Treat Street Bicycle Works

Small shop, but they’re big on customer service. They stock a lot of bike polo equipment as well, which is rare and greatly appreciated. In fact, I went to 4 Oakland shops last night looking for a short-​pull disc brake and none of them had anything in stock. In my experience– Treat Street stocks more good stuff than most shops, despite their small size.
They’re located in the Mission, but a little off the beaten path. Knowledgable staff, very helpful. Always a pleasure to visit this shop.

If you work part time, it might be a good shop, but i work full time every day of the week 12 hours or more. And their store hours are weird, they are not open on weekends. I bought my bike new from there and when it needs to be fixed, I have so many problems to get it there– sometimes they are closed even when they are supposed to be open!!!
If I had to do it again, I would never buy my bike there. They don’t care about you. One thing needed to be fixed that another store did in 15 minutes, and they just told me: we are closed, even if they were inside. They did not even ask what was wrong.
There are lots of small bike businesses in sf also open on weekends, and very friendly and who don’t give you an attitude.

fast, great, caring repairs. excellent «if yr not serious, don’t bother us» bike shop ‘tude. if you care about your bike, go see ‘em.

They repaired the brakes on my folding bike on the spot for a reasonable price. Will definitely come back here for any repairs in the future. Highly recommended.

Speedy and honest service. I’ve been coming here for a while and strongly recommend others to swing by if they’re looking for a bike service shop.

Was in the area, needed handlebar wrap and wanted to avoid the expensive bike shops on Valencia street. Great experience. Found just what I needed for a good price and the staff was really friendly and helpful. Thumbs up.

Sadly, this place is not the treat I thought it was. Would not recommend.
When I first came here, my tube had popped and they replaced it. But then it popped, 24 hours later. I’ve never had a tube pop that quickly before.
I get it replaced elsewhere (thank God I popped it near a bike place), then come back to ask why a tube they replaced popped within 24 hours.
A different guy, who later turns out to be the owner, comes over to help me.
I ask if he can take a look at the bike — maybe the first guy missed something and that’s why I’ve had two pops in 48 hours.
He puts my bike up on stand, then says «Oh of course, you have a basket on your bike. Oh, and your seat is loose of course.»
I ask, «What does a loose seat and a basket have to do with a popped tube?»
He (the owner, mind you) looks embarrassed and said «Oh nothing really. It’s just the end of the day you know?» No I don’t know, but I know you shouldn’t be snarky to your customers.
He put some reinforcing tape on the tire, and then charged me for it, even though shouldn’t they have done that the first time around?
A better response IMHO would’ve been:
a) apologize for inconvenience and popped tire
b) offer a refund (since I already got tire fixed), and a $ 10 credit for next time (to win my business back: your first repair with this customer did not go well).
c) offer to take a look at my bike and put the reinforcing tape on for free (since the first time they missed that)
d) eliminate the snarkiness

Extremely courteous, gives great advice, gives you the good the bad and the ugly about the bike without bias of personal profit which is important! I trust them as my bike consultants because they have shown me integrity without compromise. I would definitely recommend them.

I don’t know anything about bikes, but now that I’m commuting on mine, I knew my brakes needed some love. I hesitantly popped into Treat Street on the way home on the off chance someone could take a look before closing, fairly certain I’d be laughed out of town. Ryan not only handled my brakes in minutes, he gave me an impromptu bike maintenance lesson, cleaned the chain, pumped up the tires, adjusted the spokes, and recommended a rack (on my request), which he then also installed for me – all without making me feel like a moron. (In fact, he was so nice, I didn’t even ask for the Bike Coalition discount I know they offer. The price seemed more than fair without it.) I’ll definitely take my bike back here for any other repairs.

I learned about this shop through a recent LivingSocial deal and I’m glad I did! I went in because my dérailleur was broken beyond repair. After a quick inspection, it was clear I also needed a new chain and cassette. The LivingSocial deal covered a tune-​up, but I essentially got a new bike for the cost of this deal plus the multiple new parts. The guys went above and beyond — tightening my brakes, cleaning my dirty back rim, and adjusting my handlebar grips which were inching off the handlebar. The total cost was less than what I’ve paid at other shops in the Mission for just new brake pads with installation.
Small shop with friendly, quick service and reasonable prices! I’ll definitely be back in the future for tune-​ups and and needed repairs! Also, though their website says they’re only open until 6 pm, they’re actually open until 7.

Crazy fast. Crazy nice. This is like meeting up with a friend that has a small garage, all the tools to repair bikes, and invited you over to help you get back on your ride. Great spot.

this small shop is a giant in service, selection, and helpfulness. i told ben what i was looking for, and he had a bunch of bikes that were just about perfect for a tall gal like me. the one thing we still needed was the right handlebars, but that was no problem –
he ordered them immediately and within a few days i was happily riding my new bike home. the ride was smooth, the service was sweet, and the price was totally right.
i’d purchased the bike specifically to mount a sea for my 16-​month old daughter, and ben was super helpful attaching the seat when i brought in the bike a week or so later.
as a parent, i don’t have a ton of time for shopping for bikes, and treat street bikes made my whole experience super easy. whether you have kids or not, though, i totally recommend this sweet little shop for any bike-​related needs you’ve got.

