Total Mac

Andrew is the Mac Daddy, the Total Mackage! He’s patient, approachable, and most important, knows his stuff. I brought my Macbook Pro to him 2 weeks ago after many frustrating hours on the phone with apple support and even a visit to the (not so) Genius Bar. I won’t go into the issues on my computer, but all you need to know is that it went from not working at all (with weird quirks for months leading to its decline) to working perfectly in less than an hour. Did I mention that he saw me on a holiday (MLK) and only charged me for half an hour? I’m a consultant who relies on my laptop for my livelihood, so I am truly grateful for his expertise and fast service.

My wives I mac computer was running really slow. Every time you click on something it would get the spinning wheel for minutes. The computer is about 5 years old. I have a lot of pictures and videos of family members that couldn’t be replaced if i lost them. So i read the reviews of Total Mac and decided to try them instead of the Apple store. The owner is nice, reminds me of DOC from back to the future. He is very smart and meticulous. He told me that the hard drive is about to go out and needed to get replaced. He ordered a larger 2 Terabyte hard drive
that is used by Apple. I also had an external 1.5 terabyte drive that I was going to use for a backup. He put the new drive in and had to do a system recovery and migrate the files to the new drive. He also cleaned up my files and linked the external drive for the Time Machine. All the pictures, videos and files were transferred. The computer works extremely fast now, like brand new. He does very good work and the price for fixing it was inexpensive. I recommend
Total Mac.
Steve

The Total Mac is the best place ever Andrew is a life saver I own a late 2008 MacBook Pro and when I dropped it and dented it I thought I was screwed but Andrew saved it bent back the CD slot loading super drive and replaced the bottom and gave me the 2^nd piece of the bottom for free. And just now as I’m writing this review he replaced the optical drive it runs like a beauty and reads CDs again back to my movies Andrew U are a miracle worker I love you (as a friend) ima ALWAYS come here to service my baby is NEVER ago to apple with all there high prices they love to charge I’m not talking shit about apple but come on id never pay out of pocket for my computer Andrew honest, trustworthy when i left my Mac at his shop while I was at work, And doesn’t care if your clueless about macs he explains it to you unlike Apple who will frown at you when you don’t know anything about macs. THANK YOU ANDREW you are a 20 star to me instead of 5 you was there when I had my PowerBook G4 and you was here when I have my MacBook Pro A long-​time friend forever!!!

Honest, helpful and kind. I didn’t have to fight my way to the genius bar or make an appointment in advance. This was a quick and easy fix. I wound up buying a new charger and bringing my laptop back to life. No need to get a new computer! Thank you!

Took my MacBk Pro to Andrew tonight. Its video displayed sorta died. He told me he thought it must be a 2011 by the looks of things and if so, that Apple were offering extended warranty for precisely the signs of failure which it exhibited. Told me I should bring it to them. A lot of other folk would have said; ‘leave it with me and I’ll take care of it’. and they would have but you’d pay high without knowing about the exteneded warranty offered by Apple. Andrew rules. Honest. Means a lot to me. I have several others Macs so while this one has gone to Apple all others will go to him as and when and if they fail. Highly recommend him based on integrity alone.

Dont be fooled. Place looks messy but he’s on his game! It’s only one guy that runs the whole store so sometimes you have to be patience. Took my MacBook Pro in to Andrew for some serious spinning well of death, lag issues and over heating. He blew the dust off the fans and cleaned up my caches. My comp is running smooth again. 85 per hour. Reasonably priced!

Left a macbook pro with hard drive disk crashed — desperate. Total Mac was able to change the nap, replace the hard drive and reinstall OS in a matter of hours. Very knowledgeable, friendly and reassuring. This place is a MUST if you want to get your Mac running up again and avoid the AppleTax from the Apple Stores who always try to sell u an overpriced new hardware — while your current Mac might just need cost effective fixes.

Excellent service, highly recommend. I was in dire need of additional memory and opted for an on-​site appointment. Andrew was great; prompt, quick, and very helpful. In less than 10 min, I was back at work cranking out code with a fresh 10GB of memory at a very affordable price. I will definitely be using Total Mac again for all future work on my MacBook Pro.

Great place. Water spilled in my bag and got all over my laptop. I brought it to Andrew and he opened it up free of charge to check out what was going on. He told me an estimate of how long it would take (less than two days even though he needed parts!), what parts he might need but will not order unless necessary. I didn’t have to make an appointment, everything was done in a timely manner, great service! Will definitely come back for any future issues with my mac.

Once again Andrew to the rescue. Really Fair. Easy to deal with and fast service. I’ll be back. I have sent him another cutomer just now. That customer is my good friend and I recomended Andrew at Total Mac. That says it all!

Andrew is very knowledgeable and puts the customer first. Great results with my Mac! Highly recommend going here for all your computer repair needs.

I’ve had two occasions to use Total Mac for repairs. The most recent repair was a bit complicated and took a little longer than expected. But, the outcome was exactly what I needed and wanted.
Andrew was patient and explained everything that happened. This place is a rare find especially for Mac users. And in the future, finding someone like Andrew and Total Mac will be very difficult because the economics of running a repair shop like this are not compatible with today’s business environment.
Consider Total Mac for any and all your repair needs. You won’t be disappointed,

My 5 year old MacBook Pro was dead. I tried turning it on over 20 times, and bought a new charger. Nothing worked. I took it to Total Mac, and by some miracle, Andrew revived it within a 10 minutes of getting there.
He’s truly a miracle worker — honest, patient, and has the magic touch! Also the parts here are priced just right. You won’t find a better local computer repair shop with solid expertise. :)

My old iMac’s hard drive finally bit the dust after what, 8 years and I came here to have it replaced. The guy put in a 1 TB drive and so far, it has worked like a charm. I thought the price was very fair and turnaround time reasonable (about one day). He was very nice and open to answering my random questions about computer hardware and operating systems. The only dark cloud came from the impatient yuppie customer in line behind me who apparently thought our conversation was wasting his time, ha ha oh well.

Andrew is friendly, mellow, and just great on all things Mac. He added RAM to my aging laptop, and later replaced the battery, after trouble shooting whether the issue was the power brick or the battery. Each time, he helped me do some cleanup and fine-​tuning that would make my MacBook run better, at no extra charge. He takes time with each customer. If you are waiting while he serves someone else, just know he will take just as much time, and pay just as much attention, to you. Great hours for working stiffs. Cute dog shuffles around, an easy metered parking.

Thank you Total Mac now my keyboard works again, and even faster than before. I’ve been using my MacBook Pro for almost 3 years and some keys were not working properly. I live nearby so I went to Total Mac for help. Surprisingly my MacBook got repaired within 24 hours. Thank god. If I took it to Apple Store, I would have waited for at least 3 or 4 days after the diagnosis. The price is pretty reasonable too. Thank you!

Although we did not do any business together. Andrew is really solid. I came in with a mac that had problem. He did some quick test and searches that helped me.
He seems honest and extremely helpful. Hard to find.
Did not charged me for the diagnosis. But it was enough to help me with what i need. Will definitely come back if i have any mac problem.
Thanks.

Well at least the guy was honest. He told me to go online and buy the mac part. Cuz, its cheaper, like ¹⁄₃ of the price. Thanks!

I’ve always been part early adopter and part old fashioned guy keeping what i’ve got. Took iMac G5 to Andrew at Total Mac and got same day turnaround service. It’s a kind of old fashioned style shop the size of a shoe repair in the middle of a busy Geary Blvd intersection just east of Spruce (on south side of Geary a couple of blocks from Mel’s) Diner. Even with the traffic immediately found parking meter parking in front of the shop, both at morning dropoff and evening pickup.
The G5 was taking up to 50 tries to restart, indicating likely either the Power Supply or the Logic Board. While i watched, Andrew opened the G5 on the counter, checked the Logic Board’s capacitors for any swelling — none, so likely the Logic Board ok (Logic Board on Mac = Mother Board on a Windows).
When that goes, so does the computer, but he explained high probability we’d narrowed it down to the Power Supply. We made an arrangement for what i’d pay — if for some reason replacing the Power Supply didn’t solve the problem.
Dropped off around 10:30 and got a call from Andrew at 1:30 that it was ready. Helps that he’s open that one extra hour after 6 pm — picked up it before 7 pm. We agreed that i might get another year or two out of the G5, at least that’s the goal. Reasonable price for labor and part plus good warranty.

So I was driving to work one day. My computer bag was on the floor of my car in the back seat and unzipped. My spaghetti lunch was in the back seat and decide to leave its tupperware home and visit my computer. Unfortunately, they weren’t compatible as a couple. One hour later I discover that my computer dripped marinara and was dead ;-(
The Apple store on Chestnut wasn’t that sympathetic. They said my Mac Care didn’t cover this and they could send it out but would require a minimum of $ 750 and they wouldn’t be able to recover my hard drive. Talking to my IT admin, it turns out that my computer hadn’t been backed up to the company system (no idea why). One sympathetic Apple guy quietly whispered to me: «go to the Total Mac on Geary.»
I went there. Andrew had an awesome, calm manner. He popped the case and a flood of red sauce came out. Basically a total loss (tomato is acidic). However, he was able to clean up and save my hard drive. He ordered an external hard case and had it done for me by 3 pm the next day. Charged me less than $ 200 total. Awesome. Saved my stuff.
Jim