’t the case.
They had me sign the paper work and check out the van and mileage, which was all fine. They mentioned that I need to bring it back with as much gas as I got it with, which was a little under ¾ths of a full tank.
HOWEVER, they didn’t bring to my attention that on the piece of paper that I signed actually showed slightly more gas in the tank than the amount that was actually in the tank. I just dismissed the meter as reading slightly under when I got the van and went about my business.
I drove the van a total of 10 miles, and for good measure, I put $ 5 worth of gas in. The gas gauge didn’t seem to change from the moment I picked up the van, to using the van, and then refilling it.
When I got back I was charged $ 78 instead of $ 38 because of the gas fee bringing adding $ 40 to my bill. How could I explain that the gas gauge was at the same amount when I picked up the van as when I returned it? And how is it that $ 5 wouldn’t cover 10 miles of gas usage? What the fuck?
I cannot recommend this location to anyone. I will be filing a complaint with the company.

Using the location may be convenient but be aware of how the process should go. Example: We bought the partial insurance package (Safe Move) and the owner didn’t seem to understand why we wanted a copy of the insurance slip. You need that slip to prove you bought it if you are in an accident. Also seemed hesitant to give us a copy of the receipt. In all honesty, I’m not sure if the owner just doesn’t fully understand the process to renting a truck or if he is trying to scam first time renters. As someone who has moved more times than I can count, I felt like I knew the UHAUL procedures better than he did. If you are an experience mover you could use this location. The staff was nice, they just seemed uninformed.
Word of warning parking here is difficult, I recommend staging the car in front when you return it and letting the owner find parking.
If you aren’t an experienced mover you might want to use the bigger corporately run store.
I will say that I was running late and the owner was kind enough not to charge me a late fee. And the do sell the moving supplies you would expect from a larger location. Hence the 2^nd star. Might have rated the place higher expect for the potential scam vibe and location.

BEWARE — $ 19.95 per day for their VAN is a SCAM!!!
Try $ 121.35 — and I only drove 25 miles, yet they charged me for 44 miles.
** First — It’s $ 19.95 until 6pm, even if you pick it up at 5pm (but they don’t tell you this!!!)
** Second — they WON’T tell you it’s due back at 6pm, they will call you at 5:45PM and say: «if you don’t return the van in 15 minutes, it will be late and we’re charging you a $ 50 late fee»
** Third — then this scummy store owner doesn’t forward the LATE fee to UHaul, he keeps it for himself, so when you complain to UHaul, they have no record that you were overcharged!
** Fourth — they insisted I used the truck for 44 miles, when I know I used it for 25 miles. I used google maps to track my mileage, and sure enough — they lied!
** Fifth — they FORCED ME to pay for their insurance, even though I have my own insurance, and had my insurance card with me, and my insurance card covers VAN RENTALS!
It wasn’t enough that they did this to me – They ALSO did this to another friend!
Apparently — this is what these SCAM ARTISTS do!
Ask yourself — How can «$ 19.95 per day» climb to $ 121.35 per day for a rental that lasts 21 hours long??? Maybe the SCAMMING Store Owners at 2498 Sutter can answer this question for you???

Yep, where are the negative stars when you need them?
I used those guys twice in the past because of proximity.
Each time was a bad experience… because they are running a liquor store and the uhaul thingy, they kept ringing up people buying booze, cigarettes and lottery tickets while filling up the papers for me to get the truck… takes fooooore-​ver…
The second time, they gave me a truck that was way to big and said they didn’t have a smaller one when I saw one parked up the sreet on my way in…
Oh, and the trucks are old and suck.
So that would be a one star only if I hadn’t had to rent from them one more time (again, proximity).
I called once and tried to ask for a small truck:
— «What size?»
— «The smallest you have available»
He hangs up on me… I call back:
-” I just called but I don’t know if we got disconnected or if you hung up on me…”
— «Yeah.»
-”… mmmh well, I was asking for the smallest truck you have…”
-” oh you…“
He hangs up again.
After that I tried to call again and he never picked up until I used another number to call… I tried to ask for the manager but he recognized me and hung up.
I gave up that little game and went to the uhaul on Potrero, but I made a promise to myself I would soon let all the Unilocalers know… I kept my promise!