I had an Amazon deal and went in for a Basic Tune-​up, supposedly a $ 75 value which apparently at Treat Street Bicycle Works does not include adjustment of the front shifter, for which they charged me $ 10, nor servicing of loose bearings on the front hub, for which they quoted me $ 30. On top of it, after they were done the rear dérailleur was still dirty, with visible lint preventing the smooth operation of the pulley, so their basic tune-​up doesn’t included component cleaning either. I guess I ended up getting a $ 35 «deal» on basic adjustment of the brakes and trueing of the wheels.
Finally, their «same day/​next day service» really means that they’ll refuse to store your bike in the shop for more than two days because of lack of space.

Great, and this was my second visit. A lot of times you need a bike shop where you can trust their labor fees and the work done. I know a lot of times, this is really subject to the actual condition of the bike or how you ride it, but I’ve always had a good repair or tune-​up. They are helpful, and explain the situation as well. I was in and out from a flat-​tire in 15 minutes.
Definitely recommend this place, and will be a repeat customer. My bike’s important to me, and so is the service, and they’ve done an awesome job.

I’m a rookie in the bike-​buying world, and Treat Street was the perfect place to go. Ben and Ryan were helpful, patient, and easy to talk to — and they set me up with a great bike, outfitted with all sorts of bells and whistles. Go here!

dropped my ride off at noon this morning, got the call back at a quarter to two.
a slew of adjustments, including:
— rear brake pads + installation
— dérailleur adjust
— pinhead installation
— new tube + installation
— rim strips + installation
— rad dudes, good conversation
— silky smooth ride home
=$ 68
fuck yeah!

Unfortunately my experience with this shop has been an epic fail! I woke up this morning and tried to get down there first thing in order to get my bike assembled. The hours posted are from 11 am to 7. Right now I feel like a complete idiot for having wasted two hours hoping that someone would come by to open up. The time is now two o’clock and they’re still closed!
This is extremely unprofessional and inconsiderate. If an emergency has in fact taken place, someone needs to take the time out of their day and at least leave a sign up front.
I’m sorry I want to support the smaller bike shops but if I can’t trust you to be open when you say you’ll be, how can I trust you with my bike?

See? This is why I love Unilocal.This place is a gem of a find and I really can’t imagine any bike shops being any better. Believe me, I’ve tried many others, before you, my fellow Unilocalers, lead me here.
I rolled up with a busted chain and a broken spirit. «Do you want to hang out, or do you want to come back later to pick it up?» asked Ben. «Hmmm well how long do you think it will take?» said I, hesitant to hit the rush hour traffic back to fogland until I really had to. «Oh, probably 10 – 15 minutes.»
Whoa. «Did I hear you right? Did you say minutes?!»
Yep, I did. And it was.
15 minutes later I was taking my little baby out for a spin down Treat St., all patched up and ready for another climb. I then asked Ben about a problem I’d been having for *years* with my front dérailleur. One that all other bike shops told me, «Oh that’s just how the bike is. Just keep working with it.» Which I had been doing. For years. It was closing in on closing time, so I left my baby with the boys at Treat Street for the night so they could spend some more time the next day. Sure enough, when I came back, much to my surprise, she was shifting beautifully, just like new. Nay, better than new!
I wish all bike shops could be as great as Treat Street Bicycle Works… but then again, I wouldn’t want to give my business to anybody else. These guys make me feel like Mario Andretti, with them as the pit crew. Roll in, get patched up, and keep on rolling along.
And the pice? Unbelievably fair. I easily would have paid twice as much for a quarter of the job elsewhere.
Dude, seriously impressed. Keep it up, I’ll be back for sure.

So, first let me say that I’m kind of a pain in the butt and want what I want. That said, Ben runs a great bike shop. He is not super warm and fuzzy, but he like bikes and more importantly, the people who ride them.
I started riding a bike to work about 4 years ago and Ben’s shop was the one I started going to to keep my bike rolling. When I decided to get a new bike, Ben walked me through buying a vintage bike and helping me get it tuned and running right. After a couple years of riding that bike, I’ve decided to build a new bike, and Ben will be right there with me.
Again, Ben like people who ride bike and takes care of them. If you need a bike, need to get your ride going, or just need a small thing for your bike, Ben will take care of you.

If you’re like most of us who
1) bought your bike off Craigslist,
2) it cost you less than $ 500 because hey, it’s a bike — not a heart transplant,
3) took your bike to the busier, more popular bike shops on Valencia Street only to be completely humiliated and turned away
…then Treat Street Bicycle Works is a godsend.
No attitude. No snobbery. No «I can’t do anything about that, because it’s not a $ 1400 bike». Just super friendly people who want to fix your bike problems, answer your questions, and charge you a surprisingly low price.
It’s shops like these that make you happy to be a bike commuter, regardless of how much your paid for your bike and how much (or little) you know about repairing one.
And just like most of the other reviewers here, you’d have to drag me kicking and screaming to any other bike shop in the city.
Even when I do end up owning a $ 1400 bike.