Trulia

Where do I even start!!! #trulia #zillow
Issue 1:
I started with them and I upped my cost since a mortgage broker wanted to split the cost with me. As the transaction was done the agent came back saying we can’t split it and left it for us to split and I ended up paying all of it. Considering I wasn’t bringing in any sales and it was costing me $ 500 instead of the $ 200 I planned on, I was very unhappy.
Issue 2:
I started getting 2 – 4 fake calls per night (yes per NIGHt from 2−7am) People were leaving me fake information. This went on for about 2 months and they tried asking me how do I know the leads are fake. After explaining over and over the phone numbers don’t work and emails bounce.
Issue 3:
Finally, August came, I now spent over $ 3000 on ZERO good leads and I thought I can finally stop the contract that was up. They took money through November, I have many many emails to customer support, to management and to my rep (who never replied to me). Thankfully my credit card reversed all the charges.
I can probably think of other items why I don’t like them but I think these were enough.

Trulia has become a good site with crappy tools. I have been saving properties to see for a trip coming up and AGAIN they change their save format and all my saves are gone. the new save feature won’t allow new saves? I have sent a C.S. request and have yet to hear anything. Their are plenty of other sites to use. Trulia is done!!!

Do not give them your credit card info. Been attempting to cancel my service since October of 2015. Despite multiple requests, monthly charges continue. Finally had to have me credit card company block them. Buyer beware of Trulia!

Trulia tells lies. Their description of my home is, predictably, not even half the square footage, 1.5 baths, when there are 3 full baths, and 4 bedrooms when there are 6 bedrooms. This is all about inducing you to make an account with Trulia, based on their false promise that if you join, you can correct all their mistakes. But when you DO join, there is NO opportunity to correct their dishonest descriptions of your home, and you start getting a ton of SPAM. Trulia is just another fraud-​a BIG fraud-​on the internet. Stay away from Trulia, and stay away from Zillow; THEY ARE THE SAME COMPANY, and they are totally out of date and totally inaccurate. They produce garbage, and apparently, are making plenty of money doing it. Probably owned by a bunch of cheap-​a** Tchainimin.

After reading all the reviews, i agree with them all!
They do not refund you at all. If you want to cancel, then you need to wait for the next billing cycle. Trulia is next to cable companies and wireless companies. This is their customer service. Horrible! Now since they have merged with Zillow, they have most of the market. There will be no innovations. Just more robbery. Sad. Hopefully they will fall down to a new up and coming company that understands customer service! Also their websites are very deceiving. It incredible to see how they do business. (You search for a listing and they don’t highlight the exclusive broker) A search company is suppose to provide accurate info, not give you a «run around».

Total scam and no way of flagging scam listing.
No phone call back and allowed an illegal listing remain online for weeks until we finally had to advise the Federal government about this scam listing. Trulia was doing nothing about it until then.

WOW! I’m not an agent or a broker. I’m a buyer. But reading their reviews explains why Trulia sucks for buyers as well. The listings are just about unusable. I say that because I haven’t called on every single ad. But the ones I did call on or contact the agent the listing was either sold, contract pending, or wrong contact info.

Wow, did this turn out to be an absolute bummer from the agents side. I want to cancel and the mail box is full every time I call. This company is the worst I have dealt with in the last year

I’m afraid, I too have been taken. I was promised «not less than 4 leads per month.» After two months I’ve had 2 bogus leads. When I called my sales rep to ask about it, he was out. I left messages and sent emails to him. No reply. I got the name of his manager and left messages for her. No replies. I finally got a call back after a week from the sales rep who said he’d ask his manager what could be done. Never heard back. Got no replies to repeated calls and emails. None. What Pros! (That was sarcasm) I’m now trying to block charges to my credit card. This is a scam in the truest sense.

They have the worst service, should have looked at these reviews before signing up.
Experience Before giving them my credit card info:
Had great communication with rep, she was telling me everything about how wonderful their program is, They communicated swiftly until the day I signed up… downhill after that.
Zillow is much better with customer service. I should have paid a little more and gone with them. Want to know more, feel free to contact me.

I’m writing to rescind my earlier review for
. At day’s end, there’s nothing wrong with
– they provide leads. The problem, speaking for myself, is me. I’ve need to create a systemized a way to convert these leads into clients. I’m reading everything I can get my hands on to make sure my «scripts» are better to evoke more conversatoin with these potential clients. Again, my apologies to the guys at
who’ve worked hard to help me. Julie Montgomery, Denver, CO

I got an update from AMEX… They sent me a letter stating that Trulia has a «no refund policy» I called up AMEX and told them the only place in America that has a no refund policy is the gaming tables in Vegas… AMEX agreed! Also sent Amex the e-​mail that Trulia sent me stating that they will refund me the money!!! Trulia can’t find that e-​mail?
I guess Trulia is like H. Clinton with the e-​mails… Sounds like a coverup to me!

As a mortgage professional i would say don’t waste your time, money or time with Trulia… absolutely a waste. When they want you they can’t stop calling you but when you need them they are no where to be found. its a scam and fraud.

Dear Fellow Real Estate Brokers,
Fellow reviewers greetings from Boston. I adamantly agree with every negative review on Unilocal concerning Trulia (recently acquired by Zillow) and THAT THEY ARE FEROCIOUS SLEAZY LIERS. Their service is a complete SHAM and a total disgrace to the real estate practice. I recently subscribed to Trulia and was lied to about being sold on «an actively searched zip code.» I was told that there was a lot of Trulia search activity in a specific area in Boston and that I was sold on a 6 month subscription at $ 164.70 per month. Every inquiry I received was about an expired MLS listing well outside my desired zip code that I subscribed and purchased and every prospect was questionable and unreachable. In addition, the Trulia sales representative had the nerve to call me back to sell me on another «active zip code» after I had asked for a refund. They are not a transparent company when selling «active zip codes» and if they stood by their quality, they would agree to refund all the money to all the dissatisfied real estate agents. In addition, I am upset with my Bank of America Mastercard, that proved to be spineless in assisting with getting my money refunded. I hope other agents find this Unilocal site and not make the same mistake.

I was sold a product that was not as it was explained to me. I was given the run around about set up & passed on several times between service reps. The person who sold me my services ignored several emails I sent & my «account manager» never called me back. I spoke with several reps & they refused to stop charging my card (despite services not being anything that would be helpful to me & my account never even being set up by Trulia). I had to dispute charges with my credit card compny to stop their charges from coming through, BUT as of today still have not been able to get a refund for the fees I was charged (for nothing). In my opinion, this is a horrible way to do business.

If I could give this site a negative star it would get a –5. The people I have called are extremely rude and vulgar. I have tried to schedule several meets and every call was either unanswered or a scam. Use zillow!

Don’t waste your time with their services. My friend is spending $ 406.44 per month and had to sign a six month contract totaling $ 2438.63. When he joined my office and we teamed up, he gave me access to his Trulia account. He got 120 leads over the last 4.5 months and he said that all the ones he’s followed up on have had wrong numbers. Also, while he was inundated with leads at first, for the last 6 weeks, he’s only been getting about 4 per week (all with bogus contact info). I downloaded his leads and ran them through my Keller Williams Database software that checks phone numbers and emails. 60% of the email addresses were bogus and the 40% that were valid aren’t necessarily the actual email of the lead. Next, 111 of the 120 phone numbers were «no longer in service,» «disconnected,» or «undergoing maintenance.» Some of those were also straight-​to-​voicemail, but none of them had humans with a greeting message; every voicemail was an automated voice telling me to leave a voicemail (which I did and I got no response from any of them). 8 of the phone numbers were not the correct people. The phone rang, someone answered, and they told me they weren’t the person I was trying to reach. That leaves one phone number. Yes, that one single phone number was a valid lead. It was the first lead they ever sent him. So, I asked if he ever spoke to them. He said he talked to them about 5 minutes after the lead hit his inbox. They told him they made the inquiry on Trulia several months earlier and had already sold their home and purchased a new one. So, while the information was valid, it was still a garbage lead.
I would strongly advise everyone to stay far away from Trulia and their scam service. And if you’re currently paying Trulia and stuck in a contract, I would urge you to call your credit card company and stop payment. You’re paying for a service that is not providing a service. With as many bogus leads as there are, this amounts to nothing more than fraud. And they know they send bogus leads which is why they later tell you they don’t guarantee the quality of leads or the quantity of leads when you complain. It’s also why they have the six month contract. If they didn’t, people would cancel after the first month.
You can’t fight city hall, but you CAN and SHOULD fight any company that rips you off.

If I could give this zero stars, I would.
I joined Trulia’s site in November 2014 when I was seeking a rental unit. I quickly realized that the site wasn’t very useful to me (how could it be, it sucks!). It was loaded with fraudulent ads, and had very few real ads, unlike Craigslist.
Through Craiglist, I was able to find the perfect rental, in the apartment complex of my choice, through an owner vs a realtor (my dream), with all the amenities I could ever ask for. Throughout my time on Trulia, I never saw any options like this.
After becoming a member on Trulia’s site, I continuously received email after email about stuff I didn’t care about. I can’t count how many times I logged into my account to remove all of my email alert preferences. Later I noticed I was signed up as «following» certain things, so thinking that maybe that was the reason I was still receiving emails, I stopped following those topics/​properties/​etc. To my dismay, I kept receiving emails. To this day, I receive emails multiple times a day or week, and every time I log into my account, it says that I am signed up for zero email alerts and am following zero topics/​properties/​etc. So WHY AM I STILL RECEIVING EMAILS?!
As of December 31^st, I am now moved into my new rental and do not plan on moving again for many, many years. Because I have no need for housing information at this time, I have no need for Trulia. For that reason, and for the email frustrations vented above, I no longer want to have an account with Trulia. But then I realized that deleting your account through their site is not as easy as I imagined. I had hoped it would be like any other site where you can log in, find the usually well-​buried Delete my Account option, and be done with it. After not finding this option anywhere, I tried Googling it, to find out that users cannot delete their own profiles and have to put in a written request. That’s absolutely annoying, but not as annoying as what comes next.
I put in my written request through customer service to have my account deleted. I explained my housing situation and my frustration with their email alerts. I received an email confirming that my ticket had been received and was given a case number, and for a short while, I also stopped receiving Trulia updates. Hurray! I thought. WRONG! I realized. I never received a confirmation email that my account was deleted, and then one day, boom… I started receiving the email alerts again. Are you kidding me? Fine, if they’re going to be annoying, I can be annoying, too. Today I sent them multiple requests (much like their emails), to delete my account. I also posted on their public Q&A forums with a detailed review of their site, email policies, and customer service, and I also demanded there that my account be deleted. I then called their Customer Service Hotline, only to be put on hold for an hour with no response. So I spammed their request form again with more account removal requests. We’ll see where that gets me.
I’m so sick and tired of this company, their useless site, annoying policies, and non-​existent customer service. Never join Trulia. Stay as far away from this company as physically and digitally possible.

I signed up to be a trulia. Their sales team knows how to resell business with such finess as a car salesman.
They give big promises and show you how to build your profile. They say you will be in from of more people and oversell you. Then they tell you to do other things when there are no leads.
They said I would be in front of 10 000 people in my area code, then they resold me more people for 572 a month for 6 months.. What a rip off.
I’ve never had such phony leads before. FRAUD IS THE WORD THAT COMES TO MIND. As an honest person I am stuck with the debt till January of next year. enough money that I could go on a nice vacation instead of throwing money in the toilet.
there are mobile leads. DO NOT BE FOOLED. The only people out looking in their car are not the people that are looking on the computer.
They are always UPSELLING YOU!

I am a Real Estate Broker in San Juan Capistrano. Trulia is taking my money each month and sending me PHONY LEADS. I call the supposed lead and they tell me that they are sick and tired of agents calling, because they are not selling or buying a home. I asked Trulia for my money back and Trulia said that they DO NOT GUARANTEE LEADS. They told me I can’t quit them until my contract is up in a few months. They sent me one lead that was not real last month. I told them my contract was for more than one lead a month, they do not guarantee quantity of leads either.
TRULIA is TRULY A RIP OFF… This is OUT AND OUT FRAUD